Service bulletin 09-028-23
A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.
| Type | Service bulletin |
|---|---|
| NHTSA id | 10240399 |
| Published by NHTSA | 2023-08-03 |
| Manufacturer's number | 09-028-23 |
| Manufacturer's date | 2023-07-07 |
| NHTSA component | EQUIPMENT:ELECTRICAL |
NHTSA's summary
Some CX-5 and CX-30 customers may find that the liftgate does not close when pressing the power liftgate (PLG) rear switch (A) located on the interior liftgate trim. This may be caused by PLG switch corrosion. Water from a high pressure car washer and/or condensation may drip onto the switch connector and cause corrosion. To eliminate this concern, the PLG rear switch has been modified with a waterproof connector.
The document
The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.
Components
Equipment and accessories
| MAZDA CX-30 | 2020, 2021 |
|---|---|
| MAZDA CX-5 | 2017, 2018, 2019, 2020 |
| MAZDA MAZDA3 | 2019, 2020, 2021, 2022 |
| MAZDA MX-30 | 2022 |
Listing a model year does not mean every vehicle of it is concerned: the document says which.
| SA-027-24 | 2024-05-04. Service bulletin. Some customers may complain about infotainment center display. Peeling, spider cracks and white dots. |
|---|---|
| SA-007-24a | 2024-05-04. Service bulletin. This information will give you the necessary knowledge to respond to customers concerns of Smart Brake Support (SBS) unintended braking. By educating the customer on the system operation, it should reduce their anxiety or distrust of the vehicle. |
| SA-021-24 | 2024-05-03. Service bulletin. Some customers may complain about intermittent audio no sound from the MAZDA CONNECT infotainment system and/or static noise from the speakers. The concern may be reproduced by tapping on the dash pad near the MAZDA CONNECT center display and the following DTC's may be stored. U0186:08 Communication error with audio amplifier U2145:08 Communication error with remote tuner (RT) U2145:02 Communication error with remote tuner (RT) |
| SA-017-24 | 2024-04-03. Service bulletin. Some customers may complain about any of the following: 1. Infotainment Center Display does not provide the Authorization Code (OTP) during the MyMazda App Connected Vehicle enrollment. 2. Remote function(s) inoperative. Engine Start / Stop, Door Lock / Unlock, Lights ON / OFF, Climate control |
| SA-009-24a | 2024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page. |
| SA-009-24 | 2024-03-06. Service bulletin. Frequently Asked Questions (FAQ): General Questions, Reception Level Inspection, Setup and Getting Started, Dealer Processes, Registration / Enrollment, TCU Activation, WI-FI General Information, Conditions for Remote Engine Start Will Not Function, WI-FI How-To Conditions for Remote Engine Start Function Will turn engine OFF, WI-FI Trial Period, Deactivation Mode, Interacting With The App, Educational Videos, Service Issues, Resources, Troubleshooting Page. |
| SA-006-24 | 2024-03-06. Service bulletin. Customers having MAZDA CONNECT concerns should have their vehicle repaired using the following repair procedure. |
| SA-008-24 | 2024-03-06. Service bulletin. Use the symptom troubleshooting tables below to diagnose MAZDA CONNECT concerns. |
| 09-001-23a | 2024-01-06. Service bulletin. Some vehicles may exhibit an “In Vehicle Network Malfunction” message appearing in the instrument cluster with DTC U3000:04-TCU (Telematics communication unit internal malfunction) stored after the connected service contract has been discontinued. This is caused by improper control software of the telematics communication unit (TCU). To eliminate this concern, the control software of the TCU has been modified |
| SA-025-23a | 2024-01-06. Service bulletin. When the Telematics Control Unit (TCU) replacement is necessary due to a failure, use MDARS to activate the new TCU after replacement. Use the information in this service alert to initialize the new TCU until the procedure on MGSS is updated.. CAUTION: DO NOT swap TCU with another vehicle as the TCU is VIN locked after activation. A TCU swap with another vehicle will disable Connected Services on both vehicles. If TCU activation is not performed, connected vehicle functions will not operate. This will have a negative impact on the customer because they will need to return to the dealer for repairs. |