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Service bulletin SSM71884

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10239292
Published by NHTSA2023-07-17
Manufacturer's numberSSM71884
Manufacturer's date2014-06-18
NHTSA componentSTEERING

NHTSA's summary

The PSCM (Power Steering Control Module) at12MY L538 from VIN CH600000 to VIN CH631089, has in some cases been reported to experience a break in communication with the vehicle post a software update. Incorrectly, dealers have been changing the steering gear to fix the issue.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Steering

Vehicles listed
LAND ROVER RANGE ROVER EVOQUE2012

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Other bulletins for the same vehicles and component
LTB00663NAS22021-12-13. Service bulletin. Technical Bulletin: Steering Wheel Volume/Mode and/or Voice Activation Control Switch Not Functioning Correctly.
LTB00663NAS12021-12-13. Service bulletin. Technical Bulletin: Steering Wheel Volume/Mode and/or Voice Activation Control Switch Not Functioning Correctly.
LTB01090NAS12021-05-03. Service bulletin. Steering column multifunction switch.
SSM731512021-03-15. Service bulletin. Issue: The customer may express a concern that the heat distributed across the surface area of their heated steering wheel is inconsistent. The areas around the stitching and spokes, or the lower half of the steering wheel, may appear cooler than the rest of the wheel. The heated steering wheel is otherwise operating correctly, and no DTCs are stored.
LTB00401NAS62018-04-23. Service bulletin. The steering wheel may exhibit a vibration / shimmy while driving.
SSM712782017-06-14. Service bulletin. ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY FOLLOWING AN ECO STOP START EVENT, POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK.
SSM712782017-06-13. Service bulletin. VEHICLE STEERING FEELS HEAVIER THAN EXPECTED ACCOMPANIED BY VISUAL OR AUDIIBLE WARNINGS
LTB00842NAS22017-06-13. Service bulletin. HEATED STEERING WHEEL MAY BE INOPERATIVE
SSM712782017-06-12. Service bulletin. "ISSUE: A CUSTOMER MAY REPORT THE VEHICLE STEERING FEELS HEAVY POTENTIALLY ACCOMPANIED BY VISUAL OR AUDIBLE WARNINGS THROUGH THE INSTRUMENT PACK. THE FOLLOWING DTCS MAY ALSO BE LOGGED: EPAS DTCS LOGGED: -B1304-16: ELECTRONIC POWER ASSISTED STEERING (EPAS) SYSTEM CIRCUIT VOLTAGE BELOW THRESHOLD -U3001-00: POWER STEERING CONTROL MODULE (PSCM) SYSTEM IMPROPER SHUTDOWN. THESE MAY BE ACCOMPANIED BY: -U0001-87 / 88 HIGH SPEED CAN BUS INVALID SERIAL DATA RECEIVED / MISSING MESSAGE. CHCM DTCS LOGGED: -U0131-00 CHASSIS CONTROL MODULE (CHCM) LOST COMMS WITH PSCM. -U3003-62 BATTERY VOLTAGE SIGNAL COMPARE FAILURE. -U0420-68 CHCM INVALID DATA RECEIVED FROM PSCM. CAUSE: THIS MAY BE CAUSED BY: -LOW BATTERY VOLTAGE. -WIRING HARNESS ISSUE (SHORT / OPEN CIRCUIT, HIGH RESISTANCE). -HIGH RESISTANCE AT EPAS EARTH TERMINAL (FOR L405/L494) G1D132 AND OR G4D178, (SEE ATTACHED DIAGRAM). OR IF ON L550/L538 HIGH RESISTANCE AT G1D122A, G1D122B, G1D122AZ AND G1D108."
LTB00842NAS12017-06-09. Service bulletin. "SITUATION: THE HEATED STEERING WHEEL MAY BE INOPERATIVE. CAUSE: THIS MAY BE CAUSED BY AN INCORRECT SOFTWARE LEVEL IN THE STEERING WHEEL HEATER CONTROL MODULE."