# Service bulletin NCU \-MBUX SW OTA

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10244748
- Published by NHTSA: 2023\-11\-03
- Manufacturer's number: NCU \-MBUX SW OTA
- Manufacturer's date: 2023\-10\-20
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

## NHTSA's summary

Mercedes\-Benz AG \(“MBAG”\), the manufacturer of Mercedes\-Benz vehicles, has determined that on certain MY21\-23 C\-Class, EQS, S\-Class, SL, EQE, GLC \(206, 296, 297, 223, 232, 294, 295, 254 platform\) vehicles, the head unit software will be updated remotely to MBUX 2.4. With this update, customers will benefit from many new functions and features, such as video streaming \(note that the Entertainment Package Plus is required for streaming and can be purchased from the Mercedes me Store by the end of 2023\), Dolby Atmos®, MBUX Voice Assistant \(NewsFlash \& Tourguide\), a personal decorative image on the front passenger display, and more. Please see NCU issued on September 5th, 2023 from Product Management and Digital House team “Additional New Connected Features Coming Soon”. MBUSA will conduct an OTA service campaign. Remote software updates are automatically downloaded and installed in the customer’s vehicle free of charge without an additional workshop visit via the data link of the communication module. No customer letter will be mailed for this software update.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244748-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244748-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2021 to 2023 MERCEDES\-BENZ AMG C43
- 2021 MERCEDES\-BENZ AMG C63
- 2021 to 2023 MERCEDES\-BENZ AMG C63 S
- 2023 MERCEDES\-BENZ AMG C63 S E
- 2023 MERCEDES\-BENZ AMG EQE
- 2022 to 2023 MERCEDES\-BENZ AMG EQS
- 2022 to 2023 MERCEDES\-BENZ AMG EQS 53
- 2021 to 2023 MERCEDES\-BENZ AMG GLC43
- 2021 to 2022 MERCEDES\-BENZ AMG GLC63
- 2021 to 2023 MERCEDES\-BENZ AMG GLC63 S
- 2021 MERCEDES\-BENZ AMG S63
- 2022 to 2023 MERCEDES\-BENZ AMG SL43
- 2022 to 2023 MERCEDES\-BENZ AMG SL55
- 2022 to 2023 MERCEDES\-BENZ AMG SL63
- 2021 to 2023 MERCEDES\-BENZ C 300
- 2023 MERCEDES\-BENZ EQE 350\+
- 2023 MERCEDES\-BENZ EQE 500
- 2023 MERCEDES\-BENZ EQE350
- 2023 MERCEDES\-BENZ EQE350\+
- 2023 MERCEDES\-BENZ EQE500
- 2022 MERCEDES\-BENZ EQS 450
- 2022 to 2023 MERCEDES\-BENZ EQS 450\+
- 2022 to 2023 MERCEDES\-BENZ EQS 580
- 2023 MERCEDES\-BENZ EQS450
- 2023 MERCEDES\-BENZ EQS450\+
- 2023 MERCEDES\-BENZ EQS580
- 2021 to 2023 MERCEDES\-BENZ GLC 300
- 2021 MERCEDES\-BENZ GLC 350 E
- 2021 MERCEDES\-BENZ S 500
- 2023 MERCEDES\-BENZ S 500
- 2022 MERCEDES\-BENZ S 500 4MATIC
- 2021 MERCEDES\-BENZ S 560
- 2021 MERCEDES\-BENZ S 580
- 2023 MERCEDES\-BENZ S 580
- 2022 MERCEDES\-BENZ S 580 4MATIC
- 2023 MERCEDES\-BENZ S 580 E
- 2023 MERCEDES\-BENZ redundant EQE 350 4MATIC
- 2023 MERCEDES\-BENZ redundant EQS 450
- 2021 MERCEDES\-MAYBACH S 560
- 2021 MERCEDES\-MAYBACH S 580
- 2022 to 2023 MERCEDES\-MAYBACH S 580 4MATIC
- 2023 MERCEDES\-MAYBACH S 680
- 2022 MERCEDES\-MAYBACH S 680 4MATIC

JSON: [/v1/bulletins/10244748](/v1/bulletins/10244748)

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