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Service bulletin TT610712

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10239410
Published by NHTSA2023-07-17
Manufacturer's numberTT610712
Manufacturer's date2012-11-16
NHTSA componentSTRUCTURE; VISIBILITY:SUN/MOON ROOF ASSEMBLY

NHTSA's summary

It is acceptable to have a few water droplets enter the vehicle under certain circumstances. As described in the Owner?s Manual, this vehicle is not to be subjected to high pressure washes, neither brushless automatic nor handheld. Under these situations the seals cannot withstand the amount of pressure generated (up to 3500 PSI). Also it may be likely in a heavy rain for there to be an occasional seepage. This should not be severe, but is possible due to the external sealing of the hardtop.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Body and frame, Glass, wipers and mirrors, Sunroof

Vehicles listed
VOLKSWAGEN EOS2007, 2008, 2009, 2010, 2011, 2012, 2013

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
TT6014012023-07-17. Service bulletin. If the sunroof / sunshade intermediate drive gear has been removed for a repair, please review the following picture for the correct orientation for the installation of the gear.
TT 61-12-012017-12-14. Service bulletin. Tech Tips (Convertible Top Operation Stops, Trunk Does Not Lock Properly, and/or Right Flap Does Not Close): Some 2012 EOS convertible tops may not function properly during opening or closing. The trunk lock operation may not complete, which can cause trunk to be inoperative and/or parcel shelf flaps to remain open when top opening cycle has completed. This document informs how to gain access to the damaged parts to repair this issue.
V601501 20195682017-11-08. Service bulletin. Technical Bulletin (Sunroof or Power Sunshade, Does Not Open/Close or Automatic Operation Does Not Function). This document contains Warranty information for coverage, and informs of methods to to service the issue
VIN-4-A-PIN APRI2017-06-23. Service bulletin. MIL-ON, FAULT P309F OR P309D, NO ELECTRIC DRIVE MODE CUSTOMER STATES CRANK NO START AND/OR IN-TANK FUEL PUMP MAKING NOISE AND POSSIBLY WITH FUEL PUMP FAULTS MIL-ON, FAULT P013E IN THE ECM MIL-ON, FAULT P164B IN ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P0011 AND/OR P0016 IN THE ECM MIL-ON, FAULT P2407 IN THE ECM CUSTOMER STATES THE FUEL GAUGE DOES NOT READ FULL MIL ON, FAULT P2181 IN THE ECM MIL-ON, FAULT P0456 IN THE ECM CUSTOMER STATES THERE IS A NOISE WHILE TURNING/ GOING OVER BUMPS VEHICLE ALIGNMENT NOT CORRECT, STEERING OFF CENTER, PULLS, DRIFTS, DURING PDI CLUTCH PEDAL SQUEAL/SQUEAK WHEN OPERATING CLUTCH PEDAL CUSTOMER STATES THE A/C SYSTEM DOES NOT PERFORM PROPERLY CUSTOMER STATES WIND NOISE FROM DRIVERS DOOR/WINDOW GUIDE WATER LEAK FROM SUNROOF/HEADLINER, WATER STAINS ON HEADLINER CUSTOMER STATES AIRBAG LIGHT IS ON ANY KEY FUNCTIONS (INCLUDING STARTING, KESSY, REMOTE BUTTONS)