# Service bulletin B653523

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10245423
- Published by NHTSA: 2023\-12\-06
- Manufacturer's number: B653523
- Manufacturer's date: 2023\-11\-21
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

## NHTSA's summary

Customers may be experiencing one or more of these following issues with Bluetooth operation: Bluetooth cannot be switched on or off in the head unit \(HU\-H5\) Paired mobile devices cannot be deleted Customer is unable to make phone calls or stream music with mobile device Customer is unable to connect a new mobile device via Bluetooth Mobile device does not automatically reconnect via Bluetooth in the next drive cycle \(after short sleep cycle

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10245423-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10245423-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2023 BMW IX
- 2023 BMW X5
- 2023 BMW X6
- 2023 BMW X7
- 2023 BMW XM
- 2023 BMW redundant 7

## Recalls for the same vehicles and component

- [2023333](/recalls/tc/2023333.md), 2023-06-07: Accessories

## Other bulletins for the same vehicles and component

- [B612723](/bulletins/10252023.md), 2024-04-01, Service bulletin: EQUIPMENT. The original Conditioned Based Service \(CBS\) Key data point closed with 23\-07 soft ware, all CBS systems are now collectively under analysis.
- [B511520](/bulletins/10252016.md), 2024-04-01, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. Deactivated: Currently investigating other components that maybe playing a factors besides what is mentioned in the SIB. Topic is under investigation.
- [B612723](/bulletins/10250742.md), 2024-03-02, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. When using the Key Reader to retrieve Condition Based Service \(CBS\) information from the customers key, no data is stored.
- [B610524](/bulletins/10249032.md), 2024-02-01, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM. The Central Information Display goes black intermittently due to resets of the Head Unit \(HU\-H3\). FaultB7F8F9 â“ âHU\-H: Resetâ will be stored in the HU\-H3.
- [B541319](/bulletins/10249025.md), 2024-02-01, Service bulletin: EQUIPMENT. The roller sunshade \(aka sun protection or sunblind\) of the front panoramic sunroof is bunching up during operation or may hang down and appear loose.
- [B654223](/bulletins/10248089.md), 2024-01-03, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the head unit: 1. Bluetooth connection issues and Bluetooth malfunctions \(disconnections\) 2. Central display may remain black in rare cases 3. Personalization issues and the loss of normalization/sitting position
- [B654123](/bulletins/10248088.md), 2024-01-03, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Quality improvements and robustness measures are to be implemented on the affected vehicles via thissoftware update. The software update improves functions in the following areas of the head unit: 1. Bluetooth connection issues and Bluetooth malfunctions \(disconnections\) 2. Central display may remain black in rare cases 3. Personalization issues and the loss of normalization/sitting position 4. Missing Condition\-Based Service \(CBS\) data
- [B653923](/bulletins/10247571.md), 2024-01-03, Service bulletin: EQUIPMENT. If regional navigational maps are downloaded into the vehicle over\-the\-air, they cannot be installed into the active Navigation.
- [B652723](/bulletins/10245426.md), 2023-12-06, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM; EQUIPMENT. Customers may be experiencing one or more of these 3 issues with Apple CarPlay® operation: No selections can be made in Apple CarPlay® using the I\-Drive Controller Apple CarPlay® connections may intermittently be dropped and reconnected When connecting a mobile device using Apple CarPlay®, the following warning pop\-up may be displayed
- [B641023](/bulletins/10245425.md), 2023-12-06, Service bulletin: EQUIPMENT. Both the air freshener and the ionizer can be operated in the central information display; however neither of them function.

JSON: [/v1/bulletins/10245423](/v1/bulletins/10245423)

[Report an error on this page](https://github.com/wenmar-pro/wenmar-open/issues/new?template=data_correction.yml&title=Data%20correction%3A%20Service%20bulletin%20B653523&page=https%3A%2F%2Fopen.wenmarpro.com%2Fbulletins%2F10245423&vehicle=Service%20bulletin%20B653523)