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Service bulletin OTAPU1103-NATVCE

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10246351
Published by NHTSA2023-12-07
Manufacturer's numberOTAPU1103-NATVCE
Manufacturer's date2023-11-09
NHTSA componentELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE

NHTSA's summary

Software Update 23-PU1103-NAT-VCE for 2022 - 2023 MACH E vehicles is now available. Quality Improvements include: - Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. - Profiles (Enhanced Memory) will not be stuck as Guest - Improved "Ask on Exit" pop- up functionality - Selectable Drive Modes - prevent default to normal mode due to loss of communication with SYNC - Improved charge status indication feedback while plugged in. - Digital owner Manual addition (2023MY Only)

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
FORD MUSTANG MACH E2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SSM 523452024-03-20. Service bulletin. Some 2022-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module (GWM) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM > Transport and Factory Mode > Download > Run. When the pop-up message appears for Change Vehicle Mode - Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings (21 MY + Vehicles). A pop-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards (SLTS) Manual.
OTAPU0907RAD ON2023-12-07. Service bulletin. Software Update 23-PU0907-RAD-ON for 2023 MACH E vehicles is now available. Quality Improvements include: - The customer will no longer lose their radio presets when the vehicle receives OTA updates. - Turns on AM Radio access
OTAPU0314-DCMLAT2023-12-07. Service bulletin. Software Update 23-PU0314-DCM-LAT for 2023 MACH E vehicles is now available. Quality Improvements include: - Software update to prevent electronic door unlatching when the vehicle speed is greater than 3 kph.
OTA SU6 P3MACHE2023-12-07. Service bulletin. Software Update SU6 P3 for 2021-2023 MACH E vehicles is now available. Quality Improvements include: - Enable electric return of hood latch release actuator - Corrects erroneous "frunk service required" warning post OTA. - Corrects alarm going off during an OTA download . - improved interior windsheld fogging and heater performance when driving in freezing temperatures - Improved Cold DC Fast Charging and heat sharing/smart heating. - Removal of cause of chime related DTC set against AHU. - Hands-Free to BlueCruise text update. - Adds 3 chimes for Over Speeding situation. - Adds chime for speed limit change. - Adds text box "Hold for Speed Warning OFF" - Introduces a more aggressive series of hood ajar warnings/chimes that trigger at lower speed than the current implementation - The customer is instructed to exit the vehicle when a battery hazard is detected. - IPC software addressing traction control toggle, BLIS and ISA presonaliztion, MyTrip distance reset, Low Tire pressure incorrect reading, and PWM buzz noise elimination. - Provides Yield and No Entry graphic display for Traffic Sign recognition. - Removes Tollbooth Mode - Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. - Profiles (Enhanced Memory) will not be stuck as Guest - Improved "Ask on Exit" pop- up functionality - Selectable Drive Modes - prevent default to normal mode due to loss of communication with SYNC - Improved charge status indication feedback while plugged in.
SSM 517272023-06-21. Service bulletin. Some 2021-2023 Mustang Mach-E vehicles built on or before 21-Apr-2023 may exhibit a false alarm activation and/or warning message in the FordPass application when the doors are locked. This may be due to the software in the door latch control module E (DCME), door latch control module F (DCMF), door latch control module G (DCMG) and/or door latch control module H (DCMH). To correct the condition, download and run the door control module software update application for each module one at a time using the Ford Diagnosis and Repair System (FDRS). For claiming, use causal part 58219A65 and applicable labor times in Section 10 of the Service Labor Time Standards (SLTS) Manual.
SSM 517052023-06-21. Service bulletin. Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery junction box (HVBJB) replacement. Vehicle may also exhibit reduced powertrain performance and/or a Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or High-Voltage Battery Warning message in the FordPass application. This may be due to the BECM software. To correct the condition, download and run the BECM - Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to Workshop Manual (WSM), Section 414-03A for normal diagnostics. Some 2021-2023 Mustang Mach-E and 2022-2023 E-Transit vehicles may exhibit an illuminated powertrain malfunction (wrench) indicator with diagnostic trouble codes (DTC) P0ADA, P0ADE, P0AA1, and/or P0AA4 stored in the battery energy control module (BECM) after high voltage battery junction box (HVBJB) replacement. Vehicle may also exhibit reduced powertrain performance and/or a Stop Safely Now message displayed in the instrument panel cluster (IPC) and/or High-Voltage Battery Warning message in the FordPass application. This may be due to the BECM software. To correct the condition, download and run the BECM - Reset Diagnostic Trouble Code (DTC) Occurrence Counter application in Ford Diagnosis and Repair System (FDRS). If the concern persists, refer to Workshop Manual (WSM), Section 414-03A for normal diagnostics
SSM 516742023-06-08. Service bulletin. Some 2023 Mustang Mach-E vehicles built on 2-Mar-2023 and through 16-Mar-2023 may exhibit one or more of the following symptoms: My Trip display in center display screen does not reset to 0 after key cycle, assisted lane change graphics displayed incorrectly, MyKey creation fails on first attempt, hands on icon displayed during hands-free assisted lane change maneuver, excessive 12 volt battery drain. This may be due to the software calibration in the instrument panel cluster (IPC). To correct this condition, update the IPC software using the Ford Diagnostic and Repair Software (FDRS). For claiming, use part number 10849 and the applicable labor operations of Section 10 of the Service Labor Time Standards (SLTS) Manual.