Service bulletin SB2401

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

NHTSA's summary

Van Hool has received a letter from Ventura, manufacturer of door systems, stating that they have recently received complaints on a regular basis about the door panel not being secured to the lower door shaft lever. A situation that can involve serious risks to passengers if they lean against the door panel while driving. Investigation has shown that all these complaints are the result of an incorrectly installed or missing blocking piece (1, figure 1) at the level of the lower door shaft lever in combination with poor maintenance and/or incorrect adjustment of the door system, and sometimes even the use of non-original replacement parts. For this reason, Ventura would like to draw attention to the already “highlighted” chapters in their manuals that describe the operation and importance of this blocking piece in the door system. It also states that these parts must be checked every 3 months.

The document

• NHTSA's copy of the document (PDF)
• If that address does not open, try this one

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Latches and locks

Listing a model year does not mean every vehicle of it is concerned: the document says which.

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