# Service bulletin SA\-039\-23a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10243569
- Published by NHTSA: 2023\-10\-05
- Manufacturer's number: SA\-039\-23a
- Manufacturer's date: 2023\-09\-13
- NHTSA component: STRUCTURE; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS

## NHTSA's summary

Some vehicles may experience exterior trim heat damage when parked near a glass building or Low\-E windows. This may be caused by the sun's reflection.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243569-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243569-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Glass, wipers and mirrors, Power windows

## Vehicles listed

- 2016 to 2021 MAZDA CX\-3
- 2020 to 2024 MAZDA CX\-30
- 2013 to 2024 MAZDA CX\-5
- 2023 to 2024 MAZDA CX\-50
- 2007 to 2012 MAZDA CX\-7
- 2013 MAZDA CX\-7
- 2007 to 2023 MAZDA CX\-9
- 2024 MAZDA CX\-90
- 2011 to 2014 MAZDA MAZDA2
- 2016 to 2021 MAZDA MAZDA2
- 2004 to 2024 MAZDA MAZDA3
- 2006 to 2010 MAZDA MAZDA5
- 2012 to 2015 MAZDA MAZDA5
- 2002 MAZDA MAZDA6
- 2003 to 2021 MAZDA MAZDA6
- 2022 to 2023 MAZDA MX\-30
- 2006 to 2009 MAZDA MX\-5
- 2019 to 2023 MAZDA MX\-5
- 2004 to 2011 MAZDA RX\-8

## Other bulletins for the same vehicles and component

- [09\-015\-24](/bulletins/10252371.md), 2024-04-02, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. This is caused by the quarter window glass molding deforming due to harmful external conditions such as extreme heat or excessive force applied, and the double\-sided tape fixing the molding’s back side detaches. To eliminate this concern, the double\-sided tape has been widened to enhance attachment.
- [SA\-059\-23](/bulletins/10244661.md), 2023-11-01, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; ELECTRICAL SYSTEM. When the power windows are operated many times without being fully closed, small errors of the window position sensor may accumulate and cause improper operation of the jam\-safe function. To reduce the risk of this occurrence, the AUTO function is disabled if the power window is operated 10 consecutive times without being fully closed \(turning the ignition OFF and then ON does not reset the counting\). If the power window is fully closed before the 10th time, the counting restarts and the AUTO function is not deactivated.
- [09\-037\-23](/bulletins/10244584.md), 2023-11-01, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some customers may experience that the passenger\-side outer door mirror glass tilts down when unlocking and opening the driver's door. This is caused by a door\-electrical supply unit malfunction due to changes in the vehicle power conditions. To eliminate this concern, the control software of the door\-electrical supply unit \(passenger's side\) has been modified.
- [SA\-066\-23](/bulletins/10244564.md), 2023-11-01, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some customers will report their window will not auto\-close. This may be caused by the vehicle learning the window current draw incorrectly because the door moved when the initialization was performed.
- [09\-011\-23](/bulletins/10232284.md), 2023-03-03, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; BACK OVER PREVENTION; VISIBILITY; UNKNOWN OR OTHER. Some vehicles may exhibit power outer mirror\(s\) that do not completely fold in and/or out. NOTE: This concern is unrelated to frozen mirrors in icy weather where snow or ice need to be removed for the mirrors to fold in and/or out. This concern may be caused by the following: The space between the mirror frame and the inner base may be too tight to allow for proper movement. Due to insufficient water tightness, water enters the electric fold\-in unit and results in corrosion damage. The friction around the folding mechanism shaft may become increased.
- [09\-010\-23](/bulletins/10232282.md), 2023-03-03, Service bulletin: VISIBILITY; BACK OVER PREVENTION; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; UNKNOWN OR OTHER. Some vehicles may exhibit a condition where the power outer mirror will not fold in and/or out when the outer mirror holding switch \(1\) is operated. This may be caused by: 1. The electric fold\-in unit inside the outer mirror may be damaged by corrosion from water entry due to insufficient water tightness. 2. The electric fold\-in unit may interfere with the outer mirror frame due to improper installation of the electric fold\-in unit. 3. The friction around the shaft of the folding mechanism may increase.
- [SA\-040\-21](/bulletins/10198691.md), 2021-07-01, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some vehicles may experience exterior trim heat damage when parked near a glass building or Low\-E windows. This may be caused by the sun's reflection.
- [MT\-003\-21](/bulletins/10198574.md), 2021-06-29, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some vehicles may experience exterior trim heat damage when parked near a glass building. This may be caused by the suns reflection. If a building creates enough of a curve with a series of flat windows, which act like mirrors, the reflections all converge at one point, focusing and concentrating the light onto the street below.
- [09\-045\-18\-3530](/bulletins/10153292.md), 2019-02-19, Service bulletin: VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some vehicles may exhibit the power window\(s\) not working properly \(window does not move or has fallen into the door\) and/or making an abnormal noise while operating the power window switch. This may be caused by the cable of the power window motor being damaged from water entry through area \(1\) of the front beltline molding.To eliminate this concern, the shape of the door glass will be modified during mass production to prevent water entry to the power window regulator.
- [09\-036\-18\-3526](/bulletins/10145253.md), 2018-10-09, Service bulletin: ELECTRICAL SYSTEM:12V/24V/48V BATTERY; ENGINE; STRUCTURE:BODY:DOOR; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS. Some vehicles may experience one or more of the following symptoms in connection with a malfunction related to the C\-15 connector. The driver side power window does not operate. The door does not open when using the advanced keyless system. The warning lamp stays ON even after the ignition switch is turned OFF. DTC B10E7:17 \(START STOP UNIT, IG1 Relay Circuit Malfunction\) and DTCs related to communication errors may be stored in PCM memory. Engine no start due to battery discharge. The symptoms listed above may be caused by corrosion of the C\-15 connector terminals due to water intrusion through the front door. In low ambient temperatures, the door harness hardens. If the door is fully opened, it may create a gap between the door and the door harness grommet, which may allow water to enter through the gap.

JSON: [/v1/bulletins/10243569](/v1/bulletins/10243569)

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