# Service bulletin 14172B

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10245885
- Published by NHTSA: 2023\-12\-04
- Manufacturer's number: 14172B
- Manufacturer's date: 2014\-09\-01
- NHTSA component: ELECTRICAL SYSTEM:IGNITION; ELECTRICAL SYSTEM

## NHTSA's summary

Unintended Ignition Key Rotation

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2014/MC-10245885-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2014/MC-10245885-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Ignition

## Vehicles listed

- 2003 to 2011 CADILLAC CTS
- 2004 to 2006 CADILLAC SRX

## Recalls for the same vehicles and component

- [14V394000](/recalls/nhtsa/14V394000.md), 2014-07-02: ELECTRICAL SYSTEM:IGNITION

## Other bulletins for the same vehicles and component

- [14497A](/bulletins/10245893.md), 2023-12-04, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:IGNITION. Unintended Ignition Key Rotation
- [14172A](/bulletins/10245884.md), 2023-12-04, Service bulletin: ELECTRICAL SYSTEM:IGNITION; ELECTRICAL SYSTEM. Unintended Ignition Key Rotation
- [120089002A](/bulletins/10245761.md), 2023-12-04, Service bulletin: ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:IMMOBILIZER/PROXIMITY:KEY/SENDER; EQUIPMENT. Requesting a New Key Code for Customer with Lost or Stolen Keys
- [PIC5650K](/bulletins/10237659.md), 2023-06-13, Service bulletin: POWER TRAIN; ELECTRICAL SYSTEM:IGNITION. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, or start stall concern with the security light coming on. Technician may find Diagnostic Trouble Codes B3055, B3060, and/or B3935. Technician should not replace any parts for this concern. If unable to duplicate the concern ask if the customer uses any Radio Frequency Identification Devices when the concern is present. Dealer should also direct their customers to the appropriate section in the Owner manuals that references that the device complies.
- [21NA147](/bulletins/10200146.md), 2021-08-09, Service bulletin: ELECTRICAL SYSTEM:IGNITION:COIL:SPARK PLUGS; EQUIPMENT ADAPTIVE/MOBILITY; EQUIPMENT; ENGINE AND ENGINE COOLING. This service bulletin provides a repair procedure to correct a customer concern of Coolant and/or Oil Leak, Malfunction Indicator Lamp \(MIL\) Illuminated?.
- [15521](/bulletins/10137768.md), 2018-05-21, Service bulletin: ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE; ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ELECTRICAL SYSTEM:IGNITION. 15521 ? Customer Advisory Letter. On these vehicles, if the side doors will not open from inside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the vehicle is entered without the key fob or the fob is not working, customers are being advised that the driver and passenger side doors can still be opened from inside the vehicle by using the manual release levers located on the floor between the seats and the door openings. Also, if the vehicle's side doors will not open from outside the vehicle due to low or no battery voltage, such as a discharged or disconnected battery, or if the key fob is not working, customers are being advised that the driver side door can still be opened by using their key to manually open the vehicle's trunk and pulling the manual door release tab located in the trunk.
- [PIC5236A](/bulletins/10113925.md), 2017-08-15, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:IGNITION. This Preliminary Information communication provides information to the technician how to install the new style ignition lock cylinder into the vehicle. When installing the new cylinder it is important to carefully inspect the housing for debris or damage from the old lock cylinder. No tools are required for installing the new lock cylinder. When installing into the housing, ensure that the lock cylinder is fully seated to ensure it latches into position. Do not use the old style lock cylinder that is still used on the manual transmission vehicle on an automatic transmission car.
- [PI1018A](/bulletins/10113519.md), 2017-08-15, Service bulletin: EQUIPMENT:ELECTRICAL; ELECTRICAL SYSTEM:IGNITION. This preliminary informational bulletin adds the 2015 model year to repair information on correcting a customer concern of poor, limited, reduced Remote Keyless Entry \(RKE\) or Remote Vehicle Start \(RVS\) range.
- [PIC5630](/bulletins/10112977.md), 2017-08-15, Service bulletin: POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\); ELECTRICAL SYSTEM:IGNITION; ELECTRICAL SYSTEM. This Preliminary Information communication provides information to the technician about vehicles that have an intermittent no crank, no start, and or an intermittent Service Engine Soon lamp illuminated. Technician should inspect the round connector at the transmission control module for possible High Speed LAN wire or wires that may be pushed out of the back of the connector.
- [PIC5252A](/bulletins/10112651.md), 2017-08-15, Service bulletin: ELECTRICAL SYSTEM:IGNITION. This Preliminary Information communication provides information to the technician with a diagnostic tip on how to remove the ignition lock cylinder. Technician can use a pick tool on the hole behind the land on the lock cylinder housing and pull the ignition lock cylinder out of the ignition.

JSON: [/v1/bulletins/10245885](/v1/bulletins/10245885)

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