# Service bulletin 12\-247\-23R

A bulletin is a manufacturer's communication to its dealers, as NHTSA indexes it. The summary is NHTSA's. The document is the manufacturer's: read it at NHTSA. A bulletin is not a recall, and listing a model year does not mean every vehicle of it is concerned.

- Type: Service bulletin
- NHTSA id: 10235280
- Published by NHTSA: 2023\-05\-02
- Manufacturer's number: 12\-247\-23R
- Manufacturer's date: 2023\-04\-05
- NHTSA component: LATCHES/LOCKS/LINKAGES

## NHTSA's summary

This bulletin announces a design change made to the rear gate stay assemblies.

## The document

- [NHTSA's copy of the document (PDF)](https://static.nhtsa.gov/odi/tsbs/2023/MC-10235280-0001.pdf)
- [If that address does not open, try this one](https://static.nhtsa.gov/odi/tsbs/2023/MC-10235280-9999.pdf)

The document is the manufacturer's. This site does not hold it.

## Components

Latches and locks

## Vehicles listed

- 2018 to 2022 SUBARU CROSSTREK
- 2017 to 2022 SUBARU IMPREZA

## Other bulletins for the same vehicles and component

- [01\-168\-09R](/bulletins/10241801.md), 2023-09-05, Service bulletin: LATCHES/LOCKS/LINKAGES; EQUIPMENT; ELECTRICAL SYSTEM. The purpose of this bulletin is to provide replacement key and immobilizer information along with an overview of the Subaru Lock Information web\-site.
- [07\-217\-23](/bulletins/10235291.md), 2023-05-02, Service bulletin: EQUIPMENT; LATCHES/LOCKS/LINKAGES:DOORS:LOCK. This Bulletin announces additional cautions being added to the Owner’s Manual and Service Manual regarding the operation of door locks.
- [12\-247\-23](/bulletins/10233906.md), 2023-04-06, Service bulletin: EQUIPMENT; LATCHES/LOCKS/LINKAGES. This bulletin announces a design change made to the rear gate stay assemblies.
- [12\-284\-20](/bulletins/10173180.md), 2020-04-03, Service bulletin: EQUIPMENT; LATCHES/LOCKS/LINKAGES; STRUCTURE:BODY:DOOR. This bulletin announces availability of new interior door handles which will address isolated concerns of the chrome finish peeling.
- [07\-173\-20](/bulletins/10173135.md), 2020-04-02, Service bulletin: STRUCTURE:BODY:HATCHBACK/LIFTGATE; ELECTRICAL SYSTEM; LATCHES/LOCKS/LINKAGES. This Service Information Bulletin provides insight on how to address a customer concern of the rear hatch, Power Rear Gate \(PRG\) or trunk release operating \(or finding the PRG/trunk open unexpectedly after parking\) without a specific input \(button press\) from the operator.
- [12\-251\-18](/bulletins/10150932.md), 2018-12-10, Service bulletin: LATCHES/LOCKS/LINKAGES; STRUCTURE:BODY. This bulletin provides a service procedure to address a gap between the top edge of the door and the instrument panel on the models listed as shown in the photo below. The gap may also make the glove box door difficult to close fully.There is a latch to keep the glove box closed on both sides of the glove box door. If the door is closed without using enough force to engage both latches or by pushing it shut on just one side instead of in the middle, one may close and not the other. Over time, if the door is not fully closed with both latches, high cabin temperatures along with weight of the items inside the glove box may cause the assembly to deform slightly and a gap to develop.
- [16\-116\-18](/bulletins/10146483.md), 2018-11-05, Service bulletin: EQUIPMENT; LATCHES/LOCKS/LINKAGES. This Service Information bulletin provides details about revised CVT select lever \(shifter\) components. The shape of the lock plate and output of the shift lock solenoid have been changed.
- [12\-235\-18](/bulletins/10133523.md), 2018-04-16, Service bulletin: LATCHES/LOCKS/LINKAGES:TRUNK LID:LOCK. SEDAN \(4DR\) MODELS ONLY. This bulletin provides part information and a Service Procedure to address a customer concern of the trunk release being difficult to operate. The release cable may not be operating the trunk latch mechanism properly. The trunk lid cord \(wire harness\) has been changed with the addition of a new style retaining clip

JSON: [/v1/bulletins/10235280](/v1/bulletins/10235280)

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