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Service bulletin T-SB-0021-23

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

The communication, as NHTSA indexes it (as of 2026-10-19)
TypeService bulletin
NHTSA id10238131
Published by NHTSA2023-06-26
Manufacturer's numberT-SB-0021-23
Manufacturer's date2023-05-11
NHTSA componentVISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM; ELECTRICAL SYSTEM

NHTSA's summary

TSB: Some 2020 ? 2022 model year Highlander and RAV4 vehicles, and 2022 model year Tundra vehicles equipped with a start/stop switch may exhibit water entry to the vehicle from the HVAC drain hose being disconnected from the air conditioning radiator assembly and/or a grease/oil odor emitting from the vents. This condition may be caused by paraffin wax leaking from the evaporator.

The document

The document is the manufacturer's. This site does not hold it. NHTSA files a document at one of these two addresses; we have not asked NHTSA which.

Components

Electrical system, Glass, wipers and mirrors, Heating and air conditioning

Vehicles listed
TOYOTA HIGHLANDER2020, 2021, 2022
TOYOTA RAV42020, 2021, 2022
TOYOTA TUNDRA2022

Listing a model year does not mean every vehicle of it is concerned: the document says which.

Recalls for the same vehicles and component
20255222025-10-01. Visual System
20233822023-07-12. Electrical
23V4780002023-07-12. ELECTRICAL SYSTEM:PROPULSION SYSTEM:DC/DC CONVERTER
20230842023-02-22. Visual System
23V1110002023-02-22. ELECTRICAL SYSTEM: INSTRUMENT CLUSTER/PANEL
23V0410002023-02-02. ELECTRICAL SYSTEM:PROPULSION SYSTEM:HYBRID MANAGEMENT:POWER CONTROL UNIT/MODULE (HPCU)
20223742022-07-13. Visual System
22V5010002022-07-13. BACK OVER PREVENTION:DISPLAY FUNCTION; ELECTRICAL SYSTEM:ADAS:PARKING ASSIST:SOFTWARE
20222152022-04-28. Visual System
22V2850002022-04-28. BACK OVER PREVENTION:DISPLAY FUNCTION; ELECTRICAL SYSTEM:SOFTWARE

A recall listed here may apply to some of the same vehicles. Only the manufacturer can say whether it applies to one vehicle.

Other bulletins for the same vehicles and component
26TC022026-07-08. Service bulletin. TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 26TC02 REPROGRAMMING FOR PARKING ASSIST ECU CERTAIN 2022 - 2024 TUNDRA / TUNDRA HYBRID
22TE092026-06-04. Warranty extension. Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.
26TC022026-04-08. Service campaign. SPECIAL SERVICE CAMPAIGN 26TC02 Certain 2023-2024 Model Year Sequoia HV Certain 2022 – 2023 Model Year Tundra & Tundra HV Trailer Back Up Guide Feature Inoperative Frequently Asked Questions
26TC022026-04-08. Service bulletin. TECHNICAL INSTRUCTIONS FOR SPECIAL SERVICE CAMPAIGN 26TC02 REPROGRAMMING FOR PARKING ASSIST ECU CERTAIN 2022 - 2024 TUNDRA / TUNDRA HYBRID
26TC022026-04-08. Service campaign. After calibrating a trailer and using the Trailer Backup Guide feature, subsequent use of this feature may result in a “Trailer not detected” message or a blank multimedia display that prevents the display of features such as the backup camera. The multimedia system returns to normal if the vehicle is turned off and on again with no trailer attached.
T-SB-0021-262026-04-08. Service bulletin. Some 2020 – 2024 model year Highlander and Highlander Hybrid vehicles may exhibit a condition in which the air conditioner does not cool due to a leak and/or corrosion in the rear underbody air conditioner tube and accessory assembly. The anti-corrosion material has been updated to reduce the possibility of this condition.
T-SB-0106-22 Rev22026-02-11. Service bulletin. OBSOLETE NOTICE January 30, 2026: This bulletin is now obsolete. Please see T-SB-0001-26.
T-SB-0001-262026-02-11. Service bulletin. Some 2018 – 2024 model year Toyota vehicles equipped with a Premium Audio with Dynamic Navigation System require a Special Service Tool (SST) USB flash drive to update the map, points of interest, and system software.
T-TT-0797-262026-02-11. Service bulletin. Some RAV4 vehicles power seat where the automatic seat adjustment by the memory function does not work.
22TE092026-02-11. Warranty extension. Although the HV Floor Under Wire Harness and Rear Traction Motor Cable is covered by Toyota’s New Vehicle Limited Warranty for 3 years or 36,000 miles (whichever comes first), we at Toyota care about the customers’ ownership experience. Toyota is providing extended coverage under this Customer Support Program for repairs related to excessive corrosion to the wire harness connections at the Rear Motor Generator. Excessive corrosion can cause AM Radio Static during certain drive cycles, or the vehicle may not start.