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Service bulletin PIP5621D

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10242309
Published by NHTSA2023-09-18
Manufacturer's numberPIP5621D
Manufacturer's date2023-08-24
NHTSA componentPOWER TRAIN

NHTSA's summary

This Preliminary information communicates to the dealer technician that TAC recommends the utilization of the GDS2 software to aid in diagnosing automatic transmission concerns. TAC is requesting the GDS2 session logs be sent in before the dealer contacts TAC.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Transmission and driveline

Vehicles listed
BUICK CASCADA2016, 2017, 2018, 2019
BUICK ENCLAVE2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
BUICK ENCORE2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
BUICK ENVISION2016, 2017, 2018, 2019, 2020, 2021, 2022
BUICK LACROSSE2015, 2016, 2017, 2018, 2019
BUICK REGAL2015, 2016, 2017, 2018, 2019, 2020
BUICK VERANO2015, 2016, 2017
CADILLAC ATS2015, 2016, 2017, 2018, 2019
CADILLAC CT42020, 2021, 2022
CADILLAC CT52020, 2021, 2022
CADILLAC CT62016, 2017, 2018, 2019, 2020
CADILLAC CTS2015, 2016, 2017, 2018, 2019
CADILLAC ELR2015, 2016
CADILLAC ESCALADE2015, 2016, 2017, 2018, 2019, 2020
CADILLAC ESCALADE2022
CADILLAC ESCALADE ESV2016 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC ESCALADE ESV2018, 2019
CADILLAC ESCALADE NA2021 (the catalog's model; the bulletin names a series or trim of it)
CADILLAC SRX2015, 2016
CADILLAC XT42019, 2020, 2021, 2022
CADILLAC XT52017, 2018, 2019, 2020, 2021, 2022
CADILLAC XT62020, 2021, 2022
CADILLAC XTS2015, 2016, 2017, 2018, 2019
CHEVROLET BLAZER2019, 2020, 2021, 2022
CHEVROLET BOLT EV2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET CAMARO2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET CAPRICE2015
CHEVROLET CAPTIVA2015
CHEVROLET CHEVEROLET SS2015 to 2017
CHEVROLET CITY EXPRESS2015
CHEVROLET COLORADO2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET CORVETTE2015, 2016, 2017, 2018, 2019, 2020
CHEVROLET CRUZE2015, 2016, 2017, 2018, 2019
CHEVROLET EQUINOX2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET EXPRESS2015, 2016, 2017, 2018, 2019, 2020, 2021
CHEVROLET EXPRESS 45002016 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET EXPRESS CUTAWAY VAN2017 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET IMPALA2015, 2016, 2017, 2018, 2019, 2020
CHEVROLET MALIBU2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET SILVERADO 15002017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 15002021 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002015, 2016, 2017, 2018, 2019, 2020 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 25002022 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SILVERADO 35002015 (the catalog's model; the bulletin names a series or trim of it)
CHEVROLET SONIC2015, 2016, 2017, 2018, 2019, 2020
CHEVROLET SPARK2015, 2016, 2017, 2018, 2019, 2020, 2021
CHEVROLET SUBURBAN2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET TAHOE2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET TRAILBLAZER2019
CHEVROLET TRAILBLAZER2021, 2022
CHEVROLET TRAVERSE2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET TRAX2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
CHEVROLET VOLT2015, 2016, 2017, 2018, 2019
GMC ACADIA2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
GMC CANYON2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
GMC SAVANA2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022
GMC SIERRA 15002017, 2018, 2019 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 15002021, 2022 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002015, 2016 (the catalog's model; the bulletin names a series or trim of it)
GMC SIERRA 25002020 (the catalog's model; the bulletin names a series or trim of it)
GMC TERRAIN2015, 2016, 2017, 2018, 2019, 2020, 2021
GMC TERRAIN NA2022 (the catalog's model; the bulletin names a series or trim of it)
GMC YUKON2015, 2016, 2017, 2018, 2019, 2020, 2021, 2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
26V2890002026-05-07. POWER TRAIN:TRANSFER CASE (4-WHEEL DRIVE)
26V0850002026-02-13. POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
20260612026-02-12. Powertrain
20260602026-02-12. Powertrain
26V0830002026-02-12. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:FLUID/LUBRICANT:VALVES/VALVE BODY
20251182025-03-06. Powertrain
25V1480002025-03-06. POWER TRAIN:AUTOMATIC TRANSMISSION
20246792024-11-07. Powertrain
24V8390002024-11-07. POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE:SOFTWARE
20246372024-10-24. Powertrain

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
25-NA-0802025-12-03. Service bulletin. This service bulletin provides a procedure to overhaul the control valve to replace a plate and worn down check ball to correct the customers concern of No Reverse, No Shift Past Third Gear - DTC P2732 Set.
24-NA-2622025-12-03. Service bulletin. This bulletin helps aid the tech in possible 10L100 transmission noise that may be normal or abnormal depending on the concern noted.
25-NA-0802025-10-16. Service bulletin. This service bulletin provides a procedure to overhaul the control valve to replace a plate and worn down check ball to correct the customers concern of No Reverse, No Shift Past Third Gear - DTC P2732 Set.
23-NA-1192025-10-16. Service bulletin. This service bulletin provides service procedure information to correct a customer concern of Shift to Park Displayed on DIC When Vehicle is in- Park, No Start - DTC B000A Set.
N242454441 -032025-10-09. Service campaign. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.
22-NA-1822025-09-27. Service bulletin. This service bulletin advises the technician to check if the transmission cooler lines are twisted to correct customer concerns of Harsh Shift, Shudder, Surge, Stall, Transmission Overheating and/or High Transmission Fluid Temperature.
21-NA-2382025-07-07. Service bulletin. This technical bulletin provides a procedure to inspect the front pump of the transmission for a possible leak.
N252494003-012025-06-26. Service campaign. Certain vehicles listed above, may have a condition where the connecting rod and/or crankshaft engine components in these vehicles may have manufacturing defects that can lead to engine damage and engine failure. This special coverage covers if an engine failure occurs in the vehicle as a result of the condition described above for a period of 10 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after May 23, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to May 23, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to replace the engine. The repairs will be made at no charge to the customer.
PI0281L2025-06-12. Service bulletin. This preliminary informational (PI) bulletin provides information to dealership personnel that may be helpful when addressing underbody component corrosion with customers.
N242480631-022025-05-27. Service campaign. Certain vehicles listed above, may have a condition where the transmission control valve has worn, resulting in a gradual loss of pressure within the valve. The effects can cause harsh shifting, setting a service engine soon message, reduced engine performance or P0747 diagnostic trouble code. This special coverage covers vehicles that return after TCM Update Product Safety N242480630 and have P0747 condition described above for a period of 15 years or 150,000 miles (240,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership. For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after March 6, 2025, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to March 6, 2025, must be submitted to the Service Contract provider. Vehicle owners or lessees who paid for repairs referenced in this Special Coverage (“Customers”) are eligible for reimbursement of their reasonable and customary expenses in accordance with the procedures specified below. The conditional right to reimbursement is provided by GM solely in the interest of customer satisfaction and is personal to Customers. Customers may not assign and GM does not consent to any assignment of any Customer’s right to submit reimbursement claims, or to receive reimbursement, or any other rights granted by this Special Coverage to any third party, including but not limited to service contract providers, and this Special Coverage is not intended to and does not confer any third party beneficiary, subrogation or contribution rights, or any other rights to reimbursement, against GM, whether in law, equity or otherwise, on any third parties. Dealers are to install a new control valve body. The repairs will be made at no charge to the customer.