# Service bulletin TSB\_CHA121

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10248691
- Published by NHTSA: 2024\-02\-02
- Manufacturer's number: TSB\_CHA121
- Manufacturer's date: 2024\-01\-08
- NHTSA component: STRUCTURE; SUSPENSION

## NHTSA's summary

TECHNICAL SERVICE BULLETIN: FRONT STRUT BEARING \& SPRING PAD REPLACEMENT \- This bulletin provides information to replace the front strut bearing and upper spring pad on both front \(LH and RH\) strut assemblies on certain 2019\-2024MY Forte \(BDm\) vehicles produced from July 09, 2018 through present, 2020\-2024MY Soul \(SK3\) vehicles produced from November 15, 2018 through present, and 2021\-2024 Seltos \(SP2\) vehicles produced from November 20, 2019 through present. The affected vehicles may exhibit an intermittent noise when turning the steering wheel both when driving and when the vehicle is not in motion.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2024/MC-10248691-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2024/MC-10248691-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Suspension

## Vehicles listed

- 2019 to 2024 KIA FORTE
- 2021 to 2024 KIA SELTOS
- 2020 to 2024 KIA SOUL

## Recalls for the same vehicles and component

- [24V244000](/recalls/nhtsa/24V244000.md), 2024-04-01: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM
- [2023525](/recalls/tc/2023525.md), 2023-09-22: Suspension
- [23V649000](/recalls/nhtsa/23V649000.md), 2023-09-22: SUSPENSION:FRONT:CONTROL ARM:LOWER ARM

## Other bulletins for the same vehicles and component

- [CS2312\_TSB\_R2](/bulletins/11034003.md), 2026-06-18, Service bulletin: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION \(CS2312\) \- This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010\-2022MY Kia vehicles outlined on page 20, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit \(IBU\) / Body Control Module \(BCM\) did receive the Anti\-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.
- [TSB\_BOD336](/bulletins/11033934.md), 2026-06-17, Service bulletin: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: KEY AND CYLINDER SET REPLACEMENT \- This bulletin provides information to replace the driver’s door lock and trunk lid key cylinders on some 2019\-2024MY Kia vehicles listed below. On affected vehicles, the stored key code may not correspond to the mechanical key profile, which can result in incorrect key cutting when the original key is lost or damaged.
- [CS2311\_TSB\_R4](/bulletins/11033803.md), 2026-06-12, Service bulletin: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION: CYLINDER PROTECTOR \& DECAL INSTALLATION \(CS2311\) \- This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010\-2022MY Kia vehicles outlined on page 20, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit \(IBU\) / Body Control Module \(BCM\) are not able to receive the Anti\-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles that are not equipped with an immobilizer, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.
- [TSB\_CS2312\_R1](/bulletins/11028908.md), 2026-02-19, Service bulletin: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION \(CS2312\) \- This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010\-2022MY Kia vehicles outlined on page 20, which may not have been equipped with an immobilizer and whole Integrated Body control Unit \(IBU\) / Body Control Module \(BCM\) did receive the Ant\-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.
- [CS2311\_OWNR\_PC201](/bulletins/11026989.md), 2026-01-05, Other: STRUCTURE:BODY. CUSTOMER SATISFACTION CAMPAIGN: POSTCARD OWNER RENOTIFICATION \(CS2311\) \- This document is the owner renotification advising that Kia is conducting Customer Satisfaction Campaign. Kia has developed a new zinc\-reinforced ignition cylinder protector hardware upgrade and can be installed at the ignition cylinder location to provide additional protection against the social media theft method. Prior notifications stated that this modification had to be performed by July 1, 2025, but the subject vehicles are now eligible until March 31, 2027, to have the ignition cylinder protector installed—if requested—at no cost through an authorized Kia dealership. \(Mailing of these notifications to vehicle owners will be completed from December 19, 2025 through December 31, 2025\)
- [CS2312\_OWNR](/bulletins/11026980.md), 2026-01-05, Other: STRUCTURE:BODY. CUSTOMER SATISFACTION CAMPAIGN: OWNER NOTIFICATION \(CS2312\) \- This document is the owner notification advising that Kia is conducting Customer Satisfaction Campaign. A software upgrade that addresses the social media theft method has been made available to owners of eligible Kia model vehicles free of charge at authorized Kia dealers since 2023. In addition to the anti\-theft software, a new zinc\-reinforced ignition cylinder protector hardware upgrade has been developed and can be installed at the ignition cylinder location to provide additional protection against the social media theft method. Because the subject Kia vehicles were not factory\-equipped with an engine immobilizer and were previously eligible for the software upgrade, these vehicles are eligible until March 31, 2027, to have the ignition cylinder protector installed—if requested—at no cost through an authorized Kia dealership. \(Mailing of these notifications to vehicle owners will be completed from December 17, 2025 through February 27, 2026\)
- [TSB\_CS2312](/bulletins/11026825.md), 2025-12-24, Service bulletin: STRUCTURE:BODY. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR AND DECAL INSTALLATION \(CS2312\) \- This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010\-2022MY Kia vehicles outlined on page 19, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit \(IBU\) / Body Control Module \(BCM\) did receive the Anti\-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.
- [WTY041\_OWNR](/bulletins/11016481.md), 2025-04-04, Warranty extension: STRUCTURE:BODY; ELECTRICAL SYSTEM. WARRANTY EXTENSION CAMPAIGN: OWNER NOTIFICATION \(WTY041\) \- This document is the owner notification advising that Kia is extending the New Vehicle Limited Warranty coverage, to all owners, for repairs related to the horn assembly in certain 2020\-2025 MY Soul vehicles from 5 years / 60,000 miles to 10 years / 120,000 miles, whichever comes first, starting from the date the vehicle was first put into service. This warranty extension is to address a horn sound malfunction condition.
- [CS2311\_TSB\_R3](/bulletins/11009080.md), 2024-10-23, Service bulletin: ELECTRICAL SYSTEM; STRUCTURE:BODY; STEERING. TECHNICAL SERVICE BULLETIN: CUSTOMER SATISFACTION: THEFT DETERRENT IGNITION CYLINDER PROTECTOR \& DECAL INSTALLATION \(CS2311\) \- This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to install a Theft Deterrent Ignition Cylinder Protector on certain 2010\-2022MY Kia vehicles outlined on page 15, which may not have been equipped with an immobilizer and whose Integrated Body Control Unit \(IBU\) / Body Control Module \(BCM\) are not able to receive the Anti\-Theft Software Logic upgrade under CS2301/02/03/04/05/06/07/08/09 TSBs. In an effort to help prevent thefts of Kia vehicles that are not equipped with an immobilizer, a protective cover will be permanently affixed to the ignition cylinder. This Theft Deterrent Ignition Cylinder Protector prevents the removal of the key lock cylinder thereby preventing access to the ignition tumbler.
- [TSB\_CHA121\_R2](/bulletins/11007859.md), 2024-09-17, Service bulletin: SUSPENSION. TECHNICAL SERVICE BULLETIN: FRONT STRUT BEARING \& SPRING PAD REPLACEMENT \- This bulletin has been revised to include additional information. New/revised sections of this bulletin are indicated by a black bar in the margin area. This bulletin provides information to replace the front strut bearing and upper spring pad on both front \(LH and RH\) strut assemblies on certain 2019\-2024MY Forte \(BDm\) vehicles produced from July 09, 2018 through present, 2020\-2024MY Soul \(SK3\) vehicles produced from November 15, 2018 through present, and 2021\-2024 Seltos \(SP2\) vehicles produced from November 20, 2019 through present. The affected vehicles may exhibit an intermittent noise when turning the steering wheel both when driving and when the vehicle is not in motion.

JSON: [/v1/bulletins/10248691](/v1/bulletins/10248691)

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