# Service bulletin SSM 52064

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10245384
- Published by NHTSA: 2023\-11\-21
- Manufacturer's number: SSM 52064
- Manufacturer's date: 2023\-11\-14
- NHTSA component: POWER TRAIN:TRANSFER CASE \(4\-WHEEL DRIVE\)

## NHTSA's summary

Some 2019\-2021 Edge/Nautilus vehicles equipped with all\-wheel drive \(AWD\) may exhibit a noise/vibration/chatter/shudder/grind/bind from the rear of the vehicle during low speed turning events. To correct the condition, reprogram the AWD module using the latest software level of the appropriate Ford diagnostic scan tool. For claiming use casual part RECAL and applicable labor times in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10245384-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10245384-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Transmission and driveline, Transfer case

## Vehicles listed

- 2019 to 2021 FORD EDGE
- 2007 LINCOLN MKX
- 2019 to 2020 LINCOLN MKX
- 2019 to 2021 LINCOLN NAUTILUS

## Other bulletins for the same vehicles and component

- [SSM 52076](/bulletins/10245389.md), 2023-11-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:TRANSFER CASE \(4\-WHEEL DRIVE\). Some 2019\-2021 Edge/Nautilus vehicles equipped with all wheel drive \(AWD\) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit \(RDU\) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10245384](/v1/bulletins/10245384)

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