# Service bulletin TSB 23\-2170

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10237964
- Published by NHTSA: 2023\-06\-21
- Manufacturer's number: TSB 23\-2170
- Manufacturer's date: 2023\-06\-01
- NHTSA component: ELECTRICAL SYSTEM:SOFTWARE

## NHTSA's summary

Some 2021 Mustang Mach\-E and F\-150 vehicles may fail PMI for the IPMA using the Ford Diagnosis and Repair System \(FDRS\) with an error stating Procedure Unsuccesful \- GetFlashActionPartNumbers Unable To Obtain Flash Action Part Numbers From Available Topology if the power steering control module \(PSCM\), cruise control module \(CCM\), camera module \- rear \(CMR\) and/or instrument panel cluster \(IPC\) are not at their latest software level prior to attempting PMI. To correct this condition follow the Service Procedure to update each of the modules necessary to complete PMI for the IPMA.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10237964-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10237964-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Electrical system, Software

## Vehicles listed

- 2021 FORD F\-150
- 2021 FORD MUSTANG MACH E

## Other bulletins for the same vehicles and component

- [OTA 23PU1009SSNS](/bulletins/10249826.md), 2024-02-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Software Update PU1009\-SS\-NS for 2023 MY F\-150 vehicles is now available. Quality Improvements include: \-Eliminate incorrect Fuel System Lean PCM Fault DTC/MIL setting. \- Robustness action in operation of vehicle to detect low\-state\-of\-charge battery and prevent engine stall, as well as provide improved warning to customers when low\-state\-of\-charge conditions exist. \- Eliminate potential ABS Yaw Rate Calibration issue. \- Robustness action to prevent potential line pressure drift DTC from setting. \- Eliminate False Positive Throttle DTC or MIL from setting \- Eliminate potential ABS Yaw Rate Calibration issue. \- Robustness action to alleviate the Nuisance SSN \(Stop Safely Now\) message from setting and vehicle should operate as expected in the next Key Start event \- Eliminates potential Emergency Parking Brake activation when wire harness experience a short.
- [TSB 23\-2408](/bulletins/10248361.md), 2024-01-05, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM. Some 2021 F\-150 vehicles equipped with a 3.0L diesel engine and an 8 inch instrument panel cluster \(IPC\) display \(minor feature code HKRAC, found by double\-clicking the top left vehicle identification number \(VIN\) in OASIS\) may exhibit an oil change minder feature that stays at 100% and does not decrease in the IPC. This may be due to the software level of the IPC. To correct this condition, follow the Service Procedure to update the APIM to the latest software level via a coordinated flash.
- [TSB 23\-2389](/bulletins/10248354.md), 2024-01-05, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Some 2021\-2022 Mach\-E vehicles may experience an exterior charge status indicator not illuminating the blue charging segments after an over the air \(OTA\) update. This may be due to the software in the SYNC module \(APIM\). To correct the condition, follow the Service Procedure steps to reprogram the APIM. NOTE: The APIM software update that addresses the symptom listed in this bulletin may have been sent via Ford Power\-Up software updates delivered over\- the\-air \(OTA\) to connected vehicles that have automatic updates enabled through the center display screen. Enter the vehicle identification number \(VIN\) in Professional Technician System \(PTS\) and check the OTA Dashboard under the Connected Vehicle tab for OTA update history. If an update to the APIM has successfully completed recently and the customer is reporting the symptoms are no longer present, this article may not apply.
- [OTA SU6 P3MACHE](/bulletins/10246348.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT; ELECTRICAL SYSTEM:SOFTWARE. Software Update SU6 P3 for 2021\-2023 MACH E vehicles is now available. Quality Improvements include: \- Enable electric return of hood latch release actuator \- Corrects erroneous "frunk service required" warning post OTA. \- Corrects alarm going off during an OTA download . \- improved interior windsheld fogging and heater performance when driving in freezing temperatures \- Improved Cold DC Fast Charging and heat sharing/smart heating. \- Removal of cause of chime related DTC set against AHU. \- Hands\-Free to BlueCruise text update. \- Adds 3 chimes for Over Speeding situation. \- Adds chime for speed limit change. \- Adds text box "Hold for Speed Warning OFF" \- Introduces a more aggressive series of hood ajar warnings/chimes that trigger at lower speed than the current implementation \- The customer is instructed to exit the vehicle when a battery hazard is detected. \- IPC software addressing traction control toggle, BLIS and ISA presonaliztion, MyTrip distance reset, Low Tire pressure incorrect reading, and PWM buzz noise elimination. \- Provides Yield and No Entry graphic display for Traffic Sign recognition. \- Removes Tollbooth Mode \- Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. \- Profiles \(Enhanced Memory\) will not be stuck as Guest \- Improved "Ask on Exit" pop\- up functionality \- Selectable Drive Modes \- prevent default to normal mode due to loss of communication with SYNC \- Improved charge status indication feedback while plugged in.
- [OTAPU1009TLCCSM2](/bulletins/10246346.md), 2023-12-07, Service bulletin: EXTERIOR LIGHTING; ELECTRICAL SYSTEM:SOFTWARE; ELECTRICAL SYSTEM; ELECTRICAL SYSTEM:IGNITION:ANTI\-THEFT:CONTROL MODULE. Software Update PU1009\-TLC\-CSM2 for 2021 F\-150 vehicles is now available. Quality Improvements include: \-improvement to trailer license plate lights illumination. \-improvement to interior motion sensor alarm to prevent inadvertent alarms \-enhancement to prevent alarm activation during inhibit OTA updates
- [OTAPU0813DORF150](/bulletins/10246345.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM; VISIBILITY:POWER WINDOW DEVICES AND CONTROLS; VISIBILITY:REARVIEW MIRRORS/DEVICES; ELECTRICAL SYSTEM:SOFTWARE. Software Update PU0813\-DOR\-UP2 for 2021 F\-150 vehicles is now available. Quality Improvements include: \-Improved 1\-touch up window performance \-Mirror unfold button performance improvement \-Heated mirror overtemp fix Reference 21B16. \-Prevent vehicles experiencing loss of driver frontal switch pack control \(window, mirror, rear window lockout, mirror\-fold if equipped\)\) at low voltage.
- [OTASU6P2F\-150](/bulletins/10246334.md), 2023-12-07, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Software Update SU6 P2 for 2021 F\-150 vehicles is now available. Quality improvements include: \-Ford Blue Cruise Map expiration removal update. \- Adds a "some display features may be temporarily unavailable" message to the SYNC screen when a SYNC update is installing. \- Selectable Drive Modes \- prevent default to normal mode due to loss of communication with SYNC \- Improved SYNC Display and single toggle addition to disable certain features that will help enhance your towing experience. \- Improved instant voice feedback share feature \-Addresses SYNC reboot issue may occurs after 2 hours of continuous use.
- [SSM 52078](/bulletins/10245391.md), 2023-11-21, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. Some 2021\-2023 F\-150 vehicles may exhibit DTC U023A:08 after reprogramming the SCCM. Do not replace or reprogram the SCCM, image processing module A \(IPMA\) or their components for this condition at this time. This DTC does not alert the customer, will not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Engineering is currently working on a solution for this condition that will reprogram the IPMA and is expected in late December 2023. Monitor OASIS for additional information.
- [TSB 23\-2261](/bulletins/10241543.md), 2023-09-01, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE. This article supersedes TSB 23\-2168 to update the vehicle line affected. Some 2021\-2022 Mustang Mach\-E \(non\-GT\) vehicles equipped with all\-wheel drive \(AWD\) may exhibit a whine noise from the front drive unit when driving steady at speeds between 30\-40 mph \(48\-64 km/h\) without diagnostic trouble codes \(DTCs\) present. This may be due to software parameters. To correct the condition, follow the Service Procedure to reprogram the powertrain control module \(PCM\).
- [SSM 51762](/bulletins/10238461.md), 2023-07-03, Service bulletin: ELECTRICAL SYSTEM:SOFTWARE; EQUIPMENT:ELECTRICAL:NAVIGATIONAL SYSTEM\(GLOBAL POSITIONING SYSTEM\). Some 2021\-2023 Ford and Lincoln vehicles equipped with SYNC 4 may exhibit the navigation feature in the center display screen only displaying imperial units and not being able to change to metric. This may be due to the software level of the SYNC module \(APIM\). This issue does not affect vehicle durability and no additional diagnosis or service is required for this condition at this time. Inform customers that engineering is currently working on a solution for this condition and will be released via Ford Power\-Up software updates delivered over\-the\-air \(OTA\) expected in September 2023. Software will update automatically if vehicle connectivity is enabled in the vehicles settings. Schedule a service visit for customers who have disabled vehicle connectivity or who report that they did not receive the update in September 2023. Monitor OASIS for additional information.

JSON: [/v1/bulletins/10237964](/v1/bulletins/10237964)

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