# Service bulletin SSM 51876

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10241599
- Published by NHTSA: 2023\-09\-02
- Manufacturer's number: SSM 51876
- Manufacturer's date: 2023\-08\-21
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM

## NHTSA's summary

Some 2023 Escape vehicles may exhibit various warning messages displayed in FordPass such as: check fuel cap, glow plug pre\-heater fault, exhaust system fault, change air filter soon, air suspension fault, clean the exhaust filter, check fuel inlet, engine temperature high, anti\-theft system/key fault, collision assist unavailable or instrumental panel cluster \(IPC\) and Fordpass displayed a high voltage battery charge of 50% after a full charge. Inform customers that engineering is currently working on a solution for this condition and it will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected by the end of October 2023. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity. Monitor OASIS for additional information.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10241599-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10241599-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2023 FORD ESCAPE

## Other bulletins for the same vehicles and component

- [SSM 52345](/bulletins/10251956.md), 2024-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2022\-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module \(GWM\) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM \> Transport and Factory Mode \> Download \> Run. When the pop\-up message appears for Change Vehicle Mode \- Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings \(21 MY \+ Vehicles\). A pop\-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop\-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 23\-2275](/bulletins/10241546.md), 2023-09-01, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE \(TCM/PCM/TECM\). Some 2023 Escape/Corsair vehicles built on or before 25\-May\-2023 equipped with a 2.0L EcoBoost engine may exhibit an illuminated malfunction indicator lamp \(MIL\) with diagnostic trouble codes \(DTCs\) P0300 and/or P0316. This may be due to the software in the powertrain control module \(PCM\). To correct this condition, follow the Service Procedure to reprogram the PCM.
- [SSM 51762](/bulletins/10238461.md), 2023-07-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Some 2021\-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module \(APIM\). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.

JSON: [/v1/bulletins/10241599](/v1/bulletins/10241599)

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