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Service bulletin SA-049-23a

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10241632
Published by NHTSA2023-09-05
Manufacturer's numberSA-049-23a
Manufacturer's date2023-08-28
NHTSA componentEQUIPMENT:ELECTRICAL:INFOTAINMENT

NHTSA's summary

Some customers may experience infotainment door rattle noise. Follow the repair procedure to help determine the cause.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Equipment and accessories

Vehicles listed
MAZDA MAZDA32019, 2020, 2021, 2022, 2023, 2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
SA-007-24a2024-05-04. Service bulletin. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle.
SA-021-242024-05-03. Service bulletin. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT)
16-001-242024-05-03. Service bulletin. Some customers may experience the following symptoms with these software versions: (Ver. 7230C**-NA03_10022). The person on the line may hear a low voice when using a Bluetooth® connected smartphone and talking with the handsfree function on a vehicle with the standard amplifier and 6 speakers.(Ver. 7230C**-NA03_10008 [Mexico Built]) (Ver. 7230C**-NA03_10006 [Japan Built]).The Automatic 911 dialing function may not be available when using CarPlay and moving from the mobile device list screen to the CarPlay screen.
SA-017-242024-04-03. Service bulletin. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control
SA-009-24a2024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
SA-009-242024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page.
SA-006-242024-03-06. Service bulletin. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure.
SA-005-242024-03-06. Service bulletin. Customers may report no audio when using the infotainment fader function fully adjusted to the rear. If the customer's vehicle is among the trim levels referenced above it is equipped with a 6-speaker infotainment system and does not include rear door speakers even though there are speaker grills/covers in the rear door panels. MazdaUSA and published vehicle specifications provide the correct information indicating that these trims are equipped with a "6-speaker audio system". This is a normal condition of the "6-speaker audio system" and current Mazda CONNECT fader function. Rear speaker diagnosis is not necessary as they are not equipped.
SA-012-242024-03-05. Service bulletin. Some customers may experience a Bluetooth phone call with low volume from the phone side (caller can barely hear the other side). Be advised that Mazda is aware of the issue and is working on a resolution. This Service Alert will be revised when a fix is available. NOTE: Do not perform any repairs at this time.
09-003-242024-02-01. Service bulletin. Some vehicles may experience the opening sequence of the instrument cluster is not displayed after IG-ON. NOTE: Opening sequence of the instrument cluster refers to the display that occurs immediately after ignition is turned on. The vehicle model's logo is shown on the instrument cluster's LCD screen before transitioning to the speedometer display. The sequence also swings the analog meter needle to its maximum. This concern is caused by improper control software of the BCM. To eliminate this concern, the control software of the BCM control module has been modified. Customers having this concern should have their vehicle repaired using the following repair procedure. NOTE: CSSU regulation compliance: This Service Information provides the software modification and the software information according to United Nations Regulation on Cybersecurity (CS) and Software Updates (SU).