# Service bulletin TSB 23\-2307

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10244707
- Published by NHTSA: 2023\-11\-02
- Manufacturer's number: TSB 23\-2307
- Manufacturer's date: 2023\-10\-05
- NHTSA component: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE

## NHTSA's summary

Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244707-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244707-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2021 to 2023 FORD BRONCO SPORT
- 2020 to 2021 FORD ECOSPORT
- 2019 to 2020 FORD EDGE
- 2020 to 2022 FORD ESCAPE
- 2020 to 2021 FORD EXPEDITION
- 2020 to 2023 FORD EXPLORER
- 2019 to 2020 FORD F\-150
- 2020 to 2022 FORD F\-250 SD
- 2020 to 2022 FORD F\-350 SD
- 2020 to 2022 FORD F\-450 SD
- 2020 to 2022 FORD F\-550 SD
- 2019 to 2020 FORD FUSION
- 2019 to 2020 FORD FUSION ENERGI
- 2019 to 2020 FORD FUSION HYBRID
- 2022 to 2023 FORD MAVERICK
- 2019 to 2023 FORD MUSTANG
- 2019 to 2023 FORD RANGER
- 2019 to 2021 FORD TRANSIT CONNECT
- 2020 to 2023 LINCOLN AVIATOR
- 2019 to 2020 LINCOLN CONTINENTAL
- 2020 to 2022 LINCOLN CORSAIR
- 2019 to 2020 LINCOLN MKX
- 2019 to 2020 LINCOLN MKZ
- 2019 to 2020 LINCOLN MKZ HYBRID
- 2019 to 2020 LINCOLN NAUTILUS
- 2020 to 2021 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [20V306000](/recalls/nhtsa/20V306000.md), 2020-05-27: FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA; ELECTRICAL SYSTEM:SOFTWARE

## Other bulletins for the same vehicles and component

- [SSM 52345](/bulletins/10251956.md), 2024-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2022\-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module \(GWM\) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM \> Transport and Factory Mode \> Download \> Run. When the pop\-up message appears for Change Vehicle Mode \- Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings \(21 MY \+ Vehicles\). A pop\-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop\-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [23B49 S1](/bulletins/10246073.md), 2023-12-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Certain 2021 \- 2023 Model Year Aviator Vehicles Equipped With SYNC \- Reprogram Accessory Protocol Interface Module
- [SSM 52076](/bulletins/10245389.md), 2023-11-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:TRANSFER CASE \(4\-WHEEL DRIVE\). Some 2019\-2021 Edge/Nautilus vehicles equipped with all wheel drive \(AWD\) may exhibit a noise from the rear of the vehicle while approaching the vehicle or prior to starting engine. This may be due to the rear drive unit \(RDU\) actuator learning process. Reprogram the software in the AWD module to minimize the noise using the latest software level of the appropriate Ford diagnostic scan tool. If no other concerns or symptoms are present, further diagnosis or repairs are not recommended. For claiming, use causal part 4000 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 23\-2315](/bulletins/10244716.md), 2023-11-02, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Some 2023 Maverick vehicles built on or before 11\-Apr\-2023 and equipped with a 2.5L full hybrid electric vehicle \(FHEV\) powertrain may exhibit an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble code \(DTC\) P2282. This may be due to the software in the powertrain control module \(PCM\). To correct this condition, follow the Service Procedure to reprogram various modules starting with the PCM.
- [TSB 23\-2261](/bulletins/10241543.md), 2023-09-01, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This article supersedes TSB 23\-2168 to update the vehicle line affected. Some 2021\-2022 Mustang Mach\-E \(non\-GT\) vehicles equipped with all\-wheel drive \(AWD\) may exhibit a whine noise from the front drive unit when driving steady at speeds between 30\-40 mph \(48\-64 km/h\) without diagnostic trouble codes \(DTCs\) present. This may be due to software parameters. To correct the condition, follow the Service Procedure to reprogram the powertrain control module \(PCM\).
- [SSM 51788](/bulletins/10239479.md), 2023-07-20, Service bulletin: STRUCTURE:BODY:DOOR; ELECTRICAL SYSTEM:SOFTWARE. Some 2020\-2023 Aviator vehicles built on or before 12\-Oct\-2022 may exhibit a door ajar or door fault warning message present in the message center with diagnostic trouble codes \(DTCs\) B1175:19, B1176:19, B11C0:19 and/or B11C1:19 present in door latch control module E \(DCME\), door latch control module F \(DCMF\), door latch control module G \(DCMG\) and/or door latch control module H \(DCMH\). This may be due to low battery voltage and DTC thresholds being too low and not a fault in the door latch assembly. To correct the condition, reprogram and re\-configure the the affected module using the latest level of the Ford Diagnosis and Repair System \(FDRS\). For claiming use causal part 54264A27 and applicable labor times found in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51762](/bulletins/10238461.md), 2023-07-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Some 2021\-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module \(APIM\). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.
- [SSM 51721](/bulletins/10237973.md), 2023-06-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2022 Edge vehicles built on and after 16\-Nov\-2022 and 2022 Explorer vehicles built on and after 20\-Sep\-2022 may exhibit a brief illumination of the malfunction indicator lamp \(MIL\) when the vehicle is shifted into park \(P\) with diagnostic trouble code \(DTC\) P0919 and/or P0929 stored in the gear shift module \(GSM\). This may be due to the GSM software. To correct this condition, update the software in the GSM using the latest software level of the Ford Diagnosis and Repair System \(FDRS\). For claiming use the causal part number 7P155 and applicable labor operations in Section 07 of the Service Labor Time Standards \(SLTS\).
- [22B28](/bulletins/10226954.md), 2022-12-02, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Certain 2021\-2022 Model Year Mustang Mach\-E Vehicles Reprogram HVAC Control Module A software update has been released to ensure that customers are getting the best heating performance on their vehicles while driving at highway speeds. These updates will improve the heating capability and the defrost and defog performance when exterior temperatures are at or below \-15C/5F
- [SSM 51004](/bulletins/10218900.md), 2022-08-30, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM: INTEGRATED TRAILER BRAKE CONTROL; ELECTRICAL SYSTEM:SOFTWARE. Some 2022 F\-Super Duty vehicles equipped with a trailer brake controller and a 12.3 inch center display screen may exhibit diagnostic trouble code \(DTC\) U0140:82 stored in the trailer module \(TRM\) after completing a TRM software update. This may be due to software parameters in the TRM. To correct the condition, uninstall Ford Diagnosis and Repair System \(FDRS\), removing all session files. Install the latest software level of FDRS, then perform the TRM \- Trailer Module \(TRM\) Configuration application.

JSON: [/v1/bulletins/10244707](/v1/bulletins/10244707)

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