# Service bulletin 2069806/2

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10240565
- Published by NHTSA: 2023\-09\-07
- Manufacturer's number: 2069806/2
- Manufacturer's date: 2023\-08\-07
- NHTSA component: VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; VISIBILITY; ELECTRICAL SYSTEM

## NHTSA's summary

HVAC refrigerant leakage suspected Or reports of a damp/musty smell within the cabin \- Diagnosis guidelines. Customer statement / workshop findings: HVAC not cooling / HVAC cooling less than expected / HVAC refrigerant leakage confirmed Or The customer reports a damp/musty smell within the cabin Note: For this scenario please see the pre requisites below \- Should no HVAC leak be evident and a damp/musty smell has been reported/identified the operative should first confirm that water is not leaking into the cabin please refer to all VIN applicable TPIs particularly TPI 2062622/\- \- Should there be no water leaks evident, the operative should check the HVAC and body drains for blockages, in the event the drains are blocked the drains must be unblocked, once this has been completed the operative should confirm if the damp/musty smell is still evident. In the event that HVAC cleaning products are required, these MUST be sourced locally. Before using the cleaner the operative must inform the customer of the product which will be used, a neutral fragrance cleaner should be used as the customer may not like the smell of the cleaner should a fragranced product be used Please ensure all supporting information is included within the DISS query when requesting permission to clean the HVAC system including clear photographs and/or videos showing the reported issue, should the required information not be supplied the warranty claim could be cancelled.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10240565-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10240565-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Glass, wipers and mirrors, Heating and air conditioning

## Vehicles listed

- 2004 to 2009 BENTLEY ARNAGE
- 2004 BENTLEY ARNAGE LIMOUSINE
- 2004 BENTLEY ARNAGE LWB
- 2004 to 2008 BENTLEY ARNAGE R
- 2004 to 2008 BENTLEY ARNAGE RL
- 2004 to 2008 BENTLEY ARNAGE T
- 2006 to 2010 BENTLEY AZURE
- 2016 BENTLEY BENTAYGA
- 2017 to 2024 BENTLEY BENTAYGA
- 2019 to 2024 BENTLEY BENTAYGA HYBRID
- 2007 to 2008 BENTLEY BROOKLANDS
- 2009 to 2010 BENTLEY BROOKLANDS
- 2004 to 2019 BENTLEY CONTINENTAL
- 2023 BENTLEY CONTINENTAL
- 2007 to 2009 BENTLEY CONTINENTAL 2 DOOR
- 2007 to 2009 BENTLEY CONTINENTAL 4 DOOR
- 2007 to 2010 BENTLEY CONTINENTAL CABRIO
- 2007 to 2018 BENTLEY CONTINENTAL CONVERTIBLE
- 2004 to 2018 BENTLEY CONTINENTAL FLYING SPUR
- 2009 BENTLEY CONTINENTAL FS SPEED
- 2004 to 2024 BENTLEY CONTINENTAL GT
- 2007 BENTLEY CONTINENTAL GT 2 DOOR
- 2007 BENTLEY CONTINENTAL GT 4 DOOR
- 2004 to 2024 BENTLEY CONTINENTAL GT CABRIO
- 2004 to 2008 BENTLEY CONTINENTAL GT SPEED
- 2005 to 2013 BENTLEY FLYING SPUR
- 2014 to 2024 BENTLEY FLYING SPUR
- 2022 to 2024 BENTLEY FLYING SPUR HYBRID
- 2011 to 2020 BENTLEY MULSANNE

## Recalls for the same vehicles and component

- [25V811000](/recalls/nhtsa/25V811000.md), 2025-11-24: ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE \(HPCU\):SOFTWARE
- [2023029](/recalls/tc/2023029.md), 2023-01-27: Heater And Defroster
- [23V034000](/recalls/nhtsa/23V034000.md), 2023-01-27: ELECTRICAL SYSTEM
- [2022564](/recalls/tc/2022564.md), 2022-10-05: Visual System
- [2020361](/recalls/tc/2020361.md), 2020-08-06: Visual System
- [20V309000](/recalls/nhtsa/20V309000.md), 2020-05-27: VISIBILITY:SUN/MOON ROOF ASSEMBLY
- [16V539000](/recalls/nhtsa/16V539000.md), 2016-07-19: VISIBILITY:SUN/MOON ROOF ASSEMBLY
- [15V688000](/recalls/nhtsa/15V688000.md), 2015-10-21: ELECTRICAL SYSTEM:12V/24V/48V BATTERY:CABLES
- [2015487](/recalls/tc/2015487.md), 2015-10-16: Electrical

## Other bulletins for the same vehicles and component

- [2083016/1](/bulletins/11038364.md), 2026-10-08, Service bulletin: ELECTRICAL SYSTEM. SOS Fault \& Flight Mode Active \| Bentayga Customer: Warning on the instrument cluster relating to Emergency Call / SOS System.
- [2083110/1](/bulletins/11038253.md), 2026-10-07, Service bulletin: ENGINE; ELECTRICAL SYSTEM. Engine Management Light \- N91 Coolant Valve \| Flying Spur Hybrid Technical background: Some 22MY Flying Spur Hybrid vehicles may exhibit an illuminated Malfunction Indicator Lamp \(MIL\) due to DTC P26B100 \- Engine Coolant Bypass Valve "A" Stuck Closed being stored in the Thermal Management Control Module \(00C5\). When this DTC is present, the Thermal Management system displays MIL light on the DIP, resulting in DTC P162400 being stored in the Engine Control Module. A software update is available to address this condition.
- [2057841/5](/bulletins/11037172.md), 2026-09-09, Service bulletin: STRUCTURE:BODY; VISIBILITY/WIPER. Windscreen replacement criteria whilst under manufacturers warranty.
- [2061369/14](/bulletins/11037161.md), 2026-09-09, Service bulletin: ELECTRICAL SYSTEM; ENGINE. Engine Overheating \- Warning in the DIP \| V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms are evident • Engine overheat warning in the DIP \(Engine overheating\) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
- [2061369/13](/bulletins/11037097.md), 2026-09-05, Service bulletin: ELECTRICAL SYSTEM; ENGINE. Engine Overheating \- Warning in the DIP \| V8 Kovomo. Customer statement / workshop findings: One or a combination of the following symptoms are evident: • Engine overheat warning in the DIP \(Engine overheating\) • Unusual cooling fan operation at high temperatures • P19F700: Low engine coolant temperature indicator lamp coolant too warm • Signs of coolant in the vacuum hoses for switch valve N649
- [2070638/3](/bulletins/11036996.md), 2026-09-04, Service bulletin: VISIBILITY/WIPER; STRUCTURE:BODY. Water evident on the A\-Post pillar seam \- Water dripping behind the door seal \- Sunroof specified vehicles only.
- [2078373/4](/bulletins/11036783.md), 2026-09-03, Service bulletin: VISIBILITY/WIPER; STRUCTURE:BODY; ELECTRICAL SYSTEM. Sunroof blind not retracting \| Bentayga Series. Customer may report that the sunroof blind is stuck in the closed position and cannot be opened using interior controls. The Sunroof blind is stuck due to uneven/ruffled or crumped during open or closing
- [2078962/7](/bulletins/11036563.md), 2026-09-01, Service bulletin: ELECTRICAL SYSTEM. ODIS Error Message – Best Practice When Performing Baseline \(BiL\) Updates. Workshop Findings: During vehicle baseline \(BiL\) updates using ODIS, users may encounter various error messages. These errors can interrupt the update process and may be caused by issues related to the vehicle’s current configuration, communication faults, or problems with the SVM code being applied.
- [2080375/4](/bulletins/11036037.md), 2026-08-07, Service bulletin: VISIBILITY/WIPER; ELECTRICAL SYSTEM; STRUCTURE:BODY. Window Drop Glass Operation \| Continental GT/GTC \|19\-24MY. Customer statement / workshop findings: • Incorrect operation / function of the front and / or rear window drop glass • Front and / or rear drop glass fails to open / close or attempts to close and re\-opens once contact has been made between the glass and applicable seal • DTC for window regulator motor no basic setting B148754 evident within any of the 4 window control modules \(diagnostic address 42, 52, BB and BC\) for loss of basic settings
- [2081085/2](/bulletins/11035939.md), 2026-08-06, Service bulletin: ELECTRICAL SYSTEM; ENGINE. V8 Engine \- Ticking Noise, Misfiring and Possible Low Oil Pressure Indications. Customer statement: The customer may report an audible ticking noise from the top of the engine, low oil pressure warnings / MIL on the Driver Information Panel, and/or misfiring during engine operation

JSON: [/v1/bulletins/10240565](/v1/bulletins/10240565)

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