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Service bulletin ATI&09182023902

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10242863
Published by NHTSA2023-09-26
Manufacturer's numberATI&09182023902
Manufacturer's date2023-09-18
NHTSA componentSTRUCTURE; LATCHES/LOCKS/LINKAGES

NHTSA's summary

Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2023 Odysseys, Passports, Pilots, & Ridgelines with a customer complaint of the door handle not operating from the inner door handle or not being able to lock the vehicle using the inner handle button. Customer may also complain of the child lock remaining locked/enabled while in “unlock” setting. To better understand the cause of this condition, AHM would like to inspect the vehicle prior to you attempting a repair of any kind.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Latches and locks

Vehicles listed
HONDA ODYSSEY2020, 2021, 2022, 2023
HONDA PASSPORT2020, 2021, 2022, 2023
HONDA PILOT2020, 2021, 2022, 2023
HONDA RIDGELINE2020, 2021, 2022, 2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20262752026-06-04. Structure
26V3650002026-06-04. SUSPENSION:REAR; STRUCTURE:FRAME AND MEMBERS
21V9320002021-11-29. LATCHES/LOCKS/LINKAGES:HOOD:LATCH; STRUCTURE:BODY:HOOD
20217252021-11-25. Structure
20203432020-07-29. Structure
20V4370002020-07-28. LATCHES/LOCKS/LINKAGES:DOORS:LATCH
19V7840002019-10-31. STRUCTURE:BODY

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
A25-0752025-10-03. Service bulletin. Service Bulletin - Customers have experienced rattle or vibration noise coming from behind the center display area of the dashboard while defrost is on high fan speed due to vent duct parts moving and contacting each other when defrost fan speed is on high, making a rattling noise. This condition happens most frequently when ambient temperatures are at or below freezing.
A20-0222025-08-08. Service bulletin. Service Bulletin - One or more accessory running board lights are flickering or not working due to a faulty running board light assembly.
ATI&051320259032025-06-05. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of the lower door garnish being visibly loose, deformed, warped or mis-set. Customer may also notice visible gaps between the door surface and the garnish. The issue could also be discovered during PDI. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&042920259032025-05-06. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of the lower door garnish being visibly loose, deformed, warped or mis-set. Customer may also notice visible gaps between the door surface and the garnish. The issue could also be discovered during PDI. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&041520259032025-04-29. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of the lower door garnish being visibly loose, deformed, warped or mis-set. Customer may also notice visible gaps between the door surface and the garnish. The issue could also be discovered during PDI. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&040920259022025-04-15. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of the lower door garnish being visibly loose, deformed, warped or mis-set. Customer may also notice visible gaps between the door surface and the garnish. The issue could also be discovered during PDI. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&032620259032025-04-03. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2023-2025 Pilots with a customer complaint of the lower door garnish being visibly loose, deformed, warped or mis-set. Customer may also notice visible gaps between the door surface and the garnish. The issue could also be discovered during PDI. To better understand the cause of this condition, AHM would like to collect specific parts from the vehicle prior to you attempting a repair of any kind.
ATI&013020259012025-02-05. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Odysseys with a customer complaint of the power sliding door not opening or closing under its own power. To better understand the cause of this condition, AHM would like to collect certain parts from the vehicle prior to you attempting a repair of any kind.
ATI&011520259082025-01-25. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Odysseys with a customer complaint of the power sliding door not opening or closing under its own power. To better understand the cause of this condition, AHM would like to collect certain parts from the vehicle prior to you attempting a repair of any kind.
ATI&010220259052025-01-25. Other. Dealer Message - American Honda Motor Co., Inc. (AHM) is searching for certain 2020-2022 Odysseys with a customer complaint of the power sliding door not opening or closing under its own power. To better understand the cause of this condition, AHM would like to collect certain parts from the vehicle prior to you attempting a repair of any kind.