Service bulletin TSB-0036-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
Type	Service bulletin
NHTSA id	10240065
Published by NHTSA	2023-07-31
Manufacturer's number	TSB-0036-23
Manufacturer's date	2023-06-15
NHTSA component	ELECTRICAL SYSTEM; STRUCTURE; EQUIPMENT

NHTSA's summary

TSB: Pre-Delivery Service (PDS) is a critical step in satisfying our new car customers. Customer feedback indicates the following areas deserve special attention when performing PDS: ?Careful inspection for paint chips/scratches and body dents/dings. ?Proper operation of electrical accessories (including interior light, clock, and radio reset). ?Interior cleanliness. ?Proper function of mechanical systems. Customer retention and proper maintenance of vehicles are and have always been a major focus for Toyota. To help remind customers that regular service is essential to the proper maintenance of the vehicle, dealers are required to install a service reminder sticker before delivery. By doing this, customers will be reminded to return to your dealership for service. Your current service reminder sticker may be used. (See PDS Check Sheet item 8 of ?Final Inspection and Cleaning.?) This bulletin contains the PDS procedures that apply specifically to 2024 model year Grand Highlander and Grand Highlander Hybrid vehicles. A universal PDS Check Sheet that contains PDS steps that apply to all 2024 model year Toyota vehicles has been developed. To properly perform a complete PDS, you must complete all procedures contained in this TSB as well as the universal PDS Check Sheet. In addition, if the vehicle is stored for over 30 days, be sure to follow Long-Term Vehicle Storage Guidelines.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Electrical system, Equipment and accessories

Vehicles listed
TOYOTA GRAND HIGHLANDER	2024

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
25V595000	2025-09-11. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
24V548000	2024-07-23. EQUIPMENT:OTHER:LABELS

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
T-SB-0111-24 Rev1	2025-08-08. Service bulletin. Some 2024 – 2025 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit an abnormal fluttering and/or vibration across the rear-center section of the hood. This phenomenon is most notable on darker color vehicles. However, this condition may be noticed on the subject vehicles regardless of the paint color.
T-SB-0058-23 Rev1	2025-07-10. Service campaign. The air conditioning dye injection tool kit has been developed to aid in identifying the location of air conditioning refrigerant leaks. The procedures outlined in this Service Bulletin aid in locating, inspecting, and repairing refrigerant leaks.
T-SB-0037-25	2025-06-06. Service bulletin. Some 2024 – 2025 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a condition where the Blind Spot Monitor (BSM) system is inoperative, there is a BSM malfunction message on the multi-information display (MID), or the driving assist information indicator is illuminated, along with one or more of the following Diagnostic Trouble Codes (DTCs) present: •C1AB413 – Outer Mirror Indicator (Module "B" Side) Circuit Open •C1AB513 – Outer Mirror Indicator (Module "A" Side) Circuit Open The BSM sensor software has been updated to reduce the possibility of these conditions.
T-TT-0779-25	2025-06-06. Service bulletin. To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
T-SB-0037-25	2025-05-15. Service bulletin. Some 2024 – 2025 model year Grand Highlander and Grand Highlander Hybrid vehicles may exhibit a condition where the Blind Spot Monitor (BSM) system is inoperative, there is a BSM malfunction message on the multi-information display (MID), or the driving assist information indicator is illuminated, along with one or more of the following Diagnostic Trouble Codes (DTCs) present: •C1AB413 – Outer Mirror Indicator (Module "B" Side) Circuit Open •C1AB513 – Outer Mirror Indicator (Module "A" Side) Circuit Open The BSM sensor software has been updated to reduce the possibility of these conditions.
T-TT-0779-25	2025-05-15. Service bulletin. To assist with the early detection and early resolution of audio related concerns you may be asked to recover MMR data from the head unit. The following steps are instructions on how to retrieve the data from the system and are only to be used when requested by FTS and/or FPE.
T-SB-0013-24 Rev1	2025-04-08. Service bulletin. The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
T-SB-0013-24 Rev1	2025-03-11. Service bulletin. The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased and can never be reused. Another feature, Add/Remove Key, is also available. Once a key is removed, it can never be reused.
T-SB-0120-20 Rev2	2025-02-12. Service bulletin. OBSOLETE NOTICE January 30, 2025: This bulletin is now obsolete. Please see T-SB-0015-25.
T-SB-0015-25	2025-02-12. Service bulletin. Some 2021 – 2025 model year Toyota vehicles may require the download and installation of vehicle specific software or configuration software when the Electronic Control Unit (ECU) is replaced. GTS+ software has been modified to indicate when configuration software is required. A new Configure column has been added to the GTS+ Health Check Results screen to show when configuration software is available for a specific ECU.