# Service bulletin 0820823

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10243287
- Published by NHTSA: 2023\-10\-02
- Manufacturer's number: 0820823
- Manufacturer's date: 2023\-08\-30
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

Radio Over The Air Update from R45.03.00 to R47.03.26. Software Version The customer may experience one or more of the following: ? Tune knob does not move the scroll bar in Device Manager?s phone setting menu. ? Tune knob does not move the scroll bar in the Apps Drawer. ? Rejected incoming phone call using the radio screen but cluster continued to display incoming call message. ? Head Unit \(HU\) switches from SXMT to wireless without user?s input. ? Home screen Loading Data indefinitely after profile switch. ? Device List shows empty although there are devices connected. ? Unable to pair phone. ? Fuel consumption menu in radio not available. ? Radio and / or SXMT presets being lost. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated to R47.03.26. NOTE: The National campaign for this FOTA update launched September 22, 2023.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243287-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243287-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2023 JEEP COMPASS

## Other bulletins for the same vehicles and component

- [0806523](/bulletins/10248944.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Radio USB Software Update to T25.48 The customer may describe one or more of the following: ? Voice Recognition \(VR\) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative \(rear view camera still operable\). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen \(rear view camera still operable\). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset \(rear view camera still operable\). ? Navigation page blank. ? Incorrect ?Vehicle in Motion? HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ? Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android Auto? and CarPlay® inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? \(rear view camera still operable\). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? WiFi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin involves inspecting the software level and updating the software to T25.48.
- [0824523](/bulletins/10248941.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
- [0806523](/bulletins/10243289.md), 2023-10-02, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE. Radio USB Software Update to T25.48 The customer may describe one or more of the following: ? Voice Recognition \(VR\) inoperative. ? Phone browse seek inoperative. ? Profile screen crashes. ? Radio display inoperative \(rear view camera still operable\). ? Overlapping media icons. ? Keyboard not working properly in Arabic. ? Unable to add new widgets pages when set to Arabic language. ? Radio operation system notification shown. ? End call popup inoperative. ? Drop in volume levels. ? Phone Repetition in cluster inoperative. ? Black screen \(rear view camera still operable\). ? Media sources not displayed. ? Autoplay inoperative when device is connected via USB. ? Radio reset \(rear view camera still operable\). ? Navigation page blank. ? Incorrect ?Vehicle in Motion? HMI message displayed. ? Text overlap with media source favorites. ? Keyboard remains on. ? Notification menu not displayed. ? Status bar blank. ? No audio from media source. ? Wireless Android Auto? and CarPlayT inoperative. ? Phone contact name misaligned. ? Incorrect POI navigation routing. ? Media source text misaligned. ? Radio favorites inoperative. ? Vehicle menu not accessible with Ignition on. ? Screen turns off during ?Assist Call? \(rear view camera still operable\). ? Phone call does not transfer at ignition off. ? SXMT radio inoperative. ? Radio off setting malfunctioning. ? Memory seat recall missing. ? Climate settings not matching hardkeys. ? Media sources will not change. ? Two media sources highlighted. ? Wi\-Fi Hotspot inoperative. ? Unable to delete user profile. ? Missing Uconnect phone contacts. ? Uconnect phone inoperative. This bulletin involves inspecting the software level and updating the software to \*\*T25.48\*\*.
- [1806923](/bulletins/10239981.md), 2023-07-31, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE; EXTERIOR LIGHTING; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Flash: Powertrain Control Module \(PCM\) Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find that the following Diagnostic Trouble Code \(DTC\) has been set: ? P219A \- Bank 1 Air\-Fuel Ratio Imbalance. This bulletin involves reprogramming the PCM with the latest available software.

JSON: [/v1/bulletins/10243287](/v1/bulletins/10243287)

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