# Service bulletin 23\-NA\-065 A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned. - Type: Service bulletin - NHTSA id: 10242243 - Published by NHTSA: 2023\-09\-14 - Manufacturer's number: 23\-NA\-065 - Manufacturer's date: 2023\-08\-14 - NHTSA component: ELECTRICAL SYSTEM; EQUIPMENT ## NHTSA's summary This service bulletin provides repair information to correct a customer concern of OnStar Inoperative after Importing Vehicle from Canada to the United States. ## The document - [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10242243-0001.pdf) - [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10242243-9999.pdf) The document is the manufacturer's. This site does not hold it. ## Components Electrical system, Equipment and accessories ## Vehicles listed - 2016 to 2019 BUICK CASCADA - 2017 to 2023 BUICK ENCLAVE - 2015 to 2022 BUICK ENCORE - 2016 to 2020 BUICK ENVISION - 2015 to 2019 BUICK LACROSSE - 2015 to 2020 BUICK REGAL - 2015 to 2016 BUICK VERANO - 2015 to 2019 CADILLAC ATS - 2015 to 2018 CADILLAC ATS\-V - 2016 to 2020 CADILLAC CT6 - 2015 to 2019 CADILLAC CTS - 2015 to 2016 CADILLAC ELR - 2015 to 2020 CADILLAC ESCALADE - 2015 to 2016 CADILLAC ESCALADE ESV - 2017 to 2020 CADILLAC ESCALADE ESV - 2017 to 2023 CADILLAC XT5 - 2015 to 2019 CADILLAC XTS - 2019 CHEVROLET 6500 - 2022 to 2023 CHEVROLET BOLT EUV - 2017 to 2023 CHEVROLET BOLT EV - 2015 to 2024 CHEVROLET CAMARO - 2015 to 2017 CHEVROLET CHEVEROLET SS - 2015 to 2022 CHEVROLET COLORADO - 2015 to 2019 CHEVROLET CORVETTE - 2016 to 2019 CHEVROLET CRUZE - 2015 to 2023 CHEVROLET EQUINOX - 2017 to 2021 CHEVROLET EXPRESS - 2023 CHEVROLET EXPRESS 2500 - 2023 CHEVROLET EXPRESS 3500 - 2017 to 2023 CHEVROLET EXPRESS CUTAWAY VAN - 2015 to 2020 CHEVROLET IMPALA - 2016 to 2023 CHEVROLET MALIBU - 2015 to 2019 CHEVROLET SILVERADO 1500 - 2015 to 2019 CHEVROLET SILVERADO 2500 - 2015 to 2019 CHEVROLET SILVERADO 3500 - 2019 to 2023 CHEVROLET SILVERADO 4500 - 2019 to 2021 CHEVROLET SILVERADO 5500 - 2023 CHEVROLET SILVERADO 5500 - 2019 CHEVROLET SILVERADO 6500 - 2021 to 2023 CHEVROLET SILVERADO 6500 - 2015 to 2020 CHEVROLET SONIC - 2015 to 2020 CHEVROLET SPARK - 2018 to 2023 CHEVROLET TRAVERSE - 2015 to 2022 CHEVROLET TRAX - 2016 to 2019 CHEVROLET VOLT - 2019 CHEVROLET duplicate SILVERADO 5500 - 2017 to 2023 GMC ACADIA - 2017 to 2023 GMC SAVANA - 2017 GMC SAVANA 1500 - 2017 to 2018 GMC SAVANA 2500 - 2023 GMC SAVANA 2500 - 2017 to 2018 GMC SAVANA 3500 - 2023 GMC SAVANA 3500 - 2015 to 2019 GMC SIERRA 1500 - 2015 to 2020 GMC SIERRA 2500 - 2015 to 2020 GMC SIERRA 3500 - 2015 to 2023 GMC TERRAIN - 2022 GMC TERRAIN NA ## Recalls for the same vehicles and component - [25V876000](/recalls/nhtsa/25V876000.md), 2025-12-17: EQUIPMENT ADAPTIVE/MOBILITY:WHEELCHAIR RESTRAINTS/SECUREMENT:LATCH/ANCHOR: - [2024294](/recalls/tc/2024294.md), 2024-05-24: Electrical - [2023210](/recalls/tc/2023210.md), 2023-04-06: Electrical - [23V247000](/recalls/nhtsa/23V247000.md), 2023-04-06: ELECTRICAL SYSTEM:WIRING - [22V708000](/recalls/nhtsa/22V708000.md), 2022-09-22: EQUIPMENT:OTHER:LABELS - [2022160](/recalls/tc/2022160.md), 2022-03-31: Accessories - [2021407](/recalls/tc/2021407.md), 2021-07-01: Electrical - [21V496000](/recalls/nhtsa/21V496000.md), 2021-07-01: EQUIPMENT:ELECTRICAL:ENGINE BLOCK HEATER - [2021166](/recalls/tc/2021166.md), 2021-03-18: Electrical - [21V189000](/recalls/nhtsa/21V189000.md), 2021-03-18: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES ## Other bulletins for the same vehicles and component - [N252515590](/bulletins/11027795.md), 2026-01-27, Service campaign: ELECTRICAL SYSTEM. Certain vehicles listed above, may have a condition in which the body\-to\-chassis ground strap may be corroded. Dealers will replace the ground strap. - [22\-NA\-007](/bulletins/11025552.md), 2025-11-15, Service bulletin: ENGINE; ELECTRICAL SYSTEM. This service bulletin provides procedures to correct customer concerns of Poor Engine Performance in Extremely Cold Weather Conditions, Charge Air Cooler \(CAC\) Icing \- Malfunction Indicator Lamp \(MIL\) Illuminated with DTCs P0299, P0234, P0236, P2227, P00C7 Set. - [23\-NA\-170](/bulletins/11024486.md), 2025-10-25, Service bulletin: ELECTRICAL SYSTEM; ENGINE. This bulletin advises the tech to inspect deeper into what may be to main cause of an engine failure. - [23\-NA\-201](/bulletins/11024378.md), 2025-10-21, Service bulletin: SERVICE BRAKES; ELECTRICAL SYSTEM; STEERING. This service bulletin advises the technician of a possible loose ground that may be causing customer concerns of Loss of Steering Assist and/or Loss of Brake Assist and Malfunction Indicator Lamp \(MIL\) Illuminated. - [23\-NA\-119](/bulletins/11024331.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; POWER TRAIN. This service bulletin provides service procedure information to correct a customer concern of Shift to Park Displayed on DIC When Vehicle is in\- Park, No Start \- DTC B000A Set. - [18\-NA\-180](/bulletins/11024324.md), 2025-10-16, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [22\-NA\-161](/bulletins/11023368.md), 2025-09-27, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY/WIPER. This informational bulletin provides information for dealers/technicians on power folding mirrors do not fold at the same speed. - [18\-NA\-180](/bulletins/11023365.md), 2025-09-26, Service bulletin: ELECTRICAL SYSTEM; FUEL/PROPULSION SYSTEM. This Warranty Administration service bulletin provides Lithium\-Ion battery Exchange Process and Transaction Submission information. - [25\-NA\-101](/bulletins/11019755.md), 2025-06-26, Service bulletin: AIR BAGS; ELECTRICAL SYSTEM; SEATS. This service bulletin provides information on the restraint warning lamp being illuminated and the correction to this by replacing the passenger presence module. - [24\-NA\-068](/bulletins/11019547.md), 2025-06-16, Service bulletin: ENGINE; ELECTRICAL SYSTEM. This service bulletin provides a procedure to test and replace the battery distribution fuse block if found the cause of the DTC and electric coolant pump inoperative. 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