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Service bulletin 23-NA-164

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10244177
Published by NHTSA2023-10-17
Manufacturer's number23-NA-164
Manufacturer's date2023-09-18
NHTSA componentELECTRICAL SYSTEM; EQUIPMENT

NHTSA's summary

This technical bulletin provides repair information to correct a customer concern of Vehicle Will Lock and Unlock (Active Functions Work) but Will Not Crank or Start (Loss of Passive Functions Do Not Work).

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Equipment and accessories

Vehicles listed
BUICK ENVISION2019, 2020
CHEVROLET EQUINOX2018, 2019, 2020, 2021, 2022
CHEVROLET MALIBU2019, 2020, 2021, 2022
GMC ACADIA2019, 2020, 2021, 2022
GMC TERRAIN2018, 2019, 2020, 2021, 2022
GMC TERRAIN NA2022 (the catalog's model; the bulletin names a series or trim of it)

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
23-NA-1702025-10-25. Service bulletin. This bulletin advises the tech to inspect deeper into what may be to main cause of an engine failure.
23-NA-1192025-10-16. Service bulletin. This service bulletin provides service procedure information to correct a customer concern of Shift to Park Displayed on DIC When Vehicle is in- Park, No Start - DTC B000A Set.
18-NA-1802025-10-16. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
18-NA-1802025-09-26. Service bulletin. This Warranty Administration service bulletin provides Lithium-Ion battery Exchange Process and Transaction Submission information.
24-NA-0682025-06-16. Service bulletin. This service bulletin provides a procedure to test and replace the battery distribution fuse block if found the cause of the DTC and electric coolant pump inoperative.
24-NA-2292025-06-03. Service bulletin. This bulletin provides a procedure on how to check for a battery drain utilizing the Picoscope and how to measure the load on the system that may be causing a drain.
18-NA-0692025-05-06. Service bulletin. This service bulletin provides a service procedure to correct conditions of Poor Engine Performance in Extremely cold weather conditions, CAC Icing, MIL Illuminated with DTCs set.
25-NA-0872025-05-02. Service bulletin. This service bulletin provides information on the proper Reflective High Temperature Heat and/or Insulating Tape to use for certain repairs, such as Wiring Harness Repairs.
23-NA-0742025-05-02. Service bulletin. This service bulletin provides a procedure to add deadener to the batter tray bracket to correct customer concerns of a Service Engine Soon (SES), Reduced Power, Service Brake, Reduced Steering and/or Stabilitrak Message Illuminated on DIC, multiple DTCs.
21-NA-1392025-05-01. Service bulletin. This service bulletin provides a repair procedure to correct a customer concern of a Malfunction Indicator Lamp (MIL) Illuminated - DTC P3055 Set.