# Service bulletin S238A000028

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10241035
- Published by NHTSA: 2023\-08\-21
- Manufacturer's number: S238A000028
- Manufacturer's date: 2023\-06\-29
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; UNKNOWN OR OTHER

## NHTSA's summary

Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10241035-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10241035-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2020 to 2023 CHRYSLER 300
- 2020 to 2023 DODGE CHALLENGER
- 2020 to 2023 DODGE CHARGER
- 2020 to 2023 JEEP CHEROKEE
- 2020 to 2023 JEEP GLADIATOR
- 2020 to 2023 JEEP WRANGLER
- 2020 to 2023 RAM 1500

## Other bulletins for the same vehicles and component

- [0800624A](/bulletins/10251848.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Navigation \(NAV\) Reboot When MOTA Fails The customer may describe one of more of the following: ? Radio navigation continues to reboot after a Map Update \(MOTA\). ? Navigation regularly cuts out and back on again. ? Radio switches to navigation without customer's input. This bulletin involves updating the Navigation maps via USB.
- [0802024](/bulletins/10251845.md), 2024-03-18, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:WIRING:CONNECTORS/PLUGS:ACCESORY POWER OUTLET/JACK/PORT/USB/SAE/CIGARETTE LIGHTER. Floor Console USB Inoperative Customers may comment on the following: ? Customer states the Apple Carplay/Android Auto? does not work or is intermittently working when their device is plugged into the center console bin USB port. This replacing the center console USB cable.
- [0801824](/bulletins/10251843.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:ANTI\-THEFT DEVICES. Security Alarm Falsely Activates Customers may experience one or more of the following: ? Alarm going off randomly at night. ? Alarm going off at parking. ? Tilt function not working properly. This bulletin involves performing a Restore Vehicle Configuration and updating the ITM with the latest available software.
- [S238A000028](/bulletins/10251795.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Radio Black Screen, Freezing, Reset, Cutting Out Or Inoperative Intermittently
- [S248A000001](/bulletins/10251785.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. SOS and Assistance Call Not Working After Radio Exchange Unit Installed
- [9100301](/bulletins/10251770.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. UCONNECT 5 W 8.4" DISPLAY Prior to replacing the radio, please check for any related recalls, TSBs, or any STAR Online publications. Please verify the radio is at the latest available software level. If active DTCs are set, perform the appropriate diagnostic procedure in service information. If the condition is intermittent, refer to Section 29 Non\-DTC Based Diagnostics and perform the diagnostic procedure related to the customer's complaint. If concern is still present or the customer has returned to the dealer multiple times for the same complaint, contact engineering FCA Redacted Content. If no answer or call back within 15 minutes, continue with regular diagnosis.
- [9100287](/bulletins/10251767.md), 2024-03-18, Service bulletin: EQUIPMENT:ELECTRICAL. Thermostat Assy For 2022\-2024MY 3.6L Pentastar Upgrade with P0128 failure code. PRIOR TO PERFORMING ANY THERMOSTAT REPLACEMENT, PROCEED WITH INSPECTION INSTRUCTIONS FROM THE LATEST VERSION OF STAR ONLINE PUBLICATION S2309000014
- [0824523](/bulletins/10248941.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; UNKNOWN OR OTHER; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. Radio Over The Air Update to Q339.3 to QR39.62 Software Version Customers may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from Q339.3 to QR39.62. NOTE: The National launch for this FOTA update campaign is expected to begin December 04, 2023.
- [S238A000056](/bulletins/10248882.md), 2024-01-16, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT. Intermittent Black Screen With Or Without Audio, Radio Resets Or Radio Locks Up At Times
- [9100276](/bulletins/10248848.md), 2024-01-16, Service bulletin: EQUIPMENT. Spring Front Upr \- Isolator Before replacing this part. Please contact FCA REDACTED CONTENT. \~ If no response in 15 minutes, proceed with repair.

JSON: [/v1/bulletins/10241035](/v1/bulletins/10241035)

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