# Service bulletin PIN.18.001.V1

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10249894
- Published by NHTSA: 2024\-02\-08
- Manufacturer's number: PIN.18.001.V1
- Manufacturer's date: 2024\-01\-24
- NHTSA component: SUSPENSION

## NHTSA's summary

Rivian is initiating a Preliminary Information Notification \(PIN\) for MY2022/23 R1 vehicles. Under certain driving conditions, at low speeds \(under 25 mph\), when the vehicle is articulating over bumps and uneven surfaces, a chirp noise can be heard inside the cabin, which might be perceived as a quality issue. But the noise is not an indication of a quality issue and there are no resulting performance issues with the vehicle. Rivian is currently assessing potential noise mitigations.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10249894-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10249894-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Suspension

## Vehicles listed

- 2022 to 2023 RIVIAN R1S
- 2022 to 2023 RIVIAN R1T

## Recalls for the same vehicles and component

- [2026002](/recalls/tc/2026002.md), 2026-01-05: Suspension
- [26V003000](/recalls/nhtsa/26V003000.md), 2026-01-05: SUSPENSION:CRITICAL FASTENERS
- [22V744000](/recalls/nhtsa/22V744000.md), 2022-10-06: SUSPENSION:FRONT:CONTROL ARM:UPPER ARM; STEERING:LINKAGES:KNUCKLE:SPINDLE:ARM

## Other bulletins for the same vehicles and component

- [FSAM\-1507 Email 11132025](/bulletins/11026105.md), 2025-12-04, Other: SUSPENSION. Email requesting customers to have service performed on their vehicle.
- [RCA\-18\-24\-001\-3](/bulletins/11022482.md), 2025-09-03, Service bulletin: SUSPENSION. Rivian is initiating a customer satisfaction campaign for some model year 2023\-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been assembled with an updated fastener using a torque value intended for the previously\-used fastener. A fastener torqued to the previously\-used lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners and, if necessary, replace them. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles. Note: This document supersedes RCA\-18\-24\-001\-2. Revision 3 updates the approximate build dates.
- [SMS \- Campaign awareness](/bulletins/11016388.md), 2025-04-02, Other: SUSPENSION; ELECTRICAL SYSTEM; UNKNOWN OR OTHER. Bulk SMS \- Service Campaign Awareness
- [3P Information Email](/bulletins/11015128.md), 2025-03-05, Other: POWER TRAIN; SUSPENSION; ELECTRICAL SYSTEM. We’re reaching out about your \<\<\<R1T,R1S\>\>\> \(VIN: \<\<insert VIN here\>\>\). We need to \<\<\<replace the 12V battery\>\>\<\<,\>\> \<\< and\>\> swap the HVAC drain plug \<\<,\>\> \<\< and\>\> \<\<inspect the wheel hub bolt torque\>\>\> on your \<\<\<R1T,R1S\>\>\>. You’ve got options — schedule an appointment at your local Rivian Service Center or with one of our qualified third\-party providers. Either way, these services are covered under warranty at no cost to you. Whichever option you choose, give us a call and we will help you schedule an appointment.
- [Bundled Campaign SMS](/bulletins/11015126.md), 2025-03-05, Other: POWER TRAIN; SUSPENSION; ELECTRICAL SYSTEM. Rivian Internal Hi \<customer name\>, We’re reaching out about your Rivian. We identified a need to inspect your vehicle for a potential issue that could result in being unable to access or drive your vehicle—and may even require a tow. Schedule an appointment with your local Rivian Service Center or with one of our qualified third\-party providers. Both options are covered under warranty at no cost to you. Whichever option you choose, give us a call to schedule your appointment at \(855\) 748\-4265.
- [Hub Bolt Follow up SMS](/bulletins/11015123.md), 2025-03-05, Other: SUSPENSION. We’ve identified your R1T/R1S as needing a service appointment to inspect and potentially adjust the torque for fasteners on your vehicle’s wheel hubs. Failing to inspect this could result in a tow. Contact our Service Operations Center now at 1\-855\-RIVIAN\-5 / 1\-855\-748\-4265 to schedule an expedited appointment. Act fast to avoid issues\!
- [RCA\-18\-24\-001\-1](/bulletins/11008362.md), 2024-10-03, Service campaign: SUSPENSION. Rivian is initiating a customer satisfaction campaign for some model year 2023\-2024 R1T and R1S vehicles. On these vehicles, the wheel hub to knuckle joint may have been assembled with an updated fastener using a torque value intended for the previously\-used fastener. A fastener torqued to the previously\-used lower value may cause an audible noise while driving at low speeds but will not impact vehicle performance. Rivian will retorque the affected fasteners. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
- [RSB\-18\-24\-001\-1](/bulletins/11006035.md), 2024-08-07, Service bulletin: SUSPENSION. Rivian is initiating a technical service bulletin for some 2022\-2024 R1T and R1S vehicles. In some situations, the driver may notice a squeaking or chirping noise coming from the front of the vehicle when driving on uneven surfaces below 32 km/h \(20 mph\). This condition does not affect vehicle performance. Upon customer complaint of this squeaking or chirping noise, Rivian will replace the front hydraulic jounce lines with upgraded components to eliminate the noise.
- [RCA\-60\-23\-001\-1](/bulletins/10245652.md), 2023-12-01, Service bulletin: SUSPENSION; STRUCTURE. Rivian is initiating a customer satisfaction campaign for some 2022 R1T vehicles that may have been builtwith hydraulic suspension jounce lines that could contact the front underbody subframe panel and/or the front wheel liners. Over time the hydraulic suspension jounce lines may rub through due to this contact. As a result, the vehicle may experience a loss of hydraulic pressure, suspension sag, increased body roll, and/ or the vehicle may enter a reduced performance safe\-state mode with limited speed. If the vehicle enters a reduced performance safe\-state mode, there will be a notification displayed and a malfunction indicator lamp illuminated on the driver display. Rivian will replace the front underbody panel and the front wheel liners with updated parts that will not interfere with the front hydraulic suspension jounce lines. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.
- [RCA\-46\-22\-001\-1](/bulletins/10217305.md), 2022-08-05, Service bulletin: SUSPENSION:FRONT:CONTROL ARM; STRUCTURE; EQUIPMENT; SUSPENSION:FRONT. Rivian is initiating a customer satisfaction campaign for some model year 2022 R1T vehicles that may have been built with front upper control arm bolt pass through holes in the shock tower that are larger than necessary. This could lead to premature wear of the control arm bushings, causing minor changes to vehicle suspension alignment. Rivian will inspect the front upper control arm bushings for wear and install washers on the front shock towers to better support the bushings. Rivian is launching this campaign for customer satisfaction and to ensure the quality of Rivian vehicles.

JSON: [/v1/bulletins/10249894](/v1/bulletins/10249894)

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