# Service bulletin 0806523

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10248048
- Published by NHTSA: 2024\-01\-02
- Manufacturer's number: 0806523
- Manufacturer's date: 2023\-02\-28
- NHTSA component: BACK OVER PREVENTION; ELECTRICAL SYSTEM

## NHTSA's summary

Radio USB Software Update S26.17 The customer may describe one of more of the following: ? Voice Recognition \(VR\) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative \(rear view camera still operable\). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen \(rear view camera still operable\). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset \(rear view camera still operable\). ? Navigation page blank. ? Incorrect 9Vehicle in Motion9 HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ?Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android AutoT and CarPlayT inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? \(rear view camera still operable\). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? Wi\-Fi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin involves inspecting the software level and updating the software to S26.17.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10248048-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10248048-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Electrical system, Backup camera

## Vehicles listed

- 2022 JEEP COMPASS

## Recalls for the same vehicles and component

- [24V436000](/recalls/nhtsa/24V436000.md), 2024-06-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

## Other bulletins for the same vehicles and component

- [08\-147\-24 REV. A](/bulletins/11006255.md), 2024-08-13, Service bulletin: BACK OVER PREVENTION: WARNINGS; UNKNOWN OR OTHER. "Flash: Park Assist Module \(PAM\) Updates Customers may experience the following: ● False front park assist warning when no obstacle present in front of vehicle. This bulletin involves reprogramming the PAM with the latest software available."
- [08\-147\-24](/bulletins/11002756.md), 2024-07-02, Service bulletin: BACK OVER PREVENTION: WARNINGS; UNKNOWN OR OTHER. "Flash: Park Assist Module \(PAM\) Updates Customers may experience the following: ● False front park assist warning when no obstacle present in front of vehicle. This bulletin involves reprogramming the PAM with the latest software available."
- [0802124](/bulletins/10251850.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION:SOFTWARE; BACK OVER PREVENTION: CAMERA SYSTEM. Radio Over The Air 47.01.12 Updating to R47.03.26 Software Version The customer may experience one or more of the following: ? \*\*Blank Screen \(Rearview Camera \(RVC\) functions as normal\).\*\* ? Tune knob does not move the scroll bar in Device Manager's phone setting menu. ? Tune knob does not move the scroll bar in the Apps Drawer. ? Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ? Head Unit \(HU\) switches from SXM® to wireless without user's input. ? Home screen Loading Data indefinitely after profile switch. ? Device List shows empty although there are devices connected. ? Unable to pair phone. ? Fuel consumption menu in radio not available. ? Radio and / or SXM® presets being lost. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated to R47.03.26. NOTE: The National campaign for this FOTA update launched August 21, 2023.
- [0800223](/bulletins/10247999.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION; ELECTRICAL SYSTEM. Radio Over The Air R17.98 or R17.99 Updating to 26.17 Software Version ? Voice Recognition \(VR\) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative \(rear view camera still operable\). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen \(rear view camera still operable\). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset \(rear view camera still operable\). ? Navigation page blank. ? Incorrect 9Vehicle in Motion9 HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ? Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android AutoT and CarPlayT inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? \(rear view camera still operable\). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? Wi\-Fi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from R17.98 or R17.99 to R26.17. NOTE: \*\*Vehicles currently at radio
- [S2108000015](/bulletins/10247955.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION. Uconnect Box Require Service Message
- [S238A000049](/bulletins/10247444.md), 2023-12-18, Service bulletin: BACK OVER PREVENTION. SXM Lockup \(rearview camera function is not affected\), Cannot Change Channel or Adjust Volume
- [S238A000047](/bulletins/10247435.md), 2023-12-18, Service bulletin: BACK OVER PREVENTION. Humming Noise Through Speakers While Vehicle Is Off
- [0804223](/bulletins/10242837.md), 2023-09-25, Service bulletin: BACK OVER PREVENTION; ELECTRICAL SYSTEM; AIR BAGS; FORWARD COLLISION AVOIDANCE; LANE DEPARTURE; EXTERIOR LIGHTING. Forward Facing Camera Module \(FFCM\) Replacement Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code \(DTC\) has been set: ? \*\*C008E\-00 \- ECU Internal Performance.\*\* ? B1006\-49 HALF \(Haptic Lane Feedback\) \- Internal Electronic Failure. Customer may also comment on one or more of the following: ? Assistant alert light on the Instrument Panel Cluster \(IPC\). ? Automatic headlight warning light on the IPC. ? ?Automatic head lamps not available? message on the IPC. ? ?Forward Collision Alert \(FCW\) not available? message on the IPC. 3? ?Lane assist not available?message on the IPC. This bulletin involves replacing the FFCM if required.
- [0816523](/bulletins/10242801.md), 2023-09-25, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; BACK OVER PREVENTION. 360 Camera Display Screen Flicker When The Brake Are Applied The customer may describe the following: ? Radio screen flickers in blue whenever the 360 camera is activated and brake pedal pressed. This bulletin involves installing a coax cable jumper harness.
- [23\-004\-23 REV. A](/bulletins/10231816.md), 2023-02-13, Service bulletin: STRUCTURE; BACK OVER PREVENTION. Potential Sunroof Noise Customers may comment on the following: Audible sound coming from the rear sunroof area over rough roads This bulletin involves inspecting for noise and possibly sealing the gap between the rear roof frame panels.

JSON: [/v1/bulletins/10248048](/v1/bulletins/10248048)

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