# Service bulletin S238A000027

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10241013
- Published by NHTSA: 2023\-08\-21
- Manufacturer's number: S238A000027
- Manufacturer's date: 2023\-06\-13
- NHTSA component: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

The Hybrid Application May No Longer Appear After Radio Over The Air Update To T25.50 Software

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10241013-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10241013-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Software

## Vehicles listed

- 2023 JEEP GRAND CHEROKEE

## Other bulletins for the same vehicles and component

- [0802624](/bulletins/10251870.md), 2024-03-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Radio Over The Air Update from QR39.5 to QR40.11 Software Version Customer may experience one or more of the following: ? Mobile Wi\-Fi inoperative upon start up. ? Hotspot gives "No Internet" connection message on phone when trying to connect to a device. This bulletin provides information regarding the latest Firmware Over The Air \(FOTA\) update and provides the service technician an overview of the steps a customer will need to take to complete the update. The radio software will be updated from QR39.5 to QR40.11. NOTE: National launch for this FOTA update is expected to begin Feburary 19, 2024.
- [S2308000054](/bulletins/10248874.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL. System Operation Obstructed or Blocked, ?Blind Spot Temporarily Unavailable, Sensor Blocked?, ?Automatic Emergency Braking \(AEB\) Limited Service Required? or ?Limited Functionality Clean Front Windshield? Displayed Momentarily on The Cluster
- [S2308000139](/bulletins/10248867.md), 2024-01-16, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Code Error Message on The Radio, Uconnect Box Error or ?Please Reset Message? Appears on the Radio Display
- [0804623](/bulletins/10248016.md), 2024-01-02, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Radio Over The Air S26.18 Updating to T25L Software Version Customers may experience one or more of the following: ? Amplifier module sets DTC U0485 \- Implausible Data Received Set. ? Radio reset \(Rearview camera functions normally\). ? Voice Recognition \(VR\) inoperable. ? Wireless CarPlayT inoperable. ? Audio sources inoperable. ? Display switches to Nav on VR prompt. ? Vehicle Positioning \(Lat/Long\) inoperable. ? Surround View Camera inoperable \(Rearview camera functions normally\). ? Unable to exit FamCam. ? Audio Repetition inoperable. ? Electric vehicle pages inoperable. ? Translated text is incorrect. ? Profile avatar changes in Valet Mode. ? Display does not return to idle mode after call. ? Dynamic rear view camera guidelines inoperable. ? FOTA popup won?t dismiss. ? Ambient Lights Setting inoperable. ? Call Status on after all ended Favorites available in valet mode. ? SXMT Favorites inoperable. ? Tutorial App inoperable. ? Audio Repetition stops during incoming calls. ? Unable to connect second device. ? Unable to exit Seat Comfort popup. ? Call does not end on the Instrument Panel Cluster \(IPC\). ? Seat Comfort graphic incorrect. ? Headphone button for front passenger display inoperable. ? Schedule update inoperable. ? USB media source inoperable on front passenger display. ? SXMT inoperable. ? Wireless Android Auto inoperable. ? Media sources duplicated. ? Audio unmuted at door close. ? Radio freeze \(Rearview camera functions normally\). ? Radio input lagging. ? Navigation active with no active route. ? Scheduled cabin cooling inoperable. ? Incorrect phone repetition displayed. ? Navigation routing inoperable. ? Unable to exit electric vehicle Pages. ? Comfort softkeys incorrect. ? Comfort graphic overlap. ? Unable to change audio sources. ? Audio sources unavailable after profile switch. ? No incoming call popup on Uconnect phone. ? FamCam image in black and white.
- [0805523](/bulletins/10243247.md), 2023-10-02, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS. Radio Over The Air S21B.5, S24.13 and S24.18 Updating to S26.18 Software Version
- [S238A000036](/bulletins/10243137.md), 2023-10-02, Service bulletin: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Radio Displaying The Front Passenger Display Screen \(FPDM\) For a ?Fraction Of A Second?
- [S238A000027](/bulletins/10242763.md), 2023-09-25, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.. The Hybrid Application May No Longer Appear After Radio Over The Air Update To T25.50 Software
- [0811023](/bulletins/10241079.md), 2023-08-21, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Flash: Integrated Dual Charging Module \(IDCM\) Enhancements Customers may experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technician may find one or more of the following Diagnostic Trouble Codes \(DTCs\) have been set: ? B22A9\-64 \- ECU Internal Performance\-Signal Plausibility Failure. ? B22A9\-16 \- ECU Internal Performance\-Circuit Voltage Below Threshold. ? B22A9\-17 \- ECU Internal Performance\-Circuit Voltage Above Threshold. ? B22A9\-19 \- ECU Internal Performance\-Overcurrent. Customer may also experience the following: ? Vehicle will not charge. This bulletin involves reprogramming the IDCM with the latest software available.
- [0811623](/bulletins/10239920.md), 2023-07-31, Service bulletin: COMMUNICATION:MANUFACTURER TELEMATICS; ELECTRICAL SYSTEM; UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE. Flash: Telematics Box Module \(TBM\) Updates Remote Monitoring System \(RMS\) feature is inoperative, or disabled. This bulletin involves updating the TBM with the latest available software.

JSON: [/v1/bulletins/10241013](/v1/bulletins/10241013)

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