# Service bulletin SAN Vol1 Issue2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10244704
- Published by NHTSA: 2023\-11\-02
- Manufacturer's number: SAN Vol1 Issue2
- Manufacturer's date: 2023\-10\-02
- NHTSA component: UNKNOWN OR OTHER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## NHTSA's summary

The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, or GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244704-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10244704-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories, Labels and manuals

## Vehicles listed

- 2018 to 2021 FORD EXPEDITION
- 2018 to 2021 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [23V420000](/recalls/nhtsa/23V420000.md), 2023-06-09: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## Other bulletins for the same vehicles and component

- [22M03 S1](/bulletins/10253963.md), 2024-05-02, Service bulletin: EQUIPMENT. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- [TSB 23\-2307](/bulletins/10244707.md), 2023-11-02, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2019\-2020 Edge/F\-150/Fusion/Continental/MKZ/Nautilus, 2019\-2021 Mustang/Ranger/Transit Connect, 2020\-2021 EcoSport/Escape/Expedition/Explorer/F\-Super Duty/Aviator/Corsair/Navigator, 2021 Bronco Sport and 2020\-2022 Explorer/Aviator vehicles with SYNC 3 may experience various SYNC performance related concerns. This may be due to the SYNC Software. To correct the condition, follow the Service Procedure to update the SYNC module \(APIM\) software.
- [SSM 51937](/bulletins/10243609.md), 2023-10-05, Service bulletin: EQUIPMENT. Some vehicles equipped with power folding mirrors may exhibit power folding mirrors that are inoperative or exhibit a clicking sound. This may be due to the mirrors being manually folded in, during transportation, going through a car wash, bumped in a parking lot, or found during pre\-delivery inspection \(PDI\). Prior to the replacement of any components, attempt to synchronize the mirrors by following the Power Mirrors Synchronization procedure. Refer to Workshop Manual \(WSM\) Section 501\-09 Rear View Mirrors \- General Procedures \- Power Mirrors Synchronization.
- [SAN\-Vol1 I1](/bulletins/10240743.md), 2023-08-16, Service bulletin: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL. The Service Awareness Newsletter is an informal communication that contains information that may not be presently available in a TSB, SSM, GSB, or other electronic communication. This article includes information on warranty, technical service tips and other service information.
- [SSM 51778](/bulletins/10239099.md), 2023-07-20, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; BACK OVER PREVENTION:SOFTWARE. Some 2020\-2021 Escape built on/before 23\-Nov\-2021, 2021 F\-150 built on/before 08\-Oct\-2021, 2021 Mustang Mach\-E built on/before 29\-Mar\-2021, 2021 Expedition built on/before 05\-Aug\-2021, 2021 Explorer built on/before 27\-Sep\-2021 and 2020\-2022 Edge may exhibit a concern of the audio system does not power on, no sound from audio speakers, chimes default to coming through the instrument cluster, no communication with audio control module \(ACM\) or digital signal processor \(DSP\) module, and/or diagnostic trouble code \(DTC\) U0184, U0237 and/or U0238. To correct the condition, perform a hard reset of the DSP by disconnecting the 12\-volt battery. Reprogram the DSP module using the latest version of the appropriate Ford diagnostic scan tool. For claiming, use causal part 18B849 and any applicable labor operations in Section 10 of the Service Labor Time Standards Manual.
- [22N19](/bulletins/10238877.md), 2023-07-07, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Certain 2021 Model Year Expedition and Lincoln Navigator Vehicles Battery Junction Box One\-Time Replacement
- [22M03](/bulletins/10238875.md), 2023-07-07, Service bulletin: LANE DEPARTURE: SENSING SYSTEM: CAMERA; EQUIPMENT ADAPTIVE/MOBILITY; FORWARD COLLISION AVOIDANCE: SENSING SYSTEM: CAMERA. Certain 2017\-2020 Model Year Continental and Super Duty, 2018\-2020 Navigator, 2020 Aviator, and 2020 Explorer Vehicles Replace Front and/or Side Cameras if Foggy
- [SSM 51687](/bulletins/10237786.md), 2023-06-16, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL; POWER TRAIN. TSB 22\-2428 is missing some labor operations. For any missing labor operations, claim available new model labor operations or m\-time. Refer to this article on the repair order. When replacing the CDF cylinder, the current TSB does not require a complete transmission overhaul or cooler and converter flushing. Ford is currently reviewing the TSB. Monitor OASIS for updates.
- [SSM 51663](/bulletins/10237370.md), 2023-06-06, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS. 2021\-2023 F\-150/Expedition may exhibit a pop noise and/or static in the speakers at start up that cannot be turned down or off using the audio system controls. To correct the condition, reprogram the audio digital signal processing module \(DSP\) to the latest software level using the Ford Diagnosis and Repair System \(FDRS\) diagnostic scan tool. For claiming, use causal part 18B849 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51464](/bulletins/10233744.md), 2023-04-05, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2018\-2019 Navigators that require a 10 inch center display screen replacement may fail to power up. This may be due to accessory protocol interface module \(APIM\) software incompatibility with the new center display screen. To correct the condition, run the SYNC Module \(APIM\) Software Update using the latest software level of the Ford Diagnosis and Repair System \(FDRS\). The center display screen part number JL7T\-18B955\-UG or higher requires newer SYNC software to operate and power on. For claiming, use causal part number 18B955 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10244704](/v1/bulletins/10244704)

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