# Service bulletin SSM 51713

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10237968
- Published by NHTSA: 2023\-06\-30
- Manufacturer's number: SSM 51713
- Manufacturer's date: 2023\-06\-14
- NHTSA component: EQUIPMENT; STRUCTURE:BODY:HATCHBACK/LIFTGATE; LATCHES/LOCKS/LINKAGES

## NHTSA's summary

Some 2023 Expedition/Navigator vehicles built on or before 13\-May\-2023 may exhibit the power liftgate not fully opening when commanded and the vehicle is locked. This condition does not affect vehicle durability and no additional diagnosis or service is recommended for this condition at this time. Inform customers that they can continue to drive the vehicle and engineering is currently working on a solution for this condition. Replacement or reprogramming of the rear gate trunk module \(RGTM\) is not recommended for this condition. Monitor OASIS for additional information and schedule service appointments for customers once the repair becomes available.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10237968-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10237968-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Body and frame, Equipment and accessories, Latches and locks

## Vehicles listed

- 2023 FORD EXPEDITION
- 2023 LINCOLN NAVIGATOR

## Recalls for the same vehicles and component

- [26V368000](/recalls/nhtsa/26V368000.md), 2026-06-09: STRUCTURE:INTERIOR PANELS:CENTER CONSOLE
- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [23V420000](/recalls/nhtsa/23V420000.md), 2023-06-09: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## Other bulletins for the same vehicles and component

- [SSM 54555](/bulletins/11028797.md), 2026-02-12, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY; ELECTRICAL SYSTEM. Some 2020\-2022\-Corsair, 2021\-2023 Nautilus, 2020\-2024 Navigator/Aviator, and 2021\-2024 Mustang Mach\-E vehicles equipped with phone\-as\-a\-key may exhibit various phone\-as\-a\-key concerns with diagnostic trouble codes \(DTC\) U200D:15, U200E:15, U200F:15, B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 stored in the remote function actuator \(RFA\) module. If any of these DTCs are detected during diagnostics, clear the DTCs, reprogram the RFA to the latest software level and start a new Ford Diagnosis and Repair System \(FDRS\) session. Verify that DTCs are no longer present. If only the B1589:31/49 through B1598:31/49, B1A56:31/49, B1D55:31/49, and/or B15A5:56 DTCs return in the RFA after a self\-test, follow normal Workshop Manual \(WSM\) diagnostics in Section 419\-01. Repair as necessary outside of this article. For claiming, use causal part 14G617 and labor operations 12651D and 12651D4.
- [TSB 25\-2466](/bulletins/11024199.md), 2025-10-09, Service bulletin: UNKNOWN OR OTHER; STRUCTURE:BODY. Some of the vehicles listed in the Model statement above may exhibit a headliner rattle or sagging condition around the roof opening panel. This may be due to the adhesive separating from the headliner substrate.
- [TSB 25\-2345](/bulletins/11020989.md), 2025-07-30, Service bulletin: STRUCTURE:BODY; UNKNOWN OR OTHER. Some of the vehicles listed in the Model statement above may exhibit an instrument panel upper section speaker grille that is lifted, warped, or not seated flush with the instrument panel. This may be due to upper section speaker grille clips that are not seating.
- [OTAPU0327DSPAMPE](/bulletins/10252715.md), 2024-04-04, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Quality improvements include: \-Fix the hiss or Pop noise from speakers.
- [OTAPU102410CHAUE](/bulletins/10252702.md), 2024-04-04, Service bulletin: EQUIPMENT:APPLIANCE:TV/RADIO/SPEAKERS; EQUIPMENT. Quality Improvements include: \- Fix the no audio out of random speakers issue.
- [TSB 24\-2028](/bulletins/10252525.md), 2024-04-03, Service bulletin: EQUIPMENT. This article supersedes 23\-2266 to update the vehicle model years affected to include 2024 model year. Some 2022\-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This condition may be intermittent, more noticeable in wet conditions. Diagnostic trouble codes B13F3:97 in the side obstacle detection control module \- left \(SODL\) and/or B13F4:97 in the side obstacle detection control module \- right \(SODR\) and/or U0233 and U0232 in the image processing module A \(IPMA\) may also be present. This may be due to a mud/snow/ice build\-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness.
- [23B90](/bulletins/10252412.md), 2024-04-02, Service bulletin: EQUIPMENT. Customer Satisfaction Program 23B90 Certain 2023 Model Year Expedition Vehicles \- Missing Rear Cargo Mat
- [SSM 52326](/bulletins/10251943.md), 2024-03-20, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE. Some 2022\-2023 Expedition/Navigator built on or before 20\-Apr\-2023 equipped with SYNC 4 may experience SiriusXM® 360L missing one or more of the following features: Channel 700 and above are not accessible, On Demand tab in the SiriusXM® Browse menu is displayed but grayed out/disabled/not functional, SiriusXM® with 360L toggle switch is not displayed in the Connected Vehicle Features menu. This may be due to the gateway module \(GWM\) configuration. To correct the condition, perform the GWM\-Gateway Module A \(GWM\) Configuration application using Ford Diagnosis and Repair System \(FDRS\).
- [TSB 24\-2028](/bulletins/10251463.md), 2024-03-07, Service bulletin: EQUIPMENT. Some 2022\-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This may be due to a mud/snow/ice build\-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness
- [SSM 52272](/bulletins/10250529.md), 2024-02-23, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT; SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. Some 2023 Navigator vehicles may exhibit a heated seat switch/center display screen mismatch indicating heated seat temp level. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in April 2024. Software will update automatically if vehicle connectivity is enabled in the vehicle's settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in April 2024. Monitor OASIS for additional information.

JSON: [/v1/bulletins/10237968](/v1/bulletins/10237968)

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