# Service bulletin SSM 51930

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10243543
- Published by NHTSA: 2023\-10\-04
- Manufacturer's number: SSM 51930
- Manufacturer's date: 2023\-09\-18
- NHTSA component: ELECTRICAL SYSTEM

## NHTSA's summary

Some 2023 Transit Connect vehicles built on 24\-Apr\-2023 and through 02\-May\-2023 and equipped with a liftgate may experience inoperative two stage unlocking from the remote keyless entry \(RKE\) transmitter and feature will not change when adjusted in instrument panel cluster \(IPC\) settings. This may be due to incorrect configuration data in the IPC and body control module \(BCM\). To correct this condition, download and run the IPC \- Instrument Panel Cluster \(IPC\) Configuration and BCM \- Body Control Module \(BCM\) Configuration applications using the Ford Diagnosis and Repair System \(FDRS\) diagnostic scan tool. For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243543-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243543-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system

## Vehicles listed

- 2023 FORD TRANSIT CONNECT

## Other bulletins for the same vehicles and component

- [25E06](/bulletins/11030924.md), 2026-04-07, Other: ELECTRICAL SYSTEM. Certain 2021\-2023 Model Year Transit Connect Equipped with 2.0L Engine Powertrain Control Module \(PCM\) Reprogramming The affected vehicles have an emissions control system that might not control tailpipe emissions effectively
- [SSM 52307](/bulletins/10250852.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM. Some 2020\-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SoC\) drops below 50%. If the vehicle is going into deep sleep due to one of these conditions, follow normal Workshop Manual \(WSM\) Section 414\-01 procedure to correct the concern. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit \(TCU\) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 52072](/bulletins/10245386.md), 2023-11-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Some 2023 Transit Connect vehicles built on 31\-Oct\-2022 and through 05\-Sep\-2023 may exhibit a condition where the remote start feature is inoperative using the FordPass mobile application. The settings to enable/disable remote start may also not be available within the instrument panel cluster \(IPC\) message center menu. This may be due to incorrect configuration data being present in the body control module \(BCM\), IPC and heating, ventilation, and air conditioning \(HVAC\) modules. To correct the condition, download and run the configuration applications for the BCM, IPC, and HVAC modules using the Ford Diagnosis and Repair System \(FDRS\) diagnostic scan tool. For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 52009](/bulletins/10244873.md), 2023-11-03, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:BODY CONTROL MODULE/BCM. Some 2023 Transit Connect vehicles built on 31\-Oct\-2022 and through 01\-Sep\-2023 may exhibit a condition where the remote start feature is inoperative using the FordPass mobile application. The settings to enable/disable remote start may also not be available within the instrument panel cluster \(IPC\) message center menu. This may be due to incorrect configuration data being present in the body control module \(BCM\), IPC and heating, ventilation, and air conditioning \(HVAC\) modules. To correct the condition, download and run the configuration applications for the BCM, IPC, and HVAC modules using the Ford Diagnosis and Repair System \(FDRS\) diagnostic scan tool. For claiming, use causal part 15604 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [SSM 51725](/bulletins/10237977.md), 2023-06-21, Service bulletin: ELECTRICAL SYSTEM. Some 2020\-2023 Ford and Lincoln SYNC3 equipped vehicles may experience an inaccurate notification in the FordPass®/LincolnWay® app indicating Vehicle Has Entered Deep Sleep Mode. Vehicle Has Entered Deep Sleep Mode message is expected if the vehicle has not been started for 14 consecutive days, battery voltage is at/below 9.5 volts or the body control module \(BCM\) 12 volt battery state of charge \(SoC\) drops below 50%. If the vehicle is going into deep sleep outside these conditions, this may be due to the telematics control unit \(TCU\) software. To correct this condition, follow the Service Procedure to update the TCU to the latest software. For claiming, use causal part 14G229 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.

JSON: [/v1/bulletins/10243543](/v1/bulletins/10243543)

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