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Service bulletin TJ36137

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10249359
Published by NHTSA2024-01-29
Manufacturer's numberTJ36137
Manufacturer's date2023-02-09
NHTSA componentEQUIPMENT:ELECTRICAL:INFOTAINMENT

NHTSA's summary

ICUP, Connected phone - echo in phone for counterpart

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
VOLVO S602023
VOLVO S902022, 2023
VOLVO V602023
VOLVO V60CC2023
VOLVO V902022 to 2023
VOLVO V90CC2022, 2023
VOLVO XC402023
VOLVO XC602022, 2023
VOLVO XC902023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
31698.3.32024-05-01. Service bulletin. This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical Journal under service.
C000132024-04-10. Service bulletin. Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade – C00013 on certain Android-based Infotainment system (iCup) vehicles that have missed three (3) or more consecutive Over-The-Air (OTA) downloads. Complimentary Upgrade C00013 addresses vehicles that are no longer able to receive OTA updates. This Upgrade is necessary to have the correct baseline for future OTA deployments. In order to explain the features and benefits we recommend noting the software level before the download is completed. This will aid in explaining to the customer what improvements have been added since their last software download. To remedy concerned cars, please follow the instructions outlined in TJ 36139.
36691.5.02024-03-19. Service bulletin. This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button.
36555.7.02024-03-19. Service bulletin. This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by perfoming a IHU reload.
36743.2.02024-03-04. Service bulletin. This is a Technical Journal: MY23+, ICUP - scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit.
36821.1.02024-03-04. Service bulletin. This is a Technical Journal:
TJ365732024-01-29. Service bulletin. Navigation Map View in DIM Swiping Sideways
TJ36555A2024-01-29. Service bulletin. CSD Stuck in Recovery Mode, iCUP
TJ365552024-01-29. Service bulletin. CSD Stuck in Recovery Mode, iCUP
TJ365422024-01-29. Service bulletin. ICUP, Upper & Lower bar in CSD not visible