# Service bulletin S238A000041

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10243161
- Published by NHTSA: 2023\-10\-02
- Manufacturer's number: S238A000041
- Manufacturer's date: 2023\-08\-12
- NHTSA component: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA; VISIBILITY; BACK OVER PREVENTION; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

The Side Mirror Camera Option Is No Longer Available After FOTA Update To T25.48

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243161-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243161-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Electrical system, Glass, wipers and mirrors, Backup camera, Software

## Vehicles listed

- 2022 RAM 1500
- 2022 RAM 2500
- 2022 RAM 3500
- 2022 RAM 4500
- 2022 RAM 5500

## Recalls for the same vehicles and component

- [24V437000](/recalls/nhtsa/24V437000.md), 2024-06-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [24V436000](/recalls/nhtsa/24V436000.md), 2024-06-13: BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
- [23V654000](/recalls/nhtsa/23V654000.md), 2023-09-28: BACK OVER PREVENTION:DISPLAY FUNCTION
- [23V059000](/recalls/nhtsa/23V059000.md), 2023-02-09: BACK OVER PREVENTION:DISPLAY FUNCTION
- [22V407000](/recalls/nhtsa/22V407000.md), 2022-06-09: BACK OVER PREVENTION:DISPLAY FUNCTION

## Other bulletins for the same vehicles and component

- [103289](/bulletins/11014887.md), 2025-03-04, Service bulletin: BACK OVER PREVENTION: WARNINGS; LANE DEPARTURE: BLIND SPOT DETECTION. CAMERA \- REAR VIEW
- [S2208000045 REV.B](/bulletins/11011774.md), 2024-12-11, Service bulletin: BACK OVER PREVENTION: REARVIEW SYSTEM BRAKING. Backup Camera Poor Image Quality Inspection
- [0802824](/bulletins/10251875.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update from QR39.82F to QR40.12 Software Version Customer may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.82F to QR40.12. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
- [0802624](/bulletins/10251870.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
- [0900124](/bulletins/10251862.md), 2024-03-18, Service bulletin: BACK OVER PREVENTION. Cold Engine Ticking Noise The customer may describe a ticking noise from the exhaust manifold location\(s\) when cold. This bulletin involves replacing the exhaust manifolds.
- [0815823](/bulletins/10248958.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update to T25.48 Software Version Customers may experience one or more of the following: ? Unable to exit FamCam. ? Electric vehicle pages inoperable. ? Ambient Light Setting inoperable. ? Radio reset \(Rear view camera functions normally\). ? Voice Recognition \(VR\) inoperable. ? Scheduled cabin cooling inoperable. ? Unable to exit electric vehicle page. ? Audio sources inoperable. ? Wireless CarPlay® inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.17 to T25.48. NOTE: The National campaign for this FOTA update launched July 17, 2023.
- [0820323](/bulletins/10248947.md), 2024-01-16, Service bulletin: AIR BAGS; BACK OVER PREVENTION. Radio Over The Air Update to T25.48 Software Version The customer may experience one or more of the following: ? Ambient Light Setting inoperable. ? Radio reset \(Rearview camera functions normally\). ? Voice Recognition \(VR\) inoperable. ? Audio sources inoperable. ? Wireless CarPlay® inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.17 to T25.48. NOTE: The National campaign for this FOTA update launched July 17, 2023.
- [0818523](/bulletins/10248609.md), 2024-01-08, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update From 136.10.04, 139.01.53 and 145.00.15 to R160 Software Version. Customer may experience one or more of the following: ? Media source changes to AM after the theme mode is changed \(ex. headlights on \- dark mode\). ? Audio cuts out at volume levels 30 or above. ? System switches to Wireless after key cycle, profile change, or theme mode change. ? Wireless phone interface freezes after user accepts incoming call when in a conference call. ? Wi\-Fi Hotspot gets disabled automatically when turning the vehicle ignition off for a long period. ? Loss of SXM/AM/FM presets. ? Blank Screen and Home Screen Loading \(Rearview Camera not affected\). ? Radio Reboot \(Rearview Camera not affected\) This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from 136.10.04, 139.01.53 and 145.00.15 to R160. NOTE: Radio version 141.01.12 population not included in FOTA RSU due to active safety investigation and recall Z47 for RVC \(Rear View Camera Blank\) issue. NOTE: The National campaign for this FOTA update is estimated to be launched on April 17, 2023.
- [0821223](/bulletins/10248599.md), 2024-01-08, Service bulletin: BACK OVER PREVENTION; EQUIPMENT:ELECTRICAL. Radio Over The Air Update From S26.17 and T25.48 to T25.51 Software Version Customer may experience one or more of the following: ? Missing Side Camera and Trailer View SoftKeys. ? Ambient Light Setting inoperable. ? Radio reset \(Rearview camera functions normally\). ? Voice Recognition \(VR\) inoperable. ? Audio sources inoperable. ? Wireless CarPlayT inoperable. ? Setting preferences not saved on correct profile. ? Audio loss. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S26.17 and T25.48 to T25.51. NOTE: The National campaign for this FOTA update is estimated to be launched on September 29, 2023.
- [0804423](/bulletins/10248019.md), 2024-01-02, Service bulletin: STEERING; TRAILER HITCHES; SERVICE BRAKES; BACK OVER PREVENTION; ELECTRICAL SYSTEM; WHEELS. Radio Over The Air S24.13 and S24.18 Updating to S26.17 Software Version Customers may experience one or more of the following: ? \*\*Blank screen \(Rear view camera is not affected and will still function normally\).\*\* ? Battery drain. ? Radio resets \(Rear view camera will still function normally\). ? Wireless connectivity device disconnect. ? CarPlayT icon does not appear in device manager. ? Climate icon missing. ? Audio disruptions. ? SXMT inoperative. ? Audio muted. ? Passenger screen blank. ? Passenger screen apps missing. ? Missing profiles icon. ? Instrument Panel Cluster \(IPC\) displays incorrect audio source. ? Radio is slow to respond. ? Trailer tire pressure configurations deleted. ? Steering wheel controls skipping SXMT channels. ? Recent calls not displayed. ? Phone audio playing with ignition off. The following improvements are also included with this update: ? Apple CarPlayT and Android AutoT improvements. ? Voice Recognition \(VR\) command improvements. ? Uconnect phone improvements. ? FOTA improvements. ? Passenger screen camera app improvements. ? Icon size/layout improvements. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from S24.13 or S24.18 to S26.17. NOTE: The national launch for the FOTA is expected to begin November 25, 2022.

JSON: [/v1/bulletins/10243161](/v1/bulletins/10243161)

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