# Service bulletin TSB\-0041\-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10240070
- Published by NHTSA: 2023\-07\-31
- Manufacturer's number: TSB\-0041\-23
- Manufacturer's date: 2023\-06\-30
- NHTSA component: BACK OVER PREVENTION:SOFTWARE; EQUIPMENT

## NHTSA's summary

TSB: Some 2023 model year GR Corolla, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles with multimedia version older than 1564 may exhibit one or more of the following conditions: ?Head unit rebooting \(does not affect backup camera\). ?Head unit does not boot up \(does not affect backup camera\). ?Display screen flickers \(does not affect backup camera\). ?Map is not displayed. ?User profile enhancements. ?The French ?Share ETA? screen is not completely in French. ?Incoming call ringing continues even after ignoring or ending the call. Some 2023 model year Prius and Prius Prime vehicles with multimedia version older than 1586 may exhibit one or more of the following conditions: ?Head unit rebooting \(does not affect backup camera\). ?Head unit does not boot up \(does not affect backup camera\). ?Display screen flickers \(does not affect backup camera\). A software update is now available to address these conditions

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10240070-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10240070-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Driver assistance, Equipment and accessories, Backup camera

## Vehicles listed

- 2023 TOYOTA GR COROLLA
- 2023 TOYOTA PRIUS
- 2023 TOYOTA PRIUS PRIME
- 2023 TOYOTA RAV4
- 2023 TOYOTA RAV4 PRIME
- 2023 TOYOTA redundant VENZA

## Recalls for the same vehicles and component

- [25V744000](/recalls/nhtsa/25V744000.md), 2025-10-30: BACK OVER PREVENTION:DISPLAY FUNCTION

## Other bulletins for the same vehicles and component

- [T\-TT\-0728\-23](/bulletins/10241395.md), 2023-08-28, Service bulletin: BACK OVER PREVENTION:SOFTWARE. TT: This issue is currently under investigation. Please create TAS case and attach a store all health check. Please contact TAS for further instructions. If it is a weekend or a holiday, continue with diagnosis and repair. Please save all parts/ or details and contact TAS on the next available workday.
- [T\-TT\-0726\-23](/bulletins/10241394.md), 2023-08-28, Service bulletin: BACK OVER PREVENTION; ENGINE AND ENGINE COOLING. TT: Some 2021 \- 2023 Highlander HV, RAV4 HV and Sienna HV vehicles equipped with Rear Motor Generator, MGR \(Q610\), may duplicate an abnormal noise \(Drone, Growl, Humming, and/or other\) from the MGR at various vehicle speeds and normal drive conditions. Please contact TAS for diagnostic instructions to aid in resolution of the condition.
- [T\-TT\-0726\-23](/bulletins/10234337.md), 2023-04-17, Service bulletin: ENGINE AND ENGINE COOLING; BACK OVER PREVENTION. TT: Some 2021 \- 2023 Highlander HV, RAV4 HV and Sienna HV vehicles equipped with Rear Motor Generator, MGR \(Q610\), may duplicate an abnormal noise \(Drone, Growl, Humming, and/or other\) from the MGR at various vehicle speeds and normal drive conditions. Please contact TAS for diagnostic instructions to aid in resolution of the condition.

JSON: [/v1/bulletins/10240070](/v1/bulletins/10240070)

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