# Service bulletin SSM 51757

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10238448
- Published by NHTSA: 2023\-07\-03
- Manufacturer's number: SSM 51757
- Manufacturer's date: 2023\-06\-30
- NHTSA component: ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL; ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Some 2021\-2023 F\-150 Tremor vehicles built on or before 18\-May\-2023 may experience the instrument panel cluster \(IPC\) goes blank or reboots after attempting to access Trailer Tire Info in the Towing menu. This may be due to the software in the IPC. Engineering is currently investigating this concern. Inform the customer they can continue to drive the vehicle. Monitor OASIS for additional updates.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10238448-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10238448-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Instrument cluster, Software

## Vehicles listed

- 2021 to 2023 FORD F\-150

## Other bulletins for the same vehicles and component

- [SSM 52345](/bulletins/10251956.md), 2024-03-20, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2022\-2024 various Ford/Lincoln vehicles equipped with SYNC 4 may experience concern where customers are receiving an error message when trying to enroll in connected services. This may be due to the gateway module \(GWM\) software. To correct the concern, download and run the Transport and Factory Mode Deactivation app: under HS1 modules select BCM \> Transport and Factory Mode \> Download \> Run. When the pop\-up message appears for Change Vehicle Mode \- Transport/Factory/Normal Mode, press OK. This will proceed to the Transport and Factory Mode Deactivation screen, select Unlock Vehicle Connectivity Settings \(21 MY \+ Vehicles\). A pop\-up message appears noting Vehicle Is Now In Normal Mode, select OK. This will return to the Transport and Factory Mode Deactivation screen, select Exit. A final pop\-up notification stating that the application is finished, select OK. For claiming, use causal part 14G490 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [23B21 S1](/bulletins/10251232.md), 2024-03-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Certain 2023 Model Year F\-150 and Bronco Vehicles \- Gateway Module Programing
- [OTA 23PU1009SSNS](/bulletins/10249826.md), 2024-02-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Software Update PU1009\-SS\-NS for 2023 MY F\-150 vehicles is now available. Quality Improvements include: \-Eliminate incorrect Fuel System Lean PCM Fault DTC/MIL setting. \- Robustness action in operation of vehicle to detect low\-state\-of\-charge battery and prevent engine stall, as well as provide improved warning to customers when low\-state\-of\-charge conditions exist. \- Eliminate potential ABS Yaw Rate Calibration issue. \- Robustness action to prevent potential line pressure drift DTC from setting. \- Eliminate False Positive Throttle DTC or MIL from setting \- Eliminate potential ABS Yaw Rate Calibration issue. \- Robustness action to alleviate the Nuisance SSN \(Stop Safely Now\) message from setting and vehicle should operate as expected in the next Key Start event \- Eliminates potential Emergency Parking Brake activation when wire harness experience a short.
- [TSB 23\-2408](/bulletins/10248361.md), 2024-01-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Some 2021 F\-150 vehicles equipped with a 3.0L diesel engine and an 8 inch instrument panel cluster \(IPC\) display \(minor feature code HKRAC, found by double\-clicking the top left vehicle identification number \(VIN\) in OASIS\) may exhibit an oil change minder feature that stays at 100% and does not decrease in the IPC. This may be due to the software level of the IPC. To correct this condition, follow the Service Procedure to update the APIM to the latest software level via a coordinated flash.
- [TSB 23\-2375](/bulletins/10248350.md), 2024-01-05, Service bulletin: ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:SOFTWARE. Some 2023 F\-150 Lightning vehicles built on or after 31\-Jul\-2023 may exhibit DTC P2DA6 stored in the secondary on board diagnostic module C \(SOBDMC\). This may be due to the software level of the SOBDMC. To correct the condition, follow the Service Procedure to update the SOBDMC to the latest software level.
- [OTAPU1009TLCCSM2](/bulletins/10246346.md), 2023-12-07, Service bulletin: EXTERIOR LIGHTING; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE. Software Update PU1009\-TLC\-CSM2 for 2021 F\-150 vehicles is now available. Quality Improvements include: \-improvement to trailer license plate lights illumination. \-improvement to interior motion sensor alarm to prevent inadvertent alarms \-enhancement to prevent alarm activation during inhibit OTA updates
- [OTAPU0813DORF150](/bulletins/10246345.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; VISIBILITY:REARVIEW MIRRORS/DEVICES; ELECTRICAL SYSTEM:SOFTWARE. Software Update PU0813\-DOR\-UP2 for 2021 F\-150 vehicles is now available. Quality Improvements include: \-Improved 1\-touch up window performance \-Mirror unfold button performance improvement \-Heated mirror overtemp fix Reference 21B16. \-Prevent vehicles experiencing loss of driver frontal switch pack control \(window, mirror, rear window lockout, mirror\-fold if equipped\)\) at low voltage.
- [OTAPU0813DORUP2](/bulletins/10246344.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Software Update PU0813\-DOR\-UP2 for 2022\-2023 F\-150 BEV Lightning vehicles is now available. Quality Improvements include: \-Prevent vehicles experiencing loss of driver frontal switch pack control \(window, mirror, rear window lockout, mirror\-fold if equipped\)\) at low voltage.
- [OTA PU0904PPOPRP](/bulletins/10246339.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update PU\-0904\-PPO\-PRP for 2022\-2023 F\-150 TREMOR vehicles is now available. Quality improvements include: \- Enhance the performance and stability of driver display while towing.
- [OTAPU1103NATF150](/bulletins/10246336.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update PU1103\-NAT\-VCE for 2022\-2023 F\-150 Lightning vehicles is now available. Quality improvements include: \- Addresses charge status blue segments illuminated indicator issue \- Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. \- Selectable Drive Modes \- prevent default to normal mode due to loss of communication with SYNC \- Improved instant voice feedback share feature \- Improved Ask on Exit pop\- up functionality. \- Improved charge status indication feedback while plugged in.

JSON: [/v1/bulletins/10238448](/v1/bulletins/10238448)

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