# Service bulletin 0806423

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10248049
- Published by NHTSA: 2024\-01\-02
- Manufacturer's number: 0806423
- Manufacturer's date: 2023\-02\-28
- NHTSA component: BACK OVER PREVENTION:SOFTWARE

## NHTSA's summary

Radio Over The Air Updating to QR40.12 Software Version Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over\-the\-air?. Updates to software will occur in a phased roll\-out. The software is updated through the built\-in cellular modem in the radio.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10248049-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10248049-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Backup camera

## Vehicles listed

- 2021 to 2022 CHRYSLER 300
- 2021 to 2022 DODGE CHALLENGER
- 2021 to 2022 DODGE CHARGER
- 2021 to 2023 JEEP CHEROKEE
- 2021 to 2023 JEEP GLADIATOR
- 2021 to 2022 JEEP GRAND CHEROKEE
- 2021 to 2022 JEEP RENEGADE
- 2021 to 2023 JEEP WRANGLER
- 2021 RAM 1500
- 2021 RAM 2500
- 2021 RAM 3500
- 2021 RAM 4500
- 2021 RAM 5500

## Recalls for the same vehicles and component

- [25V083000](/recalls/nhtsa/25V083000.md), 2025-02-13: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION:DISPLAY FUNCTION
- [24V676000](/recalls/nhtsa/24V676000.md), 2024-09-12: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EXTERIOR LIGHTING:BRAKE LIGHTS
- [24V436000](/recalls/nhtsa/24V436000.md), 2024-06-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [24V289000](/recalls/nhtsa/24V289000.md), 2024-04-25: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [23V577000](/recalls/nhtsa/23V577000.md), 2023-08-14: BACK OVER PREVENTION:DISPLAY FUNCTION
- [23V059000](/recalls/nhtsa/23V059000.md), 2023-02-09: BACK OVER PREVENTION:DISPLAY FUNCTION
- [22V638000](/recalls/nhtsa/22V638000.md), 2022-08-25: BACK OVER PREVENTION:DISPLAY FUNCTION
- [21V918000](/recalls/nhtsa/21V918000.md), 2021-11-23: STEERING:STEERING CONTROL MODULE; BACK OVER PREVENTION:DISPLAY FUNCTION
- [21V729000](/recalls/nhtsa/21V729000.md), 2021-09-21: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; VISIBILITY:REARVIEW MIRRORS/DEVICES
- [21V438000](/recalls/nhtsa/21V438000.md), 2021-06-10: BACK OVER PREVENTION:DISPLAY FUNCTION

## Other bulletins for the same vehicles and component

- [S2508000029 REV.B](/bulletins/11036279.md), 2026-08-19, Service bulletin: BACK OVER PREVENTION: WARNINGS. Instrument Panel Cluster \(IPC\) Message “Park Assist System Unavailable” or “Service Park Assist System”, “Rear Braking Assist Unavailable” or “Service Rear Braking Assist System" with Performance Diagnostic Trouble Codes \(DTCs\)
- [08\-239\-25](/bulletins/11021856.md), 2025-08-13, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING; ELECTRICAL SYSTEM. NOTE: Not applicable to vehicles built for US Market. Rear View Camera Inoperable Customers may experience the following: ● Rearview camera is inoperable, or shows a blue screen. This bulletin involves replacing the rearview camera main harness.
- [103289](/bulletins/11014887.md), 2025-03-04, Service bulletin: BACK OVER PREVENTION: WARNINGS; LANE DEPARTURE: BLIND SPOT DETECTION. CAMERA \- REAR VIEW
- [S248A000016](/bulletins/11011894.md), 2024-12-17, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Customer complaints regarding rear view camera inoperative or flickering blue radio screen display while transmission is in reverse or blank screens when selecting the rear camera view following a recent service repair involving the removal and installation of the rear spare tire carrier
- [S2208000045 REV.B](/bulletins/11011774.md), 2024-12-11, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Backup Camera Poor Image Quality Inspection
- [0803224](/bulletins/10251879.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION; ELECTRICAL SYSTEM; EXTERIOR LIGHTING. Battery Pack Control Module \(BPCM\) Software Update Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes \(DTC\)s have been set: ? P0AC0 \- Hybrid Battery Pack Current Sensor 1 Circuit Performance. ? P1A29 \- Cell Supervisory Circuit A Failure. ? P0DE7 \- Hybrid/EV Battery Pack Cell Voltage High. ? P0ABA \- Voltage Sense A Circuit. ? P0B3D \- Hybrid Battery Voltage Sense "A" Circuit Low. ? P0B3E \- Hybrid Battery Voltage Sense "A" Circuit High. ? U3017 \- Control Module Timer/Clock Performance. ? P0E55 \- DC/DC Converter Current Sensor Circuit "A". ? P0DAF \- Hybrid/EV Battery Cell Balancing Circuit "A". ? P0AD4 \- Hybrid Battery Pack Air Flow System Insufficient Air Flow. This bulletin involves updating the BPCM with the latest available software.
- [0300224](/bulletins/10251863.md), 2024-03-18, Service bulletin: EXTERIOR LIGHTING; BACK OVER PREVENTION. Front and Rear Axle Sensor Kit \*\*Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code \(DTC\) has been set: ? C1451\-11 \- Service Axle Locker System\*\* Customers may also comment on a Service Axle Locker message displayed in the Electronic Vehicle Information Center \(EVIC\) for this condition.
- [0900124](/bulletins/10251862.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION. Cold Engine Ticking Noise The customer may describe a ticking noise from the exhaust manifold location\(s\) when cold. This bulletin involves replacing the exhaust manifolds.
- [0801924](/bulletins/10251844.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION. Security Alarm Falsely Activates Customers may experience one or more of the following: ? Alarm going off randomly at night. ? Alarm going off at parking. ? Tilt function not working properly. This bulletin involves performing a Restore Vehicle Configuration and updating the ITM with the latest available software.
- [0801724](/bulletins/10251842.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION. Security Alarm Falsely Activates Customers may experience one or more of the following: ? Alarm going off randomly at night. ? Alarm going off at parking. ? Tilt function not working properly. This bulletin involves performing a Restore Vehicle Configuration and updating the Intrusion Transceiver Module \(ITM\) with the latest available software.

JSON: [/v1/bulletins/10248049](/v1/bulletins/10248049)

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