# Service bulletin C00012

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10249338
- Published by NHTSA: 2024\-01\-29
- Manufacturer's number: C00012
- Manufacturer's date: 2023\-11\-30
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

## NHTSA's summary

Volvo Car USA LLC and Volvo Car Canada LTD, on behalf of Volvo Car Corporation, has decided to launch Complimentary Upgrade ? C00012 on certain Android\-based Infotainment system \(iCup\) vehicles that have missed three \(3\) or more consecutive Over\-The\-Air \(OTA\) downloads.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10249338-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10249338-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2023 VOLVO C40BEV
- 2023 VOLVO S60
- 2023 VOLVO S90
- 2023 VOLVO V60
- 2023 VOLVO V60CC
- 2023 VOLVO V90CC
- 2023 VOLVO XC40
- 2023 VOLVO XC60
- 2023 VOLVO XC90

## Other bulletins for the same vehicles and component

- [31698.3.3](/bulletins/10253771.md), 2024-05-01, Service bulletin: EQUIPMENT. This is a Technical Journal. If you experience difficulty programming remote keys on Hybrid vehicles, please follow the advise in Technical Journal under service.
- [36691.5.0](/bulletins/10251893.md), 2024-03-19, Service bulletin: EQUIPMENT. This is a Technical Journal: iCUP, “Searching for GPS” message in DIM / CSD. Restart IHU via home button.
- [36555.7.0](/bulletins/10251892.md), 2024-03-19, Service bulletin: EQUIPMENT. This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. In most cases this Recovery mode can be resolved by perfoming a IHU reload.
- [36743.2.0](/bulletins/10251138.md), 2024-03-04, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG. This is a Technical Journal: MY23\+, ICUP \- scratchy sound on Premium Sound Audio; AUD faults. Replace the AUD unit.
- [36821.1.0](/bulletins/10251132.md), 2024-03-04, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. This is a Technical Journal:
- [TJ36573](/bulletins/10249397.md), 2024-01-29, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Navigation Map View in DIM Swiping Sideways
- [TJ36555A](/bulletins/10249395.md), 2024-01-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. CSD Stuck in Recovery Mode, iCUP
- [TJ36555](/bulletins/10249394.md), 2024-01-29, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT. CSD Stuck in Recovery Mode, iCUP
- [TJ36542](/bulletins/10249391.md), 2024-01-29, Service bulletin: EQUIPMENT:ELECTRICAL. ICUP, Upper \& Lower bar in CSD not visible
- [TJ36526](/bulletins/10249390.md), 2024-01-29, Service bulletin: EQUIPMENT:ELECTRICAL. ERS or preconditioning fails \+ message in VC App

JSON: [/v1/bulletins/10249338](/v1/bulletins/10249338)

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