# Service bulletin 16NA011 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10250067 - Published by NHTSA: 2024\-02\-12 - Manufacturer's number: 16NA011 - Manufacturer's date: 2016\-01\-01 - NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT ## NHTSA's summary Infotainment System Will Not Return to Media After Bluetooth Call Ends ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2016/MC-10250067-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2016/MC-10250067-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Equipment and accessories ## Vehicles listed - 2016 BUICK CASCADA - 2013 to 2016 BUICK ENCLAVE - 2013 to 2016 BUICK ENCORE - 2016 BUICK ENVISION - 2013 to 2016 BUICK LACROSSE - 2013 BUICK LESABRE - 2013 to 2016 BUICK REGAL - 2013 to 2016 BUICK VERANO - 2013 to 2016 CADILLAC ATS - 2015 to 2016 CADILLAC ATS\-V - 2013 to 2015 CADILLAC CT6 - 2016 CADILLAC CT6 - 2013 to 2016 CADILLAC CTS - 2014 to 2016 CADILLAC CTS\-V - 2014 to 2016 CADILLAC ELR - 2013 to 2016 CADILLAC ESCALADE - 2013 to 2016 CADILLAC ESCALADE ESV - 2013 to 2014 CADILLAC ESCALADE EXT - 2013 to 2014 CADILLAC ESCALADE HYBRID - 2013 to 2016 CADILLAC SRX - 2013 to 2016 CADILLAC XT5 - 2013 to 2016 CADILLAC XTS - 2014 to 2015 CHEVROLET 3500 - 2016 CHEVROLET 3500 - 2016 CHEVROLET 4500 - 2013 CHEVROLET AVALANCHE - 2014 CHEVROLET AVALANCHE - 2013 CHEVROLET AVALANCHE 1500 - 2013 CHEVROLET AVALANCHE 2500 - 2013 to 2016 CHEVROLET CAMARO - 2013 to 2016 CHEVROLET CAPRICE - 2013 to 2016 CHEVROLET CAPRICE POLICE PURSUIT - 2013 to 2016 CHEVROLET CAPTIVA - 2013 to 2014 CHEVROLET CAPTIVA SPORT - 2014 to 2016 CHEVROLET CHEVEROLET SS - 2015 to 2016 CHEVROLET CITY EXPRESS - 2013 to 2016 CHEVROLET COBALT - 2013 to 2014 CHEVROLET COLORADO - 2015 to 2016 CHEVROLET COLORADO - 2013 to 2016 CHEVROLET CORVETTE - 2013 to 2016 CHEVROLET CRUZE - 2013 to 2016 CHEVROLET EQUINOX - 2013 to 2016 CHEVROLET EXPRESS - 2014 CHEVROLET EXPRESS 1500 - 2014 CHEVROLET EXPRESS 2500 - 2014 CHEVROLET EXPRESS 3500 - 2014 CHEVROLET EXPRESS 4500 - 2016 CHEVROLET EXPRESS 4500 - 2013 CHEVROLET EXPRESS CUTAWAY - 2013 to 2016 CHEVROLET EXPRESS CUTAWAY VAN - 2013 to 2016 CHEVROLET IMPALA - 2016 CHEVROLET LOW CAB FORWARD 3500 - 2016 CHEVROLET LOW CAB FORWARD 4500 - 2016 CHEVROLET LOW CAB FORWARD 5500 - 2014 CHEVROLET LUMINA - 2013 to 2016 CHEVROLET MALIBU - 2013 to 2014 CHEVROLET MALIBU ECO - 2016 CHEVROLET MALIBU HYBRID - 2014 to 2016 CHEVROLET N300 - 2016 CHEVROLET S10 - 2013 to 2016 CHEVROLET SILVERADO 1500 - 2013 to 2016 CHEVROLET SILVERADO 2500 - 2013 to 2016 CHEVROLET SILVERADO 3500 - 2013 to 2016 CHEVROLET SONIC - 2013 to 2016 CHEVROLET SPARK - 2014 to 2016 CHEVROLET SPARK EV - 2013 to 2016 CHEVROLET SUBURBAN - 2013 to 2016 CHEVROLET TAHOE - 2013 CHEVROLET TAHOE HYBRID - 2013 to 2016 CHEVROLET TAHOE POLICE PURSUIT - 2013 to 2014 CHEVROLET TRAILBLAZER - 2013 to 2016 CHEVROLET TRAVERSE - 2013 to 2016 CHEVROLET TRAX - 2013 to 2016 CHEVROLET VOLT - 2013 to 2016 GMC ACADIA - 2013 GMC CANYON - 2015 to 2016 GMC CANYON - 2013 GMC ENVOY - 2013 to 2016 GMC SAVANA - 2013 to 2016 GMC SAVANA 1500 - 2013 to 2016 GMC SAVANA 2500 - 2013 to 2016 GMC SAVANA 3500 - 2013 to 2016 GMC SIERRA 1500 - 2013 to 2016 GMC SIERRA 2500 - 2013 to 2016 GMC SIERRA 3500 - 2013 to 2016 GMC SIERRA DENALI - 2013 to 2016 GMC TERRAIN - 2013 GMC TOPKICK - 2013 to 2016 GMC YUKON - 2013 GMC YUKON DENALI - 2015 to 2016 GMC YUKON DENALI - 2013 to 2016 GMC YUKON DENALI XL - 2013 GMC YUKON HYBRID - 2013 to 2014 GMC YUKON XL - 2015 to 2016 GMC YUKON XL - 2013 GMC YUKON XL 2500 ## Recalls for the same vehicles and component - [2018212](/recalls/tc/2018212.md), 2018-04-27: Accessories - [18V267000](/recalls/nhtsa/18V267000.md), 2018-04-26: EQUIPMENT - [2015575](/recalls/tc/2015575.md), 2015-11-30: Accessories - [13V544000](/recalls/nhtsa/13V544000.md), 2015-10-30: EQUIPMENT:OTHER:LABELS - [14V706000](/recalls/nhtsa/14V706000.md), 2014-11-05: EQUIPMENT ADAPTIVE/MOBILITY - [14V345000](/recalls/nhtsa/14V345000.md), 2014-06-18: EQUIPMENT; VEHICLE SPEED CONTROL:ACCELERATOR PEDAL - [2014216](/recalls/tc/2014216.md), 2014-06-06: Accessories - [13V463000](/recalls/nhtsa/13V463000.md), 2013-09-26: EQUIPMENT:OTHER:LABELS ## Other bulletins for the same vehicles and component - [PI0572B](/bulletins/10254240.md), 2024-05-06, Service bulletin: EQUIPMENT. Information on COAX Repair Kit Availability. - [PI0488C](/bulletins/10254219.md), 2024-05-06, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. Diagnostic Information for Transmission. - [PI0476A](/bulletins/10254216.md), 2024-05-06, Service bulletin: EQUIPMENT. Revised Installation Instructions for Accessory Windbreak. - [PI0408A](/bulletins/10254205.md), 2024-05-06, Service bulletin: TIRES; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Information on Tire Rotation Recommendations. - [PI0718B](/bulletins/10253616.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Audio System Speaker Rattle, Buzz Noise, Poor Sound - [PI0693C](/bulletins/10253609.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Unable to Access MP3 Files on CD, Bluetooth Connectivity, No Audio After a Bluetooth CALL. - [PI0688F](/bulletins/10253605.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688E](/bulletins/10253604.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0688D](/bulletins/10253603.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:BLUETOOTH/WIFI. Poor Voice Quality During Bluetooth Call or OnStar® Personal Call. - [PI0663F](/bulletins/10253595.md), 2024-04-29, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Factory Settings Option Inoperable, Radio Display Information May Not Match. 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