# Service bulletin 09\-040\-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10246207
- Published by NHTSA: 2023\-12\-05
- Manufacturer's number: 09\-040\-23
- Manufacturer's date: 2023\-11\-14
- NHTSA component: FUEL SYSTEM, GASOLINE

## NHTSA's summary

When opening the fuel\-filler lid to refuel, some customers may notice water and/or sand in the fuel\-filler lid box area. They may complain about dried sand causing poor appearance.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10246207-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10246207-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Fuel system

## Vehicles listed

- 2020 to 2021 MAZDA CX\-30
- 2019 to 2021 MAZDA MAZDA3

## Recalls for the same vehicles and component

- [2020265](/recalls/tc/2020265.md), 2020-06-12: Fuel System
- [20V347000](/recalls/nhtsa/20V347000.md), 2020-06-12: FUEL SYSTEM, GASOLINE:DELIVERY:HOSES, LINES/PIPING, AND FITTINGS

## Other bulletins for the same vehicles and component

- [SA\-032\-26](/bulletins/11033445.md), 2026-06-04, Service bulletin: FUEL/PROPULSION SYSTEM. This SA supersedes the previously issued SA\(s\) listed below. The changes are noted in Red. SA\-011/25 10/16/25 and 02/27/25 DESCRIPTION Some customers will report that their fuel door \(AKA, fuel filler door, fuel lid, and fuel\-filler lid\) was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09\-007/25 \- FUEL\-FILLER LID PANEL IS DEFORMED for 2019\-2025 Mazda3 and 2020\-2025 CX\-30 are present. REPAIR PROCEDURE 1. Check for pry marks around the door opening. Are there any pry marks? YES: This is due to outside influence and is not covered by Mazda warranty. NO: Continue to the next step. 2. Check the fuel door lock operation. a. Lock the doors and verify if the fuel door lock is locking. NOTE: The default setting is a 90\-second delay after the doors lock, but the customer can set that to 0, 30, 60, 90, or 120 seconds. b. Unlock the doors and verify if the fuel door lock is unlocking. NOTE: There is no delay to this function, but the fuel door must be locked to confirm it is unlocking. See the lock note above. Is the fuel door lock operation working correctly? YES: The fuel door repair IS NOT covered by Mazda warranty. The fuel door lock is OK and the door was damaged because the vehicle was not unlocked. NO: The fuel door repair IS covered by Mazda warranty. The fuel door lock is NOT OK and damage to the door was done in order to access the lock. NOTE: If the door was already broken when it arrived at the dealership, Mazda will pay for the fuel door repair under warranty if the vehicle does NOT have an emergency release. Mazda will NOT pay for the fuel door under warranty if it has an emergency release.
- [CSP12](/bulletins/11011345.md), 2024-12-04, Warranty extension: FUEL/PROPULSION SYSTEM; ENGINE. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- [CSP12 Repair](/bulletins/11011341.md), 2024-12-04, Warranty extension: ENGINE; FUEL/PROPULSION SYSTEM. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- [CSP12 Repair MX5](/bulletins/11011338.md), 2024-12-04, Warranty extension: FUEL/PROPULSION SYSTEM; ENGINE. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- [CSP12 Parts Warr](/bulletins/11011336.md), 2024-12-04, Warranty extension: ENGINE; FUEL/PROPULSION SYSTEM. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- [CSP12 FAQs](/bulletins/11011331.md), 2024-12-04, Warranty extension: FUEL/PROPULSION SYSTEM; ENGINE. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- [CSP12 Dealer Letter](/bulletins/11011326.md), 2024-12-04, Warranty extension: ENGINE; FUEL/PROPULSION SYSTEM. CUSTOMER SERVICE PROGRAM CSP12 \- DENSO LOW\-PRESSURE FUEL PUMP CUSTOMER SERVICE PROGRAM WARRANTY EXTENSION: Attention ALL Mazda Dealers: This is a Warranty Extension and not a recall campaign. Repairs are not to be made unless there is a confirmed low\-pressure fuel pump failure within the coverage period. As of November 18, 2024 Repair Procedures and Parts and Warranty documents are available.
- [SA\-059\-24](/bulletins/11007024.md), 2024-09-04, Service bulletin: FUEL/PROPULSION SYSTEM; STRUCTURE:BODY. Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09\-019/21 \- FUEL\-FILLER LID PANEL IS DEFORMED for 2019\-2021 Mazda3 and 2020\-2021 CX\-30 are present.
- [SA\-020/23](/bulletins/10235693.md), 2023-05-05, Service bulletin: FUEL SYSTEM, GASOLINE; FUEL SYSTEM, DIESEL:STORAGE:TANK ASSEMBLY. Some customers will report that their fuel door was stuck closed and would not open to refuel the vehicle. Follow the repair steps below unless the conditions outlined in TSB 09\-019/21 \- FUEL\-FILLER LID PANEL IS DEFORMED for 2019\-2021 Mazda3 and 2020\-2021 CX\-30 are present.
- [09\-006/22](/bulletins/10209790.md), 2022-04-05, Service bulletin: LATCHES/LOCKS/LINKAGES; EQUIPMENT; FUEL SYSTEM, GASOLINE:STORAGE:TANK ASSEMBLY:FILLER PIPE AND CAP. Some customers may experience that after the doors are locked and the Fuel Door Lock Delay with MAZDA CONNECT has passed \(default setting is 90 seconds\), the fuel\-filler lid does not lock and can be opened when pressing it. NOTE: \*The fuel\-filler lid does not lock immediately after the doors are locked, but after the time set in the Fuel Door Lock Delay \(0, 30, 60, 90, and 120 seconds\). \*Although the root cause has not been identified, the vehicle should be repaired by adjusting the fuel\-filler lid opener cable position when there is a customer complaint.

JSON: [/v1/bulletins/10246207](/v1/bulletins/10246207)

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