Service bulletin LI07.10-P-077327

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

Customer states that the vehicle's engine will turn off when coming to a stop in ECO Stop/Start mode, and will not restart. Software version Update software to latest version. This will include software numbers: 1769022203 1769023903 If this software is not present, the vehicle may already be updated with the newer software variant. In this case, check the vehicle's software history in VeDoc to confirm the newer software variant was previously installed. If the customer reports the complaint and the newer software is installed, open a TIPS case and reference this LI. If the customer reports the complaint and the newer software is not installed, update the ME to the latest software. Clear the codes and road test the vehicle in comfort mode with ECO start/stop enabled for at least 50 miles. The drive should be on normal surface streets (no steady-state cruising on the highway) and should include several complete stops and ECO start/stop events. If the complaint is no longer present, release the vehicle. If the complaint reoccurs, open a TIPS case with your results and reference this LI.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Transmission and driveline

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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