# Service bulletin S238A000037

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10243136
- Published by NHTSA: 2023\-10\-02
- Manufacturer's number: S238A000037
- Manufacturer's date: 2023\-08\-02
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER

## NHTSA's summary

Radio Resets Intermittently After A Screech Or Buzz Sound

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243136-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10243136-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2022 DODGE DURANGO
- 2023 DODGE DURANGO1
- 2023 DODGE HORNET
- 2022 to 2023 JEEP COMPASS
- 2022 to 2023 JEEP GRAND CHEROKEE
- 2022 to 2023 JEEP GRAND WAGONEER
- 2022 to 2023 JEEP WAGONEER
- 2022 to 2023 RAM 1500
- 2022 to 2023 RAM 2500
- 2022 to 2023 RAM 3500
- 2022 to 2023 RAM 4500
- 2022 to 2023 RAM 5500
- 2022 to 2023 RAM PROMASTER

## Recalls for the same vehicles and component

- [2026433](/recalls/tc/2026433.md), 2026-09-10: Accessories
- [25V083000](/recalls/nhtsa/25V083000.md), 2025-02-13: EQUIPMENT:ELECTRICAL:INFOTAINMENT:VIDEO \(TOUCH\)SCREEN/MONITOR/UNIT; BACK OVER PREVENTION:DISPLAY FUNCTION
- [24V175000](/recalls/nhtsa/24V175000.md), 2024-03-05: EQUIPMENT:OTHER:LABELS
- [23V336000](/recalls/nhtsa/23V336000.md), 2023-05-11: EQUIPMENT:OTHER:LABELS

## Other bulletins for the same vehicles and component

- [0802324](/bulletins/10251856.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL. Battery No Start, Jump Start, Tow\-In Complaints Customer may experience one or more of the following: ? No start, jump start, or tow\-in. ? Engine Stop Start \(ESS\) is inoperable.
- [0800624A](/bulletins/10251848.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Navigation \(NAV\) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update \(MOTA\). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
- [0801224](/bulletins/10251833.md), 2024-03-18, Service bulletin: EXTERIOR LIGHTING; EQUIPMENT:ELECTRICAL. Flash: Battery Pack Control Module \(BPCM\) Diagnostic and System Updates Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: ? P0AA4\-00 \- Hybrid Battery Negative Contactor Circuit Stuck Closed. ? P0AA1\-00 \- Hybrid/EV Battery Positive Contactor ?A? Stuck Closed. Customers may also experience the following: ? The vehicle will not start. This bulletin involves updating the BPCM with the latest available software.
- [S238A000028](/bulletins/10251795.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
- [9100301](/bulletins/10251770.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please verify the radio is at the latest available software level. If active DTCs are set, perform the appropriate diagnostic procedure in service information. If the condition is intermittent, refer to Section 29 Non\-DTC Based Diagnostics and perform the diagnostic procedure related to the customer's complaint. If concern is still present or the customer has returned to the dealer multiple times for the same complaint, contact engineering FCA Redacted Content. If no answer or call back within 15 minutes, continue with regular diagnosis.
- [9100287](/bulletins/10251767.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL. Thermostat Assy For 2022\-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
- [9100203](/bulletins/10251764.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Center Stack Display For complaints of either of the following 2 issues with the center stack display, prior to replacing this part, please contact FCA REDACTED CONTENT. If no response in 15 minutes, proceed with repair. 1. Center stack display heated seat icon LED shows Low when it is Off 2. Center stack display turns red and does not respond 3. Center stack display has lines on screen
- [0824523](/bulletins/10248941.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
- [0804623B](/bulletins/10248932.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. R1H Radio Software Update to T25.50 The customer may experience the one or more of the following: Amplifier module sets Diagnostic Trouble Code \(DTC\) U0485 \- Implausible Data Received Set. Radio reset \(Rearview camera functions normally\). Voice Recognition \(VR\) inoperable. Wireless CarPlay® inoperable. Audio sources inoperable. Display switches to Nav on VR prompt. Vehicle Positioning \(Lat/Long\) inoperable. Surround View Camera inoperable \(Rearview camera functions normally\). Unable to exit FamCam. Audio Repetition inoperable. Electric vehicle pages inoperable. Translated text is incorrect. Profile avatar changes in Valet Mode. Display does not return to idle mode after call. Dynamic rear view camera guidelines inoperable. FOTA popup won?t dismiss. Ambient Lights Setting noperable. Call Status on after all ended Favorites available in valet mode. SXM? Favorites inoperable. Tutorial App inoperable. Audio Repetition stops during incoming calls. Unable to connect second device. Unable to exit Seat Comfort popup. Seat Comfort graphic incorrect. Headphone button for front passenger display inoperable. Schedule update inoperable. USB media source inoperable on front passenger display. SXM? inoperable. Wireless Android Auto® inoperable. Media sources duplicated. Audio unmuted at door close. Radio freeze \(Rearview camera functions normally\). Radio input lagging. Navigation active with no active route. Scheduled cabin cooling inoperable. Incorrect phone repetition displayed. Navigation routing inoperable. Unable to exit electric vehicle Pages. Comfort softkeys incorrect. Comfort graphic overlap. Unable to change audio sources. Audio sources unavailable after profile switch. No incoming call popup on Uconnect phone. FamCam image in black and white. SOS call status banner remains after call ended. Press and hold noperable on comfort temperature slider. Display input lagging after CarPlay® is connected. Changed to unselected audio source. Setting preferences not save
- [2401323](/bulletins/10248930.md), 2024-01-16, Service bulletin: UNKNOWN OR OTHER; EQUIPMENT:APPLIANCE:AIR CONDITIONER. Air Conditioning Not Blowing Cold or is Inoperative Customers may comment on one or more of the following: ? A/C will not function. ? A/C is not blowing cold. This bulletin involves performing an inspection on and possibly replacing the evaporator.

JSON: [/v1/bulletins/10243136](/v1/bulletins/10243136)

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