# Service bulletin LI82.95\-P\-076991

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10244776
- Published by NHTSA: 2023\-11\-03
- Manufacturer's number: LI82.95\-P\-076991
- Manufacturer's date: 2023\-10\-23
- NHTSA component: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT; ELECTRICAL SYSTEM

## NHTSA's summary

Mercedes me connect services inoperative \(me\-Call, Remote Status, etc.\). Mercedes me services \- activation not possible. Notes: \- In the quick test, no fault code and no event code is stored in the RAMSES control unit \(N112/2\). The SIM card may be defective. A defective SIM card can be identified as follows: With XENTRY Diagnosis, open the "ACTUAL values" menu of the RAMSES control unit and read out the values for "EUICC, ICCID, IMEI, IMSI". ACTUAL values in the event of a defect: 1. EUICC:null 2. ICCID: null 3. IMEI: null 4. IMSI: null If all the values for "EUICC, ICCID, IMEI, IMSI" = null, then it is highly likely that the SIM card inside the RAMSES control unit is defective. Recommissioning the RAMSES control unit may rectify the problem. If the problem is still present after the recommissioning, then the RAMSES control unit must be replaced. In this case, please create a TIPS case and forward it to HQ. The part is required for analysis. Information on the return delivery of the module will be communicated via TIPS case.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244776-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244776-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories

## Vehicles listed

- 2020 to 2024 MERCEDES\-BENZ AMG C43
- 2021 MERCEDES\-BENZ AMG C63
- 2021 to 2023 MERCEDES\-BENZ AMG C63 S
- 2023 MERCEDES\-BENZ AMG C63 S E
- 2023 to 2024 MERCEDES\-BENZ AMG EQE
- 2022 to 2024 MERCEDES\-BENZ AMG EQS
- 2022 to 2023 MERCEDES\-BENZ AMG EQS 53
- 2020 to 2021 MERCEDES\-BENZ AMG S63
- 2020 MERCEDES\-BENZ AMG S65
- 2022 to 2024 MERCEDES\-BENZ AMG SL43
- 2022 to 2024 MERCEDES\-BENZ AMG SL55
- 2022 to 2023 MERCEDES\-BENZ AMG SL63
- 2024 MERCEDES\-BENZ AMG SL63 S E
- 2021 to 2024 MERCEDES\-BENZ C 300
- 2023 to 2024 MERCEDES\-BENZ EQE 350\+
- 2023 to 2024 MERCEDES\-BENZ EQE 500
- 2023 MERCEDES\-BENZ EQE350
- 2023 MERCEDES\-BENZ EQE350\+
- 2023 MERCEDES\-BENZ EQE500
- 2022 MERCEDES\-BENZ EQS 450
- 2022 to 2023 MERCEDES\-BENZ EQS 450\+
- 2022 to 2023 MERCEDES\-BENZ EQS 580
- 2023 MERCEDES\-BENZ EQS450
- 2023 MERCEDES\-BENZ EQS450\+
- 2023 MERCEDES\-BENZ EQS580
- 2020 MERCEDES\-BENZ S 450
- 2021 MERCEDES\-BENZ S 500
- 2023 MERCEDES\-BENZ S 500
- 2022 MERCEDES\-BENZ S 500 4MATIC
- 2024 MERCEDES\-BENZ S 500 4MATIC
- 2020 MERCEDES\-BENZ S 550
- 2021 MERCEDES\-BENZ S 560
- 2020 MERCEDES\-BENZ S 560 E
- 2021 MERCEDES\-BENZ S 580
- 2023 MERCEDES\-BENZ S 580
- 2022 MERCEDES\-BENZ S 580 4MATIC
- 2024 MERCEDES\-BENZ S 580 4MATIC
- 2023 MERCEDES\-BENZ S 580 E
- 2024 MERCEDES\-BENZ S 580 E 4MATIC
- 2023 MERCEDES\-BENZ redundant EQE 350 4MATIC
- 2023 MERCEDES\-BENZ redundant EQS 450
- 2021 MERCEDES\-MAYBACH S 560
- 2020 MERCEDES\-MAYBACH S 560 4MATIC
- 2021 MERCEDES\-MAYBACH S 580
- 2022 to 2023 MERCEDES\-MAYBACH S 580 4MATIC
- 2020 MERCEDES\-MAYBACH S 650
- 2023 to 2024 MERCEDES\-MAYBACH S 680
- 2022 MERCEDES\-MAYBACH S 680 4MATIC

JSON: [/v1/bulletins/10244776](/v1/bulletins/10244776)

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