# Service bulletin TSB 23\-2116

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10236571
- Published by NHTSA: 2023\-05\-23
- Manufacturer's number: TSB 23\-2116
- Manufacturer's date: 2023\-05\-16
- NHTSA component: EQUIPMENT; EQUIPMENT:ELECTRICAL:RADIO/TAPE DECK/CD ETC.

## NHTSA's summary

Some 2022\-2023 F\-150 Lightning vehicles with Lariat/Platinum trim levels built on or before 06\-Jan\-2023 and 2022 Expedition vehicles built on or before 28\-Oct\-2022 may exhibit a concern with the audio system inoperative or no access to FM, AM or satellite radio modes. This may be due to liquid ingress in the audio front control module \(ACM\) from the top of the dash area. To correct the condition, follow the Service Procedure to replace the ACM and seal the dash seam.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10236571-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10236571-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Equipment and accessories

## Vehicles listed

- 2022 FORD EXPEDITION
- 2022 to 2023 FORD F\-150

## Recalls for the same vehicles and component

- [24V852000](/recalls/nhtsa/24V852000.md), 2024-11-08: EQUIPMENT:OTHER:LABELS
- [23V420000](/recalls/nhtsa/23V420000.md), 2023-06-09: EQUIPMENT:OTHER:OWNERS/SERVICE/OTHER MANUAL

## Other bulletins for the same vehicles and component

- [TSB 24\-2126](/bulletins/10254176.md), 2024-05-04, Service bulletin: EQUIPMENT. This article supersedes TSB 24\-2093 to address the revised software and include affected 3.5L FHEV vehicles. Some 2021\-2023 F\-150 vehicles equipped with a gasoline, hybrid or flex fuel engine \(non\-Lightning\) except 2023 F\-150 with 3.3L may exhibit inoperative A/C, lack of air flow, blows warm, and/or evidence of the evaporator freezing. This may be due to the software level of the PCM and heating, ventilation and air conditioning \(HVAC\) module.
- [TSB 24\-2116](/bulletins/10254168.md), 2024-05-04, Service bulletin: ELECTRICAL SYSTEM; EQUIPMENT. Some 2023 F\-150 vehicles equipped with a 3.5L PowerBoost engine may exhibit a Trailer Brake System Fault See Manual message in the instrument panel cluster \(IPC\) and/or diagnostic trouble codes \(DTCs\) U0140:87, U0143:87, and/or U0444:82 stored in the trailer module \(TRM\). These symptoms can occur without a trailer connected to the vehicle. This may be due to the software level of the gateway module A \(GWM\).
- [SSM 52476](/bulletins/10254138.md), 2024-05-03, Service bulletin: EQUIPMENT. All accessory stick\-on keyless entry keypads come with a wallet card containing the master code. If the accessory keypad was factory installed, this card will be placed in the glove box and should be handed to the vehicles owner during initial delivery. Unlike the integrated \(wired\) factory keypad, the accessory keypad master code cannot be retrieved from the vehicle using a diagnostic scan tool. If the wallet card for an accessory keypad is lost, follow these steps to recover the code. Dealer Key Code access is granted through the Dealer Program Enrollment System \(DPES\); dealership management can authorize users. The authorized user must go to FMCDealer.com \> Parts and Service \> Parts Product Line Information \> Keys/Entry Devices \> Aftermarket Keyless Entry Keypad Code Access. Follow the instructions on the screen to obtain the master code for the accessory keypad.
- [OTAPU0904PPOPRPF](/bulletins/10252707.md), 2024-04-04, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Quality Improvements include: \-Enhance the performance and stability of your driver display while towing.
- [OTAPU0121FTDIFXF](/bulletins/10252706.md), 2024-04-04, Service bulletin: EQUIPMENT; ELECTRICAL SYSTEM. Quality Improvements include: \-Robustness action in operation of vehicle to detect low\-state\-of\-charge battery and prevent engine stall, as well as provide improved warning to customers when low\-state\-of\-charge conditions exist. \-To prevent the potential incorrect On\-board scales.
- [OTAPU102410CHAUL](/bulletins/10252700.md), 2024-04-04, Service bulletin: EQUIPMENT; EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG. Quality Improvements include: \- Fix the no audio out of random speakers issue.
- [OTAPU10246CHAUDF](/bulletins/10252699.md), 2024-04-04, Service bulletin: EQUIPMENT. Quality Improvements include: \- Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
- [OTAPU10246CHAUDL](/bulletins/10252698.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL:AUX AUDIO JACK/PLUG; EQUIPMENT. Quality Improvements include: \- Fix the infrequent random audio noises issue and improve the audio quality of the vehicle.
- [SSM 52370](/bulletins/10252634.md), 2024-04-04, Service bulletin: EQUIPMENT:ELECTRICAL:INFOTAINMENT:SOFTWARE; EQUIPMENT:ELECTRICAL:INFOTAINMENT. Some 2023\-2024 F\-150 and 2024 Bronco/Transit vehicles may exhibit Apple Carplay Bluetooth connectivity concerns. This may be due to the accessory protocol interface module \(APIM\) software. To correct this concern, perform a soft reset by pressing the Power and Seek Foward buttons for 5 seconds, or use the SYNC Module Reset function of the Ford Diagnosis and Repair System \(FDRS\). For claiming, use causal part 14G670 and applicable labor operations in Section 10 of the Service Labor Time Standards \(SLTS\) Manual.
- [TSB 24\-2028](/bulletins/10252525.md), 2024-04-03, Service bulletin: EQUIPMENT. This article supersedes 23\-2266 to update the vehicle model years affected to include 2024 model year. Some 2022\-2024 Expedition/Navigator vehicles may exhibit a random BLIS warning with no vehicle or objects near the vehicle. This condition may be intermittent, more noticeable in wet conditions. Diagnostic trouble codes B13F3:97 in the side obstacle detection control module \- left \(SODL\) and/or B13F4:97 in the side obstacle detection control module \- right \(SODR\) and/or U0233 and U0232 in the image processing module A \(IPMA\) may also be present. This may be due to a mud/snow/ice build\-up between the radar sensor and the rear bumper cover or damage or corrosion to the radar sensor, connector or harness.

JSON: [/v1/bulletins/10236571](/v1/bulletins/10236571)

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