# Service bulletin 0813523

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10239985
- Published by NHTSA: 2023\-07\-31
- Manufacturer's number: 0813523
- Manufacturer's date: 2023\-05\-31
- NHTSA component: UNKNOWN OR OTHER; ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY

## NHTSA's summary

UCQ UAQ UAS Radio Enhancements Software Updated to 16.2 Customers may experience one or more of the following: ? Vehicle has lost connectivity after radio swap or battery disconnect. This bulletin involves inspecting and if required, updating the radio to software: 16.12.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10239985-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10239985-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Equipment and accessories, Hybrid and electric drive, High\-voltage battery, Software

## Vehicles listed

- 2017 CHRYSLER 300
- 2017 DODGE CHALLENGER
- 2017 DODGE CHARGER

## Recalls for the same vehicles and component

- [18V332000](/recalls/nhtsa/18V332000.md), 2018-05-17: ELECTRICAL SYSTEM:SOFTWARE; VEHICLE SPEED CONTROL:CRUISE CONTROL; ELECTRICAL SYSTEM:WIRING

## Other bulletins for the same vehicles and component

- [08\-007\-17 REV. H](/bulletins/10216325.md), 2022-07-25, Service bulletin: EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\); ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT ADAPTIVE/MOBILITY. UAS, UCQ, UDQ, UJQ and UAQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following: Excessive weather alerts. Vehicle Finder feature on Sirius® Guardian inoperable. Radio freezes and resets after start\-up. Navigation will not load when selected on the radio screen. Heated seats will not turn on from controls screen \(Sales Code UAQ\). Arabic translation issues \(Sales Code UAQ\). Rear view camera does not display on the screen \(unless the screen is bluewhich indicates a poor camera connection\). Applications not launching from the app screen. USB port will not play music from a USB flash drive. Inaccurate location of the vehicle on the navigation map. Paired phones will not connect via Bluetooth®. Radio screen will not dim with the thumb wheel when adjusting the cluster brightness. Map screen does not return after rear view camera clears. Performance Control\&Performance Page app not performing as expected. Bluetooth® phone call audio too low \(requires volume levels above 30 to be audible\). Song information on radio screen doesn?t match the song playing. Navigation GPS says not available. Surround sound state not shown correctly. Responding to the Favorites notification does not go to that song. Compass not showing up. No sound or navigation when the radio is in customer mode. No SXM \(Sirius XM\) audio for channels 301 and above. When making an SOS call the display shows the vehicle phone has no serviceduring a good signal strength \(U.S. Market Only\). Head unit displays ?Connected Services Not Active? aftersuccessful enrollment \(U.S. Market Only\). In Vehicle Help \(IVH\) issue on app \(U.S. Market Only\). Assist calls not getting connected \(U.S. Market Only\). Customers may also experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technicianmay find that the following Diagnostic Trouble Code \(DTC\) has been set:B1560\-13 \- Cellular Antenna
- [V86 Rev. 1](/bulletins/10177514.md), 2020-07-27, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CATALYTIC CONVERTOR. Emissions Recall V86 Catalytic Converter Efficiency
- [W10](/bulletins/10175112.md), 2020-05-18, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT. Customer Satisfaction Notification W10 HVAC Software
- [24\-012\-19](/bulletins/10168449.md), 2019-12-02, Service bulletin: EQUIPMENT:APPLIANCE:AIR CONDITIONER; ELECTRICAL SYSTEM:SOFTWARE. Flash: HVAC System Enhancement This bulletin involves reprogramming the Heating Ventilation Air Conditioning \(HVAC\)Module with new software. Customers may experience one of the following:Unpleasant odor in the vehicle after driving from highway speed limits back downto city speed limits. The left temperature door is inoperable\(2014\-2018 Vehicles Only\). Updating the HVAC software will correct these conditions.
- [9003220](/bulletins/10121846.md), 2017-11-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. RES / RHA / REB Radios That Supports Bluetooth and Hands\-Free For issues with Bluetooth, Hands\-Free Calling, and/or Voice Commands, DO NOT replace the radio. Diagnose the Hands\-Free Module system \(also called the Telematics Module\). The Telematics Module \(and associated components\) are the systems responsible for these features. A power cycle may be required for the hands\-free module for proper diagnosis.\~ Please reference; 8T \- Navigation/Telecommunication Diagnosis and Testing \(DIAGNOSIS AND TESTING \- HANDS FREE PHONE\)
- [08\-098\-17](/bulletins/10121821.md), 2017-11-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Display Screen Module \(DSM\) Software Enhancements This bulletin involves reprogramming the DSM with the latest available software. A customer may experience intermittent screen lockup during Law Enforcement PC usage.
- [08\-055\-17 REV. A](/bulletins/10121797.md), 2017-11-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Flash: Hands Free Module Software Enhancements This bulletin involves reprogramming the Hands Free Module \(HFM\) with the latest available software. The customer may experience the following:HFM does not boot properly. "Hands\-Free Module Loading" displayedon the head unit.TheHFM is inoperative and unresponsive to all user input.TheHFM is unresponsive and appears off the bus to wiTECH.Inaccurate foreign language translations.VoiceRecognition \(VR\) is sluggish after changing the language.IPhone®4 starts auto recording itself.Backgroundnoise from Automated Speech Recognition. When in Bluetooth® Streaming Audio \(BTSA\) mode, the display will show?Music paused connecting phone? while a song is beingplayed and without an incoming call. Wrong BTSA screen when deleting. Whenin Text To Speech \(TTS\), it will be a mix of the TTS and recording. IPod®touch, BTSA will not Audio Stream.Integratedcenter stack screen will display ?music paused? afterignition was cycled and BTSA was being used before the ignition wasturned off.AutomaticSound Recognition \(ASR\) Microphone picking up background noise.WithSales code RSQ, when the language is set for Italian and after theignition is cycled, the phone screens will change to English.No response from the VR button on the steering wheel.Notbeing able to enter into the phone screen on the radio.Technicians may find Diagnostic Trouble Code \(DTC\) U0197\-00 Lost CommunicationWith Hands Free Phone Module, is set. Thecustomer may note when trying to select a non\-supported language likeRussian or Portuguese, the Hands Free screen will default to English.The VR will default back to the last language \(Italian, French, Spanish,German or Dutch\) the customer was using.After the software update has been completed, both the hands free screen and VR will default back to the last language used.Enhancements now include all vehicles, not just internationalvehicles.The following software enhancement isincluded:VR Teleprompter
- [08\-007\-17 REV. G](/bulletins/10121796.md), 2017-11-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. UAS, UCQ, UDQ, UJQ and UAQ Radio Enhancements This bulletin involves inspecting and if required, updating the radio software. Customers may experience one or more of the following:Vehicle Finder feature on Sirius® Guardian inoperable. Radio freezes and resets after start\-up. Navigation will not load when selected on the radio screen. Heated seats will not turn on from controls screen \(Sales Code UAQ\). Arabic translation issues \(Sales Code UAQ\).Rearview camera does not display on the screen \(unless the screen is bluewhich indicates a poor camera connection\).Applications not launching from the app screen.USB port will not play music from a USB flash drive. Inaccurate location of the vehicle on the navigation map. Pairedphones will not connect via Bluetooth®. Radioscreen will not dim with the thumb wheel when adjusting the clusterbrightness. Mapscreen does not return after rear view camera clears. PerformanceControl\&Performance Page app not performing as expected. Bluetooth® phone call audio too low \(requires volume levels above 30 to be audible\). Songinformation on radio screen doesn?t match the song playing. NavigationGPS says not available.Surroundsound state not shown correctly. Respondingto the Favorites notification does not go to that song.Compassnot showing up.Nosound or navigation when the radio is in customer mode. NoSXM \(Sirius XM\) audio for channels 301 and above. Whenmaking an SOS call the display shows the vehicle phone has no serviceduring a good signal strength \(U.S. Market Only\). Headunit displays ?Connected Services Not Active? aftersuccessful enrollment \(U.S. Market Only\). InVehicle Help \(IVH\) issue on app \(U.S. Market Only\). Assistcalls not getting connected \(U.S. Market Only\). Customers may also experience a Malfunction Indicator Lamp \(MIL\) illumination. Upon further investigation the technicianmay find that the following Diagnostic Trouble Code \(DTC\) has been set:B1560\-13\- Cellular Antenna\-1 Circuit Open \(Canadian M

JSON: [/v1/bulletins/10239985](/v1/bulletins/10239985)

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