# Service bulletin 23B21 Re\-engage

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10245182
- Published by NHTSA: 2023\-11\-09
- Manufacturer's number: 23B21 Re\-engage
- Manufacturer's date: 2023\-11\-01
- NHTSA component: EQUIPMENT

## NHTSA's summary

Recall re\-engagement email to customers who have not completed their recall. The message will provide a link to the Ford VIN recall look up tool to show the customer open recalls on their vehicle.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10245182-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10245182-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2023 FORD F\-150 LIGHTNING BEV

## Recalls for the same vehicles and component

- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [TSB 24\-2126](/bulletins/10254176.md), 2024-05-04, Service bulletin: EQUIPMENT. This article supersedes TSB 24\-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021\-2023 F\-150 vehicles equipped with a gasoline, hybrid or flex fuel engine \(non\-Lightning\) except 2023 F\-150 with 3.3L may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning \(HVAC\) module.
- [TSB 24\-2116](/bulletins/10254168.md), 2024-05-04, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Some 2023 F\-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit a Trailer Brake System Fault See Manual message in the instrument panel cluster \(IPC\) and/or diagnostic trouble codes \(DTCs\) U0140:87, U0143:87, and/or U0444:82 stored in the trailer module \(TRM\). These symptoms can occur without a trailer connected to the vehicle. This may be due to the software level of the gateway module A \(GWM\).
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [OTAPU0904PPOPRPF](/bulletins/10252707.md), 2024-04-04, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Quality Improvements include: \-Enhance the performance and stability of your driver display while towing.
- [OTAPU0121FTDIFXF](/bulletins/10252706.md), 2024-04-04, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Quality Improvements include: \-Robustness action in operation of vehicle to detect low\-state\-of\-charge battery and prevent engine stall, as well as provide improved warning to customers when low\-state\-of\-charge conditions exist. \-To prevent the potential incorrect On\-board scales.
- [OTAPU102410CHAUL](/bulletins/10252700.md), 2024-04-04, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG. Quality Improvements include: \- Fix the no audio out of random speakers issue.
- [OTAPU10246CHAUDF](/bulletins/10252699.md), 2024-04-04, Service bulletin: EQUIPMENT. Quality Improvements include: \- Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
- [OTAPU10246CHAUDL](/bulletins/10252698.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG; EQUIPMENT. Quality Improvements include: \- Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
- [SSM 52370](/bulletins/10252634.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2023\-2024 F\-150 and 2024 Bronco/Transit vehicles may exhibit Apple Carplay Bluetooth connectivity concerns. This may be due to the accessory protocol interface module \(APIM\) software. To correct this concern, perform a soft reset by pressing the Power and Seek Foward buttons for 5 seconds, or use the SYNC Module Reset function of the Ford Diagnosis and Repair System \(FDRS\). For claiming, use causal part 14G670 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 52328](/bulletins/10251947.md), 2024-03-20, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2021\-2024 Bronco/F\-150, 2023\-2024 Escape/F\-Super Duty vehicles equipped with SYNC 4 may experience a concern during accessory protocol interface module \(APIM\) programming where the vehicle's center display screen indicates USB Error. This may be due to a lack of memory space available to perform the APIM software update. If it is a memory concern, the Ford Diagnosis and Repair System \(FDRS\) will provide an option to delete the voice application. Re\-enter the module programming and when prompted, do not select first option \- SYNC Module \(APIM\) Software Update, select the second option \- Delete Voice Application\(s\) From Module. Once deleted, run the SYNC Module \(APIM\) Software Update as directed, this will update the software and automatically reload the voice app. If the voice delete option is not available, continue with normal diagnostics in the Workshop Manual, Section 418.

JSON: [/v1/bulletins/10245182](/v1/bulletins/10245182)

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