# Service bulletin NCU \- 2023100007

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10244747
- Published by NHTSA: 2023\-11\-03
- Manufacturer's number: NCU \- 2023100007
- Manufacturer's date: 2023\-10\-26
- NHTSA component: ELECTRICAL SYSTEM; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\)

## NHTSA's summary

Mercedes\-Benz AG \(“MBAG”\), the manufacturer of Mercedes\-Benz vehicles, has determined that on certain MY 2023\-2024 EQE SUV \(294 platform\) vehicles, the software for the powertrain control unit \(PTCU\) may not meet current production specifications. The vehicle may not start if the network communication cannot be established. MBUSA will conduct a service campaign. An authorized Mercedes\-Benz dealer will update the software for the powertrain control unit \(PTCU\) on the affected vehicles

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244747-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244747-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Transmission and driveline, Automatic transmission, Transmission control module

## Vehicles listed

- 2023 to 2024 MERCEDES\-BENZ AMG EQE
- 2023 to 2024 MERCEDES\-BENZ EQE 350\+
- 2023 to 2024 MERCEDES\-BENZ EQE 500
- 2023 MERCEDES\-BENZ EQE350
- 2023 MERCEDES\-BENZ EQE350\+
- 2023 MERCEDES\-BENZ EQE500
- 2023 MERCEDES\-BENZ redundant EQE 350 4MATIC

JSON: [/v1/bulletins/10244747](/v1/bulletins/10244747)

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