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Service bulletin TSB-0041-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10240070
Published by NHTSA2023-07-31
Manufacturer's numberTSB-0041-23
Manufacturer's date2023-06-30
NHTSA componentBACK OVER PREVENTION:SOFTWARE; EQUIPMENT

NHTSA's summary

TSB: Some 2023 model year GR Corolla, RAV4, RAV4 Hybrid, RAV4 Prime, and Venza Hybrid vehicles with multimedia version older than 1564 may exhibit one or more of the following conditions: ?Head unit rebooting (does not affect backup camera). ?Head unit does not boot up (does not affect backup camera). ?Display screen flickers (does not affect backup camera). ?Map is not displayed. ?User profile enhancements. ?The French ?Share ETA? screen is not completely in French. ?Incoming call ringing continues even after ignoring or ending the call. Some 2023 model year Prius and Prius Prime vehicles with multimedia version older than 1586 may exhibit one or more of the following conditions: ?Head unit rebooting (does not affect backup camera). ?Head unit does not boot up (does not affect backup camera). ?Display screen flickers (does not affect backup camera). A software update is now available to address these conditions

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Driver assistance, Equipment and accessories, Backup camera

Vehicles listed
TOYOTA GR COROLLA2023
TOYOTA PRIUS2023
TOYOTA PRIUS PRIME2023 (the catalog's model; the bulletin names a series or trim of it)
TOYOTA RAV42023
TOYOTA RAV4 PRIME2023 (the catalog's model; the bulletin names a series or trim of it)
TOYOTA redundant VENZA2023

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V7440002025-10-30. BACK OVER PREVENTION:DISPLAY FUNCTION

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
T-TT-0728-232023-08-28. Service bulletin. TT: This issue is currently under investigation. Please create TAS case and attach a store all health check. Please contact TAS for further instructions. If it is a weekend or a holiday, continue with diagnosis and repair. Please save all parts/ or details and contact TAS on the next available workday.
T-TT-0726-232023-08-28. Service bulletin. TT: Some 2021 - 2023 Highlander HV, RAV4 HV and Sienna HV vehicles equipped with Rear Motor Generator, MGR (Q610), may duplicate an abnormal noise (Drone, Growl, Humming, and/or other) from the MGR at various vehicle speeds and normal drive conditions. Please contact TAS for diagnostic instructions to aid in resolution of the condition.
T-TT-0726-232023-04-17. Service bulletin. TT: Some 2021 - 2023 Highlander HV, RAV4 HV and Sienna HV vehicles equipped with Rear Motor Generator, MGR (Q610), may duplicate an abnormal noise (Drone, Growl, Humming, and/or other) from the MGR at various vehicle speeds and normal drive conditions. Please contact TAS for diagnostic instructions to aid in resolution of the condition.