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Service bulletin 36577.5.0

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10245173
Published by NHTSA2023-11-08
Manufacturer's number36577.5.0
Manufacturer's date2023-11-02
NHTSA componentELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER

NHTSA's summary

This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Software

Vehicles listed
POLESTAR POLESTAR 22021, 2022, 2023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
36604.2.02023-10-31. Service bulletin. This is a Technical Journal: Digital Key, intermittent function. Perform software download.
36086.1.02023-07-28. Service bulletin. This is a Technical Journal: General Concerns in IHU on iCUP vehicles/Google Infotainment.
PB3028-S102272023-05-30. Service bulletin. Polestar Software Update.
TJ364452023-01-30. Service bulletin. software upgrade
TJ357982023-01-30. Service bulletin. PS Over The Air Software Update (OTA)
TJ35974102022-04-25. Service bulletin. Ghost DTC in FLC2 may appear after software download.
TJ35930.1.0-20212021-06-14. Service bulletin. This is a Technical Journal: Digital key, not possible to pair to the car. Perform software upgrade.