# Service bulletin S1408000384

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10247948
- Published by NHTSA: 2024\-01\-02
- Manufacturer's number: S1408000384
- Manufacturer's date: 2023\-02\-14
- NHTSA component: BACK OVER PREVENTION; LANE DEPARTURE

## NHTSA's summary

Start Stop Charging Warning Lamp Illuminated On, Intelligent Battery Sensor \(IBS\) State of Charge \(SOC\) Inaccurate, Battery Charging Message, Presence of IBS related Diagnostic Trouble Codes \(DTCs\), or Battery Warning Lamp On

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10247948-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10247948-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Backup camera

## Vehicles listed

- 2014 to 2017 CHRYSLER 200
- 2018 CHRYSLER 200
- 2014 to 2023 CHRYSLER 300
- 2020 to 2021 CHRYSLER 300 AWD
- 2014 to 2017 CHRYSLER 300C
- 2015 to 2016 CHRYSLER GRAND VOYAGER
- 2016 CHRYSLER PACIFICA
- 2017 to 2023 CHRYSLER PACIFICA
- 2017 to 2023 CHRYSLER PACIFICA PLUG\-IN HYBRID
- 2014 to 2016 CHRYSLER TOWN AND COUNTRY
- 2017 to 2018 CHRYSLER TOWN AND COUNTRY
- 2020 to 2023 CHRYSLER VOYAGER

## Recalls for the same vehicles and component

- [26V327000](/recalls/nhtsa/26V327000.md), 2026-05-21: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [25V388000](/recalls/nhtsa/25V388000.md), 2025-06-12: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [24V436000](/recalls/nhtsa/24V436000.md), 2024-06-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [20V191000](/recalls/nhtsa/20V191000.md), 2020-09-10: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [19V886000](/recalls/nhtsa/19V886000.md), 2019-12-12: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## Other bulletins for the same vehicles and component

- [S2208000045 REV.B](/bulletins/11011774.md), 2024-12-11, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Backup Camera Poor Image Quality Inspection
- [9004452](/bulletins/10248516.md), 2024-01-08, Service bulletin: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA. CAMERA, Rear View Prior to replacement, please contact FCA Redacted Content. If no response in 15 minutes, proceed with repair.
- [0806423](/bulletins/10248049.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Radio Over The Air Updating to QR40.12 Software Version Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone, when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.7 to QR40.12. NOTE: National launch for this FOTA update is expected to begin March 10, 2023. DISCUSSION: Vehicles sold in the U.S. and Canada can now receive software updates ?over\-the\-air?. Updates to software will occur in a phased roll\-out. The software is updated through the built\-in cellular modem in the radio.
- [1802123](/bulletins/10248033.md), 2024-01-02, Service bulletin: ELECTRICAL SYSTEM; EXTERIOR LIGHTING; BACK OVER PREVENTION; POWER TRAIN. Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: Major monitor \(misfire\) and other diagnostics are disabled on a pending DTCs P0335 and P0339. ? \*\*P0335 \- Crankshaft Position Sensor Circuit \(NA Only\). ? P0339 \- Crankshaft Position Sensor Intermittent \(NA Only\).\*\* ? P06E4 \- Control Module Wake\-Up Circuit Performance. Software enhancement: Technicians and/or customers may report the vehicle will not pass a state smog check due to permanent fault codes which will not clear. As a result, the vehicles are not eligible to be registered in certain states. ? Corrections to allow the vehicle to clear the permanent fault codes. This bulletin involves reprogramming the PCM with the latest available software. NOTE: Four modules are required to be flashed for this update to be effective, the following modules are all to be updated along with this PCM update: ? Electronic Brake Booster Module \(EBBM\). ? AntiLock Brake System Module \(ABS\). ? Hybrid Control Processor \(HCP\) and Auxiliary Hybrid Control Processor \(AHCP\) or also known as a Power Inverter Module \(PIM\).
- [0805323](/bulletins/10248024.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION; ELECTRICAL SYSTEM; WHEELS; STEERING; VEHICLE SPEED CONTROL. Radio S26.17 USB Software Update The customer may describe the following: ? Cluster and display do not shut off with engine off. ? Battery drain. ? SXM? radio shows one station on screen but is playing a different station. ? Navigation inoperative. ? Black or blank radio screen \(Rear View Camera \(RVC\) will still function normally\). ? Radio lockup \(RVC will still function normally\). ? No Verbal warnings on navigation. ? Surround sound inoperative. ? Blu\-ray? DVD unavailable. ? Listen in/Mirror feature inoperative. ? PHEV radio does not turn off when opening door or after charging. ? Audio Overlap between sources. ? Radio does not recognize the vehicle is in park. No keyboard pop up, vehicles setting are hidden. ? Radio presets are not saving. ? Audio mute on calls \(Phone, SOS and Ecall\). ? Radio Resets \(Rear view camera will still function normally\). ? Radio screen freezes \(RVC will still function normally\). ? Audio disruptions. ? Wireless connectivity device disconnect. ? Wireless connectivity disconnecting. ? CarPlayT icon does not appear in device manager. ? Climate icon missing. ? SXM? inoperative. ? Audio muted. ? Missing profiles icon. ? Cluster displays incorrect audio source. ? Radio is slow to respond. ? Steering wheel controls skipping SXM channels. ? Recent calls not displayed. ? Phone audio playing with ignition off. The following software enhancements are available: ? Uconnect Phone improvements. ? Apple CarPlayT and Android AutoT improvements. ? Voice recognition command improvements. ? FOTA enhancements. This bulletin involves inspecting the software level and updating the software to S26.17.
- [0804523](/bulletins/10248014.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION:SOFTWARE. Radio Over The Air Updating to 34.42 Software Version ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives 9No Internet9 connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 34.4 to 34.42.
- [0900423A](/bulletins/10248004.md), 2024-01-02, Service bulletin: ELECTRICAL SYSTEM; FUEL SYSTEM, GASOLINE; BACK OVER PREVENTION. Incorrect Serpentine Belt and Tensioner ? Premature engine belt wear or noise concerns when driving the vehicle. ? Belt could snap eventually resulting in water pump and alternator not being driven leading to overheating and dead battery. This bulletin involves inspecting and if necessary replacing the serpentine belt and tensioner pulley
- [S2108000015](/bulletins/10247955.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION. Uconnect Box Require Service Message
- [9003357](/bulletins/10247905.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION. ADAPTER, Engine Oil Filter \(Pentastar V6\) For all 2014MY replace the Oil Filter Adapter \(OFA\). For any other MY \(with mileage above 30,000\) review and follow instructions from STAR Online S1809000007 REV. C available on Dealer Connect. Also, consider the following: 1\) Remove OFA 2\) Replace only the oil inlet O\-ring and gaskets \(seals kit in SOL above\). 3\) Re\-install the OFA. For 2023MY and beyond use black O\-ring. For 2022MY and prior use red O\-ring. Note: When replacing OFA, it may be necessary to transfer the Oil Temp/Pressure Sensor from the old OFA to the new OFA.
- [9100133](/bulletins/10247904.md), 2024-01-02, Service bulletin: BACK OVER PREVENTION. ROCKER ARM ASSY \- ROLLER ROCKER Before replacing the intake or exhaust rocker arms due to an abnormal ticking noise, please check that the INTAKE Hydraulic Lash Adjusters are not "collapsed". If a collapsed INTAKE HLA is found, replace all INTAKE HLAs on the suspect cylinder head. The noise can occur at low or high RPMs, and at low or high temperatures. There are no Diagnostic Trouble Codes \(DTC\)s present.

JSON: [/v1/bulletins/10247948](/v1/bulletins/10247948)

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