# Service bulletin CL\-AirSuspension

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10249738
- Published by NHTSA: 2024\-02\-06
- Manufacturer's number: CL\-AirSuspension
- Manufacturer's date: 2024\-01\-05
- NHTSA component: ELECTRICAL SYSTEM; SUSPENSION

## NHTSA's summary

On behalf of Mercedes\-Benz USA, LLC \(MBUSA\), thank you for being a part of the Mercedes\-Benz family. We hope that you’re enjoying your vehicle. Here at MBUSA, we are committed to delivering an exceptional ownership experience. In our continuing efforts to ensure the proper performance and quality of your vehicle, we are writing to inform you about an Over\-the\-Air \(OTA\) Service Campaign to update the Air Suspension System Software on certain Model Year 2021\-2023 S\-Class and EQS vehicles. This update will optimize your vehicle’s Air Suspension System and improve its ground clearance, especially during parking. This OTA update will be provided free of charge and will be performed in the background. No action is needed on your behalf. Your vehicle does not appear to have an active “Mercedes me connect” subscription. In this case, the OTA update will be performed unless you choose to opt\-out from receiving this OTA update. What will your Dealer do? NO DEALER ACTION IS NECESSARY for this OTA update. You do not need to visit a Mercedes\-Benz dealer. Opting\-out of this OTA Update: Customers who are not subscribed to the Mercedes me connect service may opt\-out of this OTA update by emailing or by calling 1\-800\-FOR\-MERCEDES. The opt\-out period will start on January 5, 2024 and end on February 4, 2024. If you choose to opt\-out, the described update will not be available for your vehicle as an additional workshop measure. No action is necessary for Opting\-In. Once the opt\-out period has closed on February 4, 2024, this OTA will be automatically downloaded and installed. Thank you for allowing us to continue taking care of your vehicle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10249738-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10249738-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Suspension

## Vehicles listed

- 2022 to 2023 MERCEDES\-BENZ AMG EQS
- 2022 to 2023 MERCEDES\-BENZ AMG EQS 53
- 2021 MERCEDES\-BENZ AMG S63
- 2022 MERCEDES\-BENZ EQS 450
- 2022 to 2023 MERCEDES\-BENZ EQS 450\+
- 2022 to 2023 MERCEDES\-BENZ EQS 580
- 2023 MERCEDES\-BENZ EQS450
- 2023 MERCEDES\-BENZ EQS450\+
- 2023 MERCEDES\-BENZ EQS580
- 2021 MERCEDES\-BENZ S 500
- 2023 MERCEDES\-BENZ S 500
- 2022 MERCEDES\-BENZ S 500 4MATIC
- 2021 MERCEDES\-BENZ S 560
- 2021 MERCEDES\-BENZ S 580
- 2023 MERCEDES\-BENZ S 580
- 2022 MERCEDES\-BENZ S 580 4MATIC
- 2023 MERCEDES\-BENZ S 580 E
- 2023 MERCEDES\-BENZ redundant EQS 450
- 2021 MERCEDES\-MAYBACH S 560
- 2021 MERCEDES\-MAYBACH S 580
- 2022 to 2023 MERCEDES\-MAYBACH S 580 4MATIC
- 2023 MERCEDES\-MAYBACH S 680
- 2022 MERCEDES\-MAYBACH S 680 4MATIC

JSON: [/v1/bulletins/10249738](/v1/bulletins/10249738)

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